profishop.de Reviews 

I ordered a Makita DLS2112ZU on the 11.02.2021 and paid the €950 by PayPal, latest delivery date 23.02.2021. It didn't arrive. I contacted Profishop by phone (an absolute joke) and by mail to cancel the order on 03.03.2021. They sent me an automated reply telling me to ask them for a return label(?) adding that they would reply within 5-7 days, and that I should get in touch with them with any new, relevant information, adding that any further contact would result in their reply being delayed by a further 5-7days.

So I complained to PayPal, asking for my money back.They started a process.

And then I got a mail from the delivery company saying it'd be delivered on the 5.03 between 10 and 13h. Yippee. So I waited (it's a big box). At 10:30 they mailed to say it would arrive on the 9th. It was delivered on the 8th.
The packaging was in tact, but when opened I saw that a part of the item was seriously damaged. I photographed it, filmed it, and sent it to Profishop. The automated reply said they had received my mail. On the 11.03.21 I tested the machine (the damaged part is removable and allows for this) and found that it was extremely inaccurate. I contacted the manufacture's rep in Austria and was told that this can only have been caused by the machine having been subjected to 'rough treatment', as all the machines leave the factory in perfect working order. I sent all the information to Profishop (and PayPal) that same day and the automated reply asked me if I was happy with their service.
Lots of emails and calls with PayPal followed. Then I got a mail from ProfiShop offering me a 10% discount (on an unusable machine). Funnily enough, I declined. No more mails from them.
PayPal then said they wanted an 'Expert Report' from an outside agency, to prove that the machine was the machine I had bought, and that it was damaged in the way that I said it was. Whether this demand came from Profishop or not, I don't know. I found a company, paid €100 for a report, sent it to PayPal, and was told the next day that I would get my money back.
The only problem being that I have to send the machine back (from Austria to Germany) before the money will be released, and that I have to pay for the shipping! Nothing they can do. I emailed ProfiShop asking that they send me a pre-paid return shipping label, and the automated reply asked for the dimensions of the package, which I sent. My email was acknowledged (automated reply). Nothing since.
If Paypal don't get the tracking number by the 26.04 I don't get my money back. As a last resort, I thought, I would pay the shipping and try to reclaim it (probably not a lot of chance there). The lowest quote I can get is €380. ProfiShop couldn't care less. If I don't send it, they get their money. By not dealing with any complaints, they win.
Do not buy anything from this company.