WANTED TO THANK PROPEL PARTS FOR THEIR ATTENTION TO AN URGENT MATTER I HAD. THEY RESPONDED QUICKLY & RESOLVED IT. I ALSO WANTED TO MENYTION THAT OUR CUSTOMER'S ARE VERY HAPPY WITH THE PARTS EWE HAVE B... See more
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See what reviewers are saying
I was able to source my parts with propelparts in one click pay and have the shipment worked on under 60 minutes, with various options of couriers i received my shipments in less than 10days The part... See more
My co-worker placed an order and wasn't sure it went through online. I later placed the same order thinking the previous order didn't go through. To my surprise both orders went through, and I needed... See more
I put 2 of the same orders in due to a web page error and shortly after I was contacted by Deb from customer service asking if I meant to place both orders. She was very helpful, the email was very we... See more
Company details
Written by the company
PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
Contact info
402 WEST PALM VALLEY BLVD SUITE 102, 78664, ROUND ROCK, United States
- 5124812259
- Salessupport@propelparts.us
- propelparts.us
4.7
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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I put 2 of the same orders…
I put 2 of the same orders in due to a web page error and shortly after I was contacted by Deb from customer service asking if I meant to place both orders. She was very helpful, the email was very well written and it genuinely made me feel better about the whole experience. She resolved the issue quickly and with there not being much of customer service these days I was very happy so see that is not the case everywhere!!!
September 17, 2025
Unprompted review
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Always helpful and great pricing
Always helpful and great pricing
September 10, 2025
Unprompted review
Grateful I found this company!
I’m grateful I found this company! They answer the phone every time plus the parts are packaged very well!! Even the angriest mailman couldn’t damage your parts! lol The parts showed up as planned and for being aftermarket the quality seems to be good!! The warranty is the same as CAT. Thank you Daniel!!!
September 8, 2025
Unprompted review
Reply from Propel Parts
Thank you so much for your wonderful feedback! We’re truly grateful you found us and took the time to share your experience. It means a lot to hear that our team’s commitment to answering every call and ensuring careful packaging made a difference for you (and even passed the “angriest mailman” test—love that!).
We’re also glad the parts arrived on time and that you’re pleased with the quality and warranty. Providing reliable aftermarket parts with the same confidence as OEM is something we take pride in.
A special thank-you as well for recognizing Daniel—he and our whole team are dedicated to making sure you’re supported every step of the way. We look forward to serving you again!
Very thorough
Very thorough ! Confirmed order and great communications.
September 4, 2025
Unprompted review
Above and Beyond
Staff took care of issue that was nit created by them. Package was lost by UPS. Propel sent me another part Next Day Air to correct it.
August 25, 2025
Unprompted review
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When I had questions
When I had questions, they were answered quickly and kindly.
Thank you!!
August 27, 2025
Unprompted review
dont return phone calls
dont return phone calls, cant get a order correct, really rude, return policy changes per day,
stay away
August 21, 2025
Unprompted review
Reply from Propel Parts
We’re truly sorry to hear about your experience. The concerns you raised about communication, order accuracy, and our return policy are not the standard we hold ourselves to. We take your feedback seriously and are reviewing what went wrong so we can improve. Our Customer Service Manager will be reaching out to you right away to gather more details and ensure your concerns are addressed.
Reply from Propel Parts
We were delighted to assist you!
Excellent Customer service
August 11, 2025
Unprompted review
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Excellent service!!
Yes, very satisfied with the service, you have been very kind!
August 11, 2025
Unprompted review
Reply from Propel Parts
Thank you so much, Claudia! 🌟 We’re thrilled you’re happy with our service and truly appreciate your kind words.
Great company with outstanding customer…
Great company with outstanding customer service. Always get answers to my questions and always get my order to me quickly!
July 9, 2025
Unprompted review
A Delay Handled the Right Way
Honestly, if I were in Miami like my shipment was, I wouldn’t have been in a hurry to ship out either. I was frustrated at first — delays cost me time on the job — but Propel Parts stepped up.
Deb, Daniel and the team owned the mistake, kept the communication clear, and graciously refunded my shipping costs without making it a hassle. That kind of accountability is rare these days, and I genuinely appreciated how they handled it.
Things don’t always go perfectly, but these folks proved they’re more interested in doing right by their customers than just pushing parts out the door. Solid company, solid people.
— Jimmy Spong
Hartco Mobile Welding
P.S. Incredible quality on the pin as well. I had to do some custom modifying, and let’s just say the case hardening was — well — hard. Great Stuff! Thank you.
July 14, 2025
Unprompted review
Reply from Propel Parts
Thanks so much, Jimmy! We’re grateful for your patience and kind words. Things don’t always go as planned, but we’re committed to owning our mistakes and making it right. It was a pleasure working with you — we’ve got your back anytime.
— The Propel Parts Team
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:) great service
June 23, 2025
Unprompted review
Customer service was excellent today
Customer service was excellent today! I have never had a company go behind the scenes to see what was happening with my payment error and resolve it so I could complete my order without having to do it all over again. Hats off to Propel Parts!
June 20, 2025
Unprompted review
Reply from Propel Parts
Wow — thank you so much for this awesome review!
We really believe in rolling up our sleeves and getting things sorted for our customers — even the “behind the scenes” stuff that others might skip. Super happy we could save you the hassle this time.
Thanks again for trusting Propel Parts — we’ll be here anytime you need us! 🚀
Great customer service answered email…
Great customer service answered email question quickly.
June 5, 2025
Unprompted review
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Excellent and prompt response
Propel parts team helped me greatly regarding a special request and I always get prompt response.
They’re fantastic!
May 21, 2025
Unprompted review
Reply from Propel Parts
Thank you so much for your kind words! We’re thrilled to hear that our team was able to help with your special request and that you’ve been receiving prompt responses. We truly appreciate your support and look forward to continuing to serve you! 🚀
I ordered parts and paid for them
I ordered parts and paid for them, soon thereafter, I get text that the part is not available. Why do you sell stuff you don't have and can't get? Then, I have to go through your program with emails and text to get the refund.
May 9, 2025
Unprompted review
Reply from Propel Parts
Hi Paul,
We’re truly sorry for the inconvenience this caused. We understand how frustrating it is to place an order and then learn that the part isn’t available—and we sincerely apologize for the added frustration of having to follow up to get things resolved.
We take inventory accuracy seriously and have systems in place to reflect real-time availability. While rare, discrepancies can happen. In those cases, our standard process is to notify customers and issue a refund the same day the order is placed—as we did here—so no one is left waiting or uncertain.
We’re actively working to minimize these exceptions even further and improve the experience for every customer. Thank you for your feedback—it helps us get better. If you have any further concerns or would consider giving us another try, we’d love the opportunity to serve you better.
—The Propel Parts Customer Experience Team
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