Rejouis Reviews 

53
TrustScore 4.5 out of 5

4.4

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Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Electronics Company
  4. Massage Supply Store

Written by the company

Rejouis.fr - Première boutique de jouets intimes reconditionnés te permet d'explorer ton plaisir sans te ruiner et sans détruire la planète ! 🌍 Rejouis.fr, acteur de l'économie circulaire, s'engage à prolonger la vie des jouets. 💖 Oui, parce que c'est mieux quand ça dure ! ♻️


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

53 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(53)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

Order cancelled for no reason

I placed an order for 3 items and 7 hours later I received an email saying my order was cancelled without any explanation.

I emailed customer support asking why the order was cancelled but I've not received any response.

I received a generic email 24 hours later saying I had been refunded, but still no explanation from customer support as to why my order was cancelled.

September 23, 2025
Unprompted review
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Reply from Rejouis

Hello,

First of all, we’re sorry for not getting back to you sooner — we should have written earlier. Over the past weeks, we’ve been facing a sharp increase in activity, and sometimes our communication hasn’t been as quick as it should.

Regarding your order, after your first public review on Trustpilot under the name “NN” and the tone of our exchanges, we believe that Rejouis may not be the right shop for you. For this reason, we decided to cancel your order and issue a full refund.

This decision is final, and we will not be able to serve you further. We sincerely wish you the best in finding another store that better fits your expectations.

Kind regards,
The Rejouis Team

Rated 1 out of 5 stars

Poor Customer Service

I ordered 2 bottles of poppers and there was no option to select a delivery location locker, which it said would be available after payment, so I had to email them to request delivery to a chosen locker and the response and dispatch was very slow.

Upon receiving the 2 bottles of Iron Fist poppers (1x Iron Fist & 1x Starlight) the Starlight was half empty and the Iron Fist also felt half empty when shaking and listening to the contents.
I emailed a photo and video to Rejoice and they said the contents could have evaporated during transit, which is ridiculous. Even if I left the cap off a bottle, half the contents would not have evaporated in that time. I also noticed the bottle I opened does not have any glue sealing the cap, which all previous bottles of Iron Fist I've ordered from other sellers have had glue.

I was offered a 50% refund, or one replacement bottle as they wanted to make me a happy customer, but I told them if the replacement bottle is sent and is also half full, I am still left half a bottle short.
The Starlight ended up lasting just 3 days before it expired, because the smell was extremely strong and impossible to inhale.

They confirmed there was an issue with the batch of poppers and offered a replacement of 4x 10ml Iron Fist Raw which I accepted.

Upon receiving the replacement, I was sent 3x Iron Fist Raw and 1x Iron Fist Ultra Strong. After testing the Iron Fist Raw, they seem to work ok, but not as strong as Iron Fist, even though they're both rated at the same strength. However, the Iron Fist Ultra Strong smells like varnish or paint and it's impossible to inhale.

I emailed Rejoice to let them know, and I also informed them I had emailed the manufacturer to see what is happening with their products. I was hoping for some response so I could change the rating from a 1 star, but at the time of writing this review, it's been a whole week and they've not responded, so I can't give anything better than 1 star.

August 30, 2025
Unprompted review
Rejouis logo

Reply from Rejouis

Hi there — first, we’re sorry this experience felt frustrating.

Delivery locker option. Locker selection is offered by the carrier after checkout when a parcel is created; we understand that’s not always intuitive and we’re improving our guidance on this step.

About the poppers themselves. These products are volatile and can be affected by temperature/pressure in transit. We investigated your report and confirmed a batch issue with one supplier.

Because we want people to be happy with what they receive, we went well beyond our usual policy: we sent you, free of charge, a replacement parcel containing 4 new bottles (as you also noted in your review). If one of those still seems off (e.g., the “Ultra Strong” you mentioned), we’ll gladly replace or refund that unit once returned so we can test it with the manufacturer.

We’re a small team and sometimes response times slip, but we do answer every customer and stand behind our resolutions. The fairest next step is simple: email us at contact@rejouis.fr with your order number and the lot number of the bottle you find unusable, and we’ll sort the individual item promptly.

— The Rejouis team

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