Preply  Reviews 

25,152
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 6,525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and the wide variety of skilled teachers available for engaging language learning sessions. Users find the platform extremely easy to navigate, consistently highlighting responsive and supportive customer service representatives who resolve issues quickly. However, some people mentioned difficulties with scheduling fixed lesson times around busy work schedules and occasional concerns regarding tutor qualifications. A few reviewers also experienced delayed responses from support teams or expressed frustration regarding inflexible refund policies. Despite these challenges, learners appreciate the dynamic environment and continue to use the platform successfully.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising teachers for being funny, patient, skillful, and... See more

User experience

Consumers find user experience to be positive, highlighting that the platform is easy to navigate and very... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick answers and professional... See more

Service

Customers had positive experiences with service, highlighting the amazing customer support and the wide... See more

Response time

People report positive experiences with response time, consistently noting that the support team and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent tutor and learning platform. The only problem is, if you work shift work, particularly if you switch between morning, afternoon and evening shifts and cant commit to the same lesson times... See more

Company replied

Rated 5 out of 5 stars

Teaching on Preply has been a wonderful experience. The platform provides fantastic tools for tutors to connect with students from all over the world. The scheduling system is very flexible, and their... See more

Company replied

Rated 5 out of 5 stars

I have been using Preply for two years now. I have started with English lessons to improve my business English and recently also started taking Polish lessons. I’m very happy with both of my teachers.... See more

Company replied

Rated 5 out of 5 stars

I am teaching French on Preply for three years. It's a great experience, it's flexible, I can teach with my own method, schedule and price. I also feel secure on the plateform. Concerning my lessons... See more

Company replied


Company details

  1. #8 of 11 best companies in English Language Instructor
  2. #11 of 15 best companies in English Language School
  3. #4 of 5 best companies in Foreign Languages Program School

Written by the company

At Preply, we are powering people's progress. We create life-changing learning experiences by helping people find the magic of the best tutors, a personalized journey, and the motivation that helps people learn and keep learning. Over 90,000 tutors teach more than 50 languages to learners from over 175 countries. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 700+ employees of over 62 nationalities based across Barcelona, Kyiv, London and the US. Preply is driven by a culture of perfecting the experience we provide to our customers; both consumers and enterprises.


Contact info

  • 1371 Beacon Street, Suite 301, 02446, Brookline, MA, United States

  • preply.com

4.4

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.4

All reviews

(25,152)

7,153 reviews in the last 12 months

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Rated 4 out of 5 stars

I like Preply a lot, there’s a couple of drawbacks

I like Preply a lot. The interface when your meeting with your tutor is easy to use (but see scheduling below). There’s lots of people to teach you the language of your choice, at all price levels, at all skill levels.

I am taking one star back for two reasons: first of all, it’s always badgering you to take more lessons. I get that that’s what they’re doing, I get that’s how they make money, but it’s annoying. Secondly, how you schedule lessons with your tutor has not been easy for me to manage. You buy packages, you have to use it in a certain amount of time, it’s overly complex, and hard to understand.

January 20, 2026
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Reply from Preply

Dear Nicholas,

Thank you very much for sharing your feedback! We really appreciate inputs from our customers. We are always looking for ways to improve our product and services, and your opinion means a lot to us. The feedback will be delivered to the team. Thank you for using Preply and have a wonderful day! Preply Team

a

Rated 5 out of 5 stars

TEACHING ON PREPLY HAS BEEN A HOBBY

TEACHING ON PREPLY HAS BEEN A HOBBY. EVERYTHING IS SO PROFESSIONAL ABOUT THIS PLATFORM, VERYSECURED FOR BOTH STUDENTS AND TUTORS . TALKING TO PEOPLE ALL ROUND THE WORLD, HELPING THEM BY TEACHING THEM FRENCH LANGUAGE AND DISCOVERING MULTIPLE CULTURES EVERY DAY BECAME MY HOBBY SINCE THE PAST 6 YEARS I'VE BEEN TEACHING ON THIS PLATFORM. THANK YOU PREPLY FOR THIS GREAT INNOVATIO.

September 2, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 1 out of 5 stars

Preply has very unprofessional tutor…

Preply has very unprofessional tutor they misbehave waste time and misleading people.
I would mention jawad k tutor name he is from Pakistan teaching German. His video was ai generated and talked very disrespectfully, he has no knowledge about german. I wasted my money and time there.very disappointed from preply app how they allow such type of scammers.

September 3, 2026
Unprompted review
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Reply from Preply

Hello,

We apologize for any issue you have faced while interacting with your tutor. Please allow us to have a closer look into the problem, and we will have it sorted for you. Please, do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7.

Thank you for using Preply and have a wonderful day! Preply Team

Rated 5 out of 5 stars

Wonderful experience

Great tutor and helpful preply staff!

August 31, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Very nice tutors

The tutors were very nice, and understood the cocnepts i needed to learn very well.

August 31, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 3 out of 5 stars

Great... but one niggle to fix

I love the concept and generally it works very well. One real niggle though is the way that there is no accrual of lessons. As well as monthly lessons I added in a whole lot (about 24) to use casually as and when time permitted. Unbeknownst to me they simply get 'pooled' with your monthly lessons (which expire monthly), and they are not distinguished so you can't choose which to allocate. Would easily give this a 5 if they fixed this annoying niggle. A cynical view is that it is simply a cash grab monthly of customers money - otherwise why not let their lessons accrue if they aren't used...? Found the customer service to be good and responsive.

September 3, 2026
Unprompted review
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Reply from Preply

Dear Ross,

Thank you very much for sharing your feedback! We really appreciate inputs from our customers. We are always looking for ways to improve our product and services, and your opinion means a lot to us. The feedback will be delivered to the team. Thank you for using Preply and have a wonderful day! Preply Team

Rated 5 out of 5 stars

The flexibility of this is paramount…

The flexibility of this is paramount and I subscribed for a few months loved every second and they adhere to my financial issue within reason. I'm looking forward to starting back with Alessandra and I thank the team for understanding.

September 2, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Natalie !

Natalie !! was a great support she helped me solve my issue in less than a minute.

September 2, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

The support I got from preply was…

The support I got from preply was awesome

September 2, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Took me a while but was worth it

Honestly it took me a while to find a tutor that I liked and was reliable. I guess your experience depends a lot on the tutor and their style. And when I did it was a game changer. I have weekly lessons, I look forward to them and I enjoy it. Millions times more effective than duo lingo.

The platform itself is great. Easy to navigate, loads of useful functions to help learning and tips. Customer service function is also great. Would give this 10 stars out of 5!

September 2, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Find Your New Career

Traveling abroad in SE Asia, this platform changed my life. I originally came to Preply in desperation for income while abroad, it's now transformed my life into a fruitful endeavor abroad. I will NEVER need to go crawling back to the life of advertising sales I intentionally left behind in the USA. Not only am I a Preply tutor, I'm also a student. Learning Southern Vietnamese can't be done through most outlets as they teach Northern Vietnamese. If you use Google Translate, it's Northern Vietnamese. It takes a REAL person who understands what is actually proper dialect to communicate.

In addition, the CS team at Preply has been the most wonderful resource for me as a communication coach.

I'm a HUGE fan of the platform on both the "tutor" and "student" side.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support and customer service.

September 2, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Happy with the Client support team…

Happy with the Client support team service , big thanks to Elina.

September 1, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Great help

They , honest and reliable and try their best to help out and provide solutions

September 2, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. Today's support from Kristel from preply support was exceptional and I'm incredibly pleased with my experience on this platform so far!

September 2, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Thank you for the trust

Thank you for the trust and transparency also i will like to thank Adam for assisting me.

September 2, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Exceptional service from the team

Exceptional service from the team. Special thanks to Nicole and Alexander. 🙏

August 24, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

I'm a spanish teacher on Preply for 5…

I'm a spanish teacher on Preply for 5 years and by far this is the best language platform in the market. If you're looking for a "friend" who helps you to find students all around the world - don't overthink, this is it.

I can't imagine my life as a entrepreneur teacher without Preply.

September 2, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

The team responds right on time and…

The team responds right on time and will solve the problem that you have. I love that .

September 2, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

In general good service

In general good service, easy to follow the schedule and my tutor is very professional. The time limit to use the lessons should be extended because it's not worthy to buy more lessons if you know they might be lost in one month if you don't use them.

September 2, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

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