SD Worx Reviews 

I have been trying to get access to my P45 and even though I'm registered with yourselves through my ex employer your systems are claiming otherwise, I find it unbelievable that this company can have access to such sensitive information when it is quite clearly run by incompetent Muppets, sort this mess of a website out so I can move on with my life and gain employment.

Customer support doesn't exist AT ALL!
trying to login and I can't! Sent request for password reset and already two days nothing. need to get P60 which is in them database.

This has happened multiple times now. The employees at "SD Worx" are lazy and irresponsible. They will remove you from planning (for work) for any inconvenience for them. They instead of solving problems alway try to avoid it and do not care how much of time and effort of a worker they waste.

Can I not do a zero review? After resetting my password over and over (every time it says password is incorrect, even though my PC has saved the password)... In the rare, rare event I manage to log in literally 10 seconds later it times out and logs me out, when I have to go and reset the password again. EVERY SINGLE TIME I have to use this hideous unusable platform I end up ripping out some hair and not bothering. Absolute rubbish site, I wish my employers had the foresight to use a decent, vaguely functional portal...

Never in my life have I had to create so many passwords, its almost every time, every month for four years, my god this company is truly the worst. Good grief

Fix your website I literally cannot do anything without getting timed out. Absolutely useless

Absolutely dreadful, but no choice other than to attempt to use it as my work sends payslips through it.

Every other job sends through email or post, this is impossible to login, reset password emails NEVER get sent, and support entirely unhelpful and uninterested to fix for anyone as you can tell by the other swarm of negative reviews

Tighter security than the White House, but about as navigable as stevie wonder on roller skates

How can something used so widespread be this bad?

Constant password mismanagement. What’s worse when you request a reset the email doesn’t come.

Avoid like the plague

Really bad portal. Password management is terrible, I need to request their support team to let me back in every month.

I can honestly say it’s the rock bottom worst technology I interact with in my life (out of hundreds)

This portal is a bag of shit. Truly.

It wouldn't be so bad if people's livelihoods didn't depend on it, but here we are resetting and creating passwords, waiting for emails and getting lost in an endless loop of awful admin for a broken system almost every time you need to check your payslip. At this point every staff member that has a company using SDWORX should go on strike until each company is forced no longer affiliate with them.

This is garbage can’t log in can’t do anything this website is the most broken piece of shit I have ever tried to use in my life

The worst company that could possibly exist! Their only goal is to take your money, and in the end they don’t solve anything for you. Their service is disappointing, there’s no transparency, and customer support is practically non-existent. Absolutely not recommended!

Worst experience ever
I have never used it because the discounts are not worth it.
I receive emails so I wanted to unsubscribe from these mails.
I had to log in, go to FAQs (which are out of date), go to settings, emails, unsubscribe took me 10mins to do that. Hoping it worked!!

I’m really disappointed with SD Worx. There is a constant issue with logging in and recovering access to my account. Every time I need to log in, I run into system errors or unnecessary complications that make it extremely frustrating to use the platform.

The password reset and account recovery process is unnecessarily complicated and often doesn’t work properly. Instead of making things easier, it feels like a constant struggle just to access basic information.

I expected a reliable and user-friendly service, but unfortunately SD Worx fails to deliver on this front. I do not recommend it to anyone who values smooth and hassle-free access to their account.

I've got nothing but positive experiences when it comes to SD Worx. They pay on time, every time and any issues are resolved in a timely manner with a very friendly and helpful customer service approach, they always go above and beyond to help out!

I recently left an organisation that employed SDWorx as a third party and I hope that my review today reaches someone who is on the fence in regards to it. I would strongly urge not to employ them. They seemed like a responsibile group initially but this descended very quickly when payrolls actually went live. There was a lack of accountability for basic and large mistakes and a genuinely startling lack of knowledge in terms of how to properly run a payroll. Don't expect them to come into your company and make things easy as everything needs to be very clearly outlined to them. Examples such as new starters should only be paid from their start date instead of their full month had to be outlined to them. Arrangements that were made during the implementation phase were often forgotten or disregarded or simple not communicated between their agents. They misreported tax and refuse to acknowledge fault in it when caught and had to be escalated. There was baffling additional costs for basic pay elements that would be included in other payroll service but they cited the payments were "for implementation time".

There are one or two good individuals there that did care and occasionally would produce a good job, eg: we had one month of payroll that was actually good and exactly what we asked for. However their rigidity with the process, consistent mistakes and lack of knowledge dampened any sort of good will, particularly when it was my livelihood attached to their service and were it myself making the volume of mistakes they made, I would have been let go. It was unacceptable. They were "receptive" early on to feedback, the actual part of actioning the feedback never came to fruition unfortunately.

I strongly strongly encourage not to use this company. They were truly the worst payroll service and there are other options to go for.

We implemented SD Worx’s payroll, WFM, and HR system, and the experience has been frustrating from day one. Instead of streamlining our processes, the system has caused continuous issues, requiring far more manual intervention than expected. What’s even more frustrating is that SD Worx charges for every single support request, even when the problem is due to bugs or flaws in their own software.

Response times are painfully slow, and getting any kind of resolution takes far longer than it should. The support experience is not what you would expect from a company that markets itself as offering a premium product.

They sold us a vision of efficiency, automation, and reliability—what we got instead was an expensive, inefficient, and unreliable system. Our entire organization regrets trusting their promises, and we would strongly caution others against making the same mistake.

Just an update about this company software and site.
Utter joke, they obviously do not care as you can tell by the generic replies sent to everyone who has complained.
Don't deserve any stars im afraid.

This is hands down the worst peice of software in existence. I have no idea how this company has paying customers. The software just plain and simple does not work, I am an employee who just wants to view their payslips and I can't even do that. After much difficulty I eventually managed to log into my account to be instantly logged out becuse the security timeout has expired or some nonsene. This is not the only problem, I did managed to get to one payslip eventually and I just get immeditalty logged out again. Its so bad, so so so so so bad. Please do not use this ever for the sake of humanity and all that is good. This software is literally satan incarnate. Please can the company shut down immeditately.