italki Reviews 

15,068
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 827 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful tutors for their incredible patience, genuine helpfulness, and unique ability to make language learning deeply engaging and personalized. People also find the scheduling system and booking process remarkably simple, highly flexible, and very easy to navigate for those with busy daily schedules. Some reviewers were not happy with the website layout, mentioning that navigating certain features or trying to find specific sections can sometimes feel quite confusing. A few consumers also mentioned occasional technical frustrations, expressing difficulties when managing bookings, handling the interface, or dealing with unexpected platform changes.

What people talk about most

User experience

Customers expressed great satisfaction regarding the user experience, highlighting that the platform is... See more

Staff

People report positive experiences with staff, frequently highlighting tutors who are patient, encouraging,... See more

Service

Customers consistently note positive experiences with service, highlighting that reviewers find the platform... See more

Website

Reviewers mention ambiguous feedback about website experiences, as people praise the platform for being... See more

Application

Clients share satisfaction on application, noting it is a very good platform for learning languages with an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice platform and great teachers at very competitive prices! Furthermore you have an amazing range of languages you can learn. However regarding the platform; I erroneously mixed up two on my differ... See more

Company replied

Rated 5 out of 5 stars

Truly, if you’re asking, what made my experience great, it would be my sensei Ryuto. He is young full of energy, eager to help students engage and be able to speak better Japanese. He corrects you whe... See more

Company replied

Rated 5 out of 5 stars

Bruce is an incredibly patient and focused teacher who genuinely cares about his students and treats them with great kindness. He approaches his work with diligence and a true passion for teaching. He... See more

Company replied

Rated 5 out of 5 stars

Rachel is very professional and efficient, and I genuinely feel like I'm getting my money's worth with every lesson. She's great at taking notes while you're speaking, including pointing out mistakes... See more

Company replied


Company details

  1. Language Course Provider
  2. also in
  3. Adult Education School
  4. Foreign Languages Program School
  5. Language School
  6. Private Tutor
  7. Tutoring Service

About italki

Written by the company

italki is a global language learning community that connects students and teachers for private & customizable online language lessons. At italki, we believe that human interaction and cultural sharing are the best way to become fluent in a foreign language. With over 5 million students and 30,000 high-quality teachers teaching more than 150 languages, italki helps everyone with their personal journey to fluency.

On italki, you can:

  • Take customizable 1-on-1 lessons trusted by millions of users
  • Learn from certified teachers that fit your budget and schedule
  • Connect with a global community of language learners
  • Explore fun and engaging online group classes designed and led by expert teachers

With italki Plus, the latest paid subscription service. You can enjoy various benefits such as AI-created study materials and quizzes, progress and goal tracking, and organized language learning systems. Current italki Plus services include but not limited to:

  • Access to premium AI features such as Automatically generates notes from your lessons, categorized into Vocabulary, Phrases/Idioms, and Grammar
  • Promotional access to select partner platforms
  • Exclusive membership events
  • A comprehensive knowledge library — everything from your lessons in one place, easily accessible for review and practice
  • Track your progress and see your improvement over time with structured practice sessions

100% Satisfaction Guarantee

Not happy with your trial lesson? We'll refund your credits — up to 2 times, no risk.

Not happy with your trial lesson? We'll refund your credits — up to 2 times, no risk.

We know finding the right teacher takes time. That's why italki offers a 100% Satisfaction Guarantee on trial lessons.

You're eligible for a credit refund if:

  • Your teacher didn't show up
  • Your teacher didn't meet your expectations
  • Your trial lesson was purchased and paid for by you (voucher lessons excluded)

You can claim this guarantee up to 2 times.

How to claim: Contact our Customer Success team within 48 hours after your trial lesson with your Lesson ID and reason for dissatisfaction.

Please note: Requests submitted after the lesson is marked complete, or cases involving violations of italki's Terms of Service, are not eligible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(15,068)

920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I dislike the emails from you are too…

I dislike the emails from you are too many,I don't want too many remanders

October 26, 2026
italki logo

Reply from italki

Hello Lucas,

Thank you for sharing your feedback! We're sorry to hear that you're receiving more emails and reminders than you'd like. We understand that frequent notifications can be frustrating, and we appreciate you bringing this to our attention.

We recommend reviewing your email notification preferences in your italki account settings to manage the communications you receive. If you have any concern, please don't hesitate to contact us at support@italki.com.

Best regards,
Léa

Rated 5 out of 5 stars

Great teachers

Engaging instructor who establishes a comfortable environment for practicing the language.

October 31, 2026
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Reply from italki

Hello, there,

Thank you for your wonderful review! We're delighted to hear that your teacher creates a welcoming and comfortable environment where you can confidently practice your language skills. We wish you continued progress and many more enjoyable lessons together! 

Best regards,
Léa

Rated 5 out of 5 stars

Me encanta hablar con Lorena

Me encanta hablar con Lorena. ¡Es muy amable y servicial! “I love talking to Lorena. She is very friendly and helpful!“

November 3, 2026
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Reply from italki

Hello there,

Thank you so much for your 5 stars review! We're truly happy to see that you've been enjoying your learning experience with italki!

Best regards,
Léa

Rated 5 out of 5 stars

I love learning Japanese on Italki

I love learning Japanese on Italki. I found a wonderful teacher and Italki allow me to record my lessons, what can I ask more? I'm very happy with my learning experience on Italki.

November 3, 2026
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Reply from italki

Hello there,

Thank you so much for your 5 stars review! We're truly happy to see that you've been enjoying your learning experience with italki!

Best regards,
Léa

Rated 5 out of 5 stars

Found great language teachers here

Found great language teachers here, and liked the website features overall

November 3, 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for your 5 stars review! We're truly happy to see that you've been enjoying your learning experience with italki!

Best regards,
Léa

Rated 5 out of 5 stars

Practical

I use italki to learn dutch for 5 months now.
It's so easy and lots of options of teachers.

November 3, 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Hello user, thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Very good

Very good
Instructions

November 3, 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Hello user, thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

I highly recommend Kevin for OET…

I highly recommend Kevin for OET preparition. As a Dr preparing for the OET. I've found his classes practical and well organised.
His typs are clear and specific. In one lesson, he explained exactly how to structure your letters. For speaking, he teaches the key stages of a consultation.He gives honest feedback.He points out what you did well and what needs to improve.Another strong point are his excellent resources including official OET guides, Notion app he has a Podcast and Youtube channel which are great to study between lessons.

November 3, 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Hello user, thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 1 out of 5 stars

Paid for a lesson time and told it’s only a request .

I read a profile of a teacher , the site gave me the option to book a lesson. That is what I paid upfront for . After booking it then changed the info displayed to lesson requested . The teacher cut into my busy morning with a weird excuse about flying off on the day of the lesson, said I should re book wow ! They can not even update their own advertising? Yet are called a pro ? . I said tell me another time instead of just stating a free slot they kept up with a long chat during my busy week .

Prior to this another Gaelic teacher - same . Book a lesson then told it’s a request get a message their schedule is full . Yet Connor advertised and offered free times . I read what was offered and booked that .
That time I accepted the lost the value of my money and re booked even though I did not have the same money I brought in . Italki had the cheek not to issue a full refund. For Connor playing the system .
Connor still kept his times up and did not update .
Other Irish teachers have also been bad even when my cameras working one tried to pall a fast one then I fought them and won against her on appeal ( again taking up my time but only got back credit not the full amount. She crawled back under her rock but I still was being agressivly fed her profile even when I blocked this person on the day .
Incidently my feed always showed profiles of teachers who were not accepting new students. What’s worse the system pushed English teachers profiles on my feed . Yet my prefs were Irish I never searched for English teachers. Yet cause on Italkis terrible platform they get more people wanting to make bucks as an English teacher they just dump those profiles on my feed .

Finally in terms of Irish Then another teacher sent me weird questions before class that made no sense in any context . In retrospect it does seem like they were trying to stall the lesson or not honour what I paid upfront for . Again my time got sucked needing to take time out of a busy working day to read them and reply . That was Patchy conduct .

The system implicitly implies convenience book a lesson pay high premium for the convenience then get on with your day . The reality you book a lesson itslki get your full payment then , your told it’s only a mere request. The teacher sees your photo which will show your colour . They can then think . Reply waste time during a busy working day with confusing or irelavant text . Say no space or make an actual lesson uncomfortable.

The common denominator, is A untruthful booking system , where99 on average per cent aalmost every person who offers lessons has 5 stars . I talki claim they hide nothing they do they hide my review and during two years I only saw 5 -4:9 reviews. In all languages I checked and I did many .

October 17, 2026
Unprompted review
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Reply from italki

Hello there,

Thank you for taking the time to share your detailed feedback. We're sorry to hear that your experiences with several teachers have been disappointing and that you've encountered difficulties with lesson bookings and availability. We understand how frustrating this can be, especially when you're trying to fit lessons into a busy schedule.

We'd like to clarify a few points regarding your concerns:

On italki, student reviews are not edited, hidden, or removed, in accordance with our transparency policy. All written reviews remain available on teachers' profiles, although older reviews may move further down the list as new ones are submitted.

Regarding refunds, when a lesson is refunded, the amount paid for that lesson is returned to your italki Wallet accordingly. If you've noticed any discrepancies in the amounts refunded, our Support team would be happy to review the transactions for you.

Our teacher listings display teachers who are accepting lessons, but their availability may not always match your preferred schedule. We recommend using the date and time filters to find teachers available when you need them. If after applying these filters, the difficulty persists, please feel free to contact us.

We also appreciate you bringing up the English teacher recommendations appearing despite your interest in Irish. We'd like to investigate this further.

Most importantly, we take your concerns about teachers' conduct and the experiences you've described seriously. Please contact us at support@italki.com with the relevant teacher and lesson details so our team can properly document your reports, investigate your concerns, and provide appropriate assistance.

We genuinely care about our students' learning experiences and appreciate the opportunity to address your concerns.

Best regards,
Léa

Rated 5 out of 5 stars

Arantxa has been really great to work…

Arantxa has been really great to work with.

October 29, 2026
italki logo

Reply from italki

Hello there,

Hello user, thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

My Experience

The support and follow-up is exceptional. My tutor is even better...I could not have selected a better person to help me learn Italian. I highly recommend my tutor and iTalki to anyone looking to learn the Italian language.

October 29, 2026
italki logo

Reply from italki

Hello there,

Hello user, thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Veronica is a super teacher

Veronica is a super teacher. I have taken 50 classes with her..She is perfect for intermediant studens trying to break the glass ceiling. If you llike to practice speaking, she gives you space and corrects those those small errors that are holding you back. Give her a try.

November 2, 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Hello user, thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Truly, the best

Truly, if you’re asking, what made my experience great, it would be my sensei Ryuto. He is young full of energy, eager to help students engage and be able to speak better Japanese. He corrects you when needed, and will also help you rephrase to become a more casual Japanese speaker. He is truly an asset to italki. 先生お疲れ様。ありがとうございます。

October 31, 2026
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Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Good App

Good App
To speak and learn freely

October 31, 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Love it

Very good teachers, structured and easy to understand the system. Some are expensive but it is generally worth the money, if you are looking for a Spanish teacher i recommend Pablo, 5 stars.

October 26, 2026
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Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Sasa keeps the lesson postitive ,when i…

Sasa keeps the lesson postitive ,when i start having difficults.
Focuses on the positive and what needs extra work.

October 30, 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

It helps me a lot for practice speaking…

It helps me a lot for practice speaking and refreshing grammar.

October 26, 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 1 out of 5 stars

IF YOU RESPECT YOURSELF, STAY AWAY

One year ago, I was quite excited to film myself, infront of a more professional screen with a mic, only to apply as a German Teacher. So I recorded myself, by putting up all the filming equipment, including a mic for the Intro video.

I sent it to them & waited. Then they replied. Without a single explanation, they just rejected my application.

So i forgot about it soon & then one year later, Life hit hart again & I needed to earn some extra bucks. So I applied again.

This time I made absolutely sure I got everything alright. I prepared again everything, even a Teleprompter. Now I even look better then before, because im professionally looksmaxxing. Even added some creativity & a better background.

I went through their articles about how to make a proper video and followed the instructions to the point. I sent the application the following day. Then it was up to waiting.

SO I waited & waited. Then a couple days later something came back. I carefully opened the mail. And there it was again. WITHOUT A SINGLE EXPLANATION, another rejection.

So for what reason I can only speculate. Maybe they were Jealous of my looks? Or dont like Philosophy, as thats what im interested in? Maybe they dont like Germans?

And this is at a time where I really need some money. This people there should NEVER say they are good people. Because what they are doing is AMORAL & EVIL.

People like them are the reason some end up like the Joker from 2019.

But it is what it is. So I will defect to their enemies, PREPLY or VERBLING. Maybe they appreciate someone who adds some creativity & sense to the game of languages.

October 28, 2026
Unprompted review
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Reply from italki

Hi there,

Thank you for your review and for your interest in teaching on italki.

We appreciate the time and effort that goes into submitting an application. However, please note that meeting the eligibility requirements does not guarantee acceptance. Due to the high volume of applications we receive, we're unfortunately unable to provide individual feedback to every applicant.

Thank you for your understanding and for considering italki!

Best regards,
Léa

Rated 5 out of 5 stars

Perfect space for language learning

This website is a perfect place for gaining knowledge on languages - probably all of them. Teachers offer a trial lesson where they present their teaching method, and after that you can decide: how much money you want to spend on learning, with whom you would be learning, and what time of the day. It's very flexible, it could even be half an hour per week. The prices for a class vary a lot, depending on a teacher. If you have some technical issues, you can book a class through the website and have a class on another device. There's no more excuses if you want to learn a language. On Italki you can also teach languages and earn money.

October 30, 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

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