Pristine Auction Reviews 

9,483
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of authentic products, often found at good value. The bidding process and overall user experience are frequently highlighted as smooth, easy to navigate, and engaging. Many appreciate the prompt delivery and secure packaging of their purchases. However, some customers noted that additional fees and shipping costs can be quite expensive, and a few also found mystery boxes disappointing, not providing expected value or quality. Additionally, some reviewers mentioned items not fully matching descriptions, citing issues like a diamond not being lab-grown or a certificate of authenticity mismatch.

What people talk about most

Product

Customers generally report positive experiences with products, highlighting the incredible selection of... See more

Quality

Clients share positive opinions on quality, with many reviewers stating that items are as advertised and of... See more

User experience

Customers consistently note positive experiences with user experience, finding the process easy,... See more

Price

Consumers find price to be ambiguous, with some reviewers appreciating great deals and reasonable prices on... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and timely shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The daily auctions provide a great opportunity to bid on 1000+ items but I can always find items im looking for or interested in. Everyday has something different to offer. Ive bought ALOT of memorabi... See more

Rated 5 out of 5 stars

Pristine Auction is the most trustworthy site to purchase autographed memorabilia from, They are a few notches above everyone else. You know that Everytime you make a purchase, you are receiving a... See more

Rated 5 out of 5 stars

The bidding was easy, even for a non techy person like me. Payment was easy as well, and delivery was prompt and well packaged, especially the helmet. Jersey's could have been put in a box to protec... See more

Rated 5 out of 5 stars

I have made about 12 purchases through Pristine and they have all arrived well packaged and usually arrive earlier than expected. All items are as advertised and everything has been great all around.


Company details

  1. Online Auction Service
  2. Media Company

Written by the company

Online Sports Memorabilia Auction


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(9,483)

318 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

I enjoy the quality of cards and…

I enjoy the quality of cards and memorabilia that is available during the auction. I enjoy what the auction brings and how it feels even in disappointment. The items are carefully packaged and received a in a proper time frame. I overall have had a great experience.

July 17, 2026
Unprompted review
Advertisement
Rated 2 out of 5 stars

I'm reading a lot of positive reviews…

I'm reading a lot of positive reviews about Pristine Auctions, and I can understand that. There's a lot of cool stuff on there, and if you're persistent, you can sometimes find good deals.

What I don't see much of are reviews speaking to their customer service. Or an almost complete lack of customer service. I have purchased a lot of things from PA and have had three separate issues with PA. Not one was resolved. And, if you think persistence will help you, forget it. In all three cases, they just stopped responding.

And know this, even though the site promises "guaranteed authenticity," my experience is that they don't back up that statement in any way.

My advice to you is that if you are going to purchase through them, read everything on the item page. Every Last Single Detail. Check every dotted "i" and crossed "t." I don't mean to imply that the descriptions are false or inaccurate. But if you see even the slightest thing out of place or perceived as out of place, or you don't understand something, stop and reach out directly for verification. Then, cross your fingers that you get a response. Because once you make a purchase and you discover something isn't what you expected, you can count on getting virtually no assistance. I mean, other than a very nice chatbot that does absolutely nothing other than tell you they can't help you. Oh, and when the chatbot asks if you'd like the exchange forwarded to a live person and you say "yes," don't hold your breath waiting for a response because chances are that there isn't one coming.

July 16, 2026
Unprompted review
Pristine Auction logo

Reply from Pristine Auction

We were unable to locate an account associated with your review name, and we haven't received a response to our request for your details. However, based on the situation described, we believe this is regarding an issue from a May review left by you

For reference, here is the response we previously offered:
We appreciate your feedback, but we would like to clarify the details of your recent experience. After reviewing your interaction with our team, we found that we offered two reasonable solutions: keeping the item with a partial credit or returning it for a full refund.

We did not receive a response to our final offer, and we cannot provide compensation beyond a full refund for a return. Our team made every effort to work with you constructively, and those options remain available if you change your mind.

Advertisement
Rated 5 out of 5 stars

I bid and won a Greg Maddux signed framed jersey!

I bid and won a Greg Maddux signed framed jersey. The process was easy and understandable. The delivery was timely and I was kept up to date of where my item was in the the process - all the way to my front door. The framed item was 1st class and looks great in my billiards room!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Purchase with CONFIDENCE!

I’ve made several purchases from Pristine and I’ve been more than satisfied with every one of them! All items are packaged carefully and very well so I don’t have to worry about damage when being shipped. All items have been exactly as advertised and I receive the items quickly. Great experience every time!

July 14, 2026
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look