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Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Enjoy exclusive Amazon Originals as well as popular movies and TV shows. Watch anytime, anywhere. Start your free trial.


Contact info

  • Terry Avenue North 410, 98109, Seattle, United States

  • primevideo.se

1.4

Bad

TrustScore 1.5 out of 5

156 reviews

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4-star
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2-star
1-star

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1.4

All reviews

(156)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

Amazon can´t handle payments...

It's unbelievable that you, as part of Amazon, can't manage to have a functioning payment service. Back to square one even when the payment method has been verified (debit card). time after time after time... Absolutely unbelievable...

July 31, 2026
Unprompted review
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Rated 1 out of 5 stars

The technical level is a joke 2025

The technical level is a joke 2025. As a premium I can’t watch on my TV but mobile is ok, this in a middle of a movie. Will cancel for sure. Also the password management must have been setup by someone’s cousin with ambition but no skills.

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

I discovered they had charged me for months although the app always said I had no subscription when trying to use it. Customer service worst ever. Don’t ever subscribe.

January 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Don't touch this !!!!

Had a free trial month, I canceled after 4days but they still charged me.
Verrrry complicated to cancel as well, the site will basically force you to quit trying to cancel..
Criminal company!!!

January 3, 2025
Unprompted review
Rated 2 out of 5 stars

They sell your data, getting tons of spam, only used this email at prime!

Sure the player is not the best or the worst, but overall the service and selection are ok for the price, especially as Prime gives free shipping benefits on Amazon, I have only one, but a HUGE complain!
THEY SELL YOUR Data very openly!!!
I said no to all cookies, etc., but they are rather busted as I created an email that I ONLY used for Prime, and I started getting tons of spam emails on that same email!! I get many every day.
That's a new low AMAZON!!!
Don't you make enough money on your primary business amazon?
If the excuse is that the shops at Amazon, have access to the email, then WHY do they have that?
they dont need it to contact me for any orders!

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

ADs in Prime Video

Been paying for Prime for a while and truth, most months I dont use the service to justify its cost however, every now and then when i buy something from Amazon, i break even on the saving from free delivery.

Now that they have started adding adverts into Prime video, which can be removed for an extra charge i feel that this is no longer the case.

For a company with a strangle hold, close to monopoly of the market, to squeeze more profit from Prime video, a service that it already underwhelming, is just greed and i cant justify keeping Prime

February 27, 2024
Unprompted review
Rated 2 out of 5 stars

Amazon Prime Video RIP OFF new no ad paywall

To help canadians Amazon has put ad free content behind a paywall. So on top of the membership firestick fire tv, channels you need to pay so its not just like CABLE TV.
I used to like Prime well at least as an alternative to other platforms. I overlooked a lot of the low grade content. I solved it with the channels. I liked how it was attached to your prime membership and had no ads. It never once crossed my mind Amazon would move to extort its members with Pay to go ad free.
Are you kidding me they just raised the prime membership in Canada they killed amazon music putting anything worth listening to behind a paywall, they stopped 2 day delivery in many parts of canada. all these things they have taken while increasing pricing Disgusting display of greed.
save your loyalty to a brand and get a walmart and disney plus membership. Prices are often cheaper anyway. Amazon are greedy ingrates, the government is taking all your money through taxes so amazon decides hey lets rip them off too. blinking extortion

February 4, 2024
Unprompted review
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Rated 1 out of 5 stars

THE WORST impossible end prime video…

THE WORST impossible end prime video unless you contact the support and then they just cut you off right away DESPITE you specificly ask them to end it automaicly when the membership expires has happent several times and now they changed it so you can not end it yourself this is a true hassle DONT sign up is worst ever to get out of again

September 21, 2023
Unprompted review
Rated 1 out of 5 stars

Very Poor! Totally Useless!

Playback
- By Default is with audio description. Need to change it everytime. Totally useless!

- Video - Very dark all movies No way to adjust the brightness.

- Cannot change video player.

- No freedom

Netfilx or Apple is better than this crap.

July 16, 2022
Unprompted review
Rated 2 out of 5 stars

Trying to get help with an issue about…

Trying to get help with an issue about the picture being to dark to watch what a joke, and I would rather cut my whole garden with a pair of chop sticks, they just want you to try logging out one way or another just so when you come back to the live chat it's someone else's problem, I would get more help if I was to watch paint dry, it's all good until you need help.

July 4, 2022
Unprompted review
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Rated 1 out of 5 stars

i have been trying to sort out a new…

i have been trying to sort out a new account with these jokers for 7 days now they said they will call me back 2 times and have not and 7 days later and loads of phone calls still no primevideo this company is one of the worst i have had the pleasure to deal with and i did not want to give them one star

October 2, 2021
Unprompted review
Rated 3 out of 5 stars

Poor quality picture

This is regarding the rugby going over to prime video,
I am trying to watch this live,I think I now need glasses,
It is poor quality picture keeps going out of focus then comes back, looks like it’s raining when it isn’t,
Prime video needs to improve on this, not happy trying to watch this bad quality filming,

December 6, 2020
Unprompted review
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Rated 1 out of 5 stars

We’ve been subscribers since before…

We’ve been subscribers since before COVID19. We initially put Up with their constant messaging “something went wrong try later”, and we’ve checked 9 out of 10 times it’s them. Well, that’s a shocker! Eventually they should fix that - you would think. All in all, it gets 3 stars for content and ZERO stars for reliability, and a half star for pricing, overall score 1.5 stars. Please keep trying we need more competitors in this space.

July 29, 2020
Unprompted review
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