Client for > 30 years
Client for > 30 years. Response on questions--> 0
Send 3 emails but no reaction at all
May 5, 2026
Unprompted review
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Company details
Information provided by various external sources
Starter, zelfstandige, werkgever of boekhouder? Acerta ondersteunt je met zijn totaalaanbod. Zo zet jij in elke groeifase in op jouw kracht en die van je medewerkers.
Contact info
Belgium
- acerta.be
1.6
Bad
38 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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KMO Leuven - Payrol Advisory bad service
Never had any useful support from my payrol advisor since I starting my business with the first employee. They have not provided me with all the details about how to get some reduction related to the RSZ- employer costs. As consequences I have been struggling with a lot of unnecessary charges since I started the business and finally decided to stop the entire business.
April 24, 2026
Unprompted review
Reply from Acerta
Thank you for your feedback.
We are sorry to hear that you have experienced our service in this way. At the start, we provided the necessary information about social security contributions and possible reductions. We understand that this is a complex matter and have always tried to answer your questions as thoroughly as possible. It is unfortunate that misunderstandings have arisen.
We will take your feedback into account internally to further improve our service.
Kind regards, Kim
Run away from their services.
Run away from their services.
They did not file our declarations correctly and had to go for a citation at the ONSS which thought we where trying to run a sweatshop as none of the employee paperwork was correct.
Furthermore here are some of the highlights of working with them:
- Not answering emails, even after relaunching them 5 times
- In two years 5 different people managed our case (no handover) you can imagine that with such a high turnover its a shitmess in their office.
- Person we managed to get on the phone (only competent one told us that she was leaving the company as most of her colleagues because the management in the brussels office was extremely toxic. (THIS SEEMS TO BE A BRUSSELS ISSUE)
- We stopped hiring people and they kept us charging for a service we did not ask nor required even after communicating it to them
- Only way to get them to do anything is through the phone (get ready to listen for hours to their waiting music)
In few more words... They are the cheapest for a reason
AVOID AT ANY COSTS, work with someone more pro like SD Works, Securex or any other as it will save you quite some headaches.
June 20, 2025
Unprompted review
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