Excellent tutor and learning platform. The only problem is, if you work shift work, particularly if you switch between morning, afternoon and evening shifts and cant commit to the same lesson times... See more
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At Preply, we are powering people's progress. We create life-changing learning experiences by helping people find the magic of the best tutors, a personalized journey, and the motivation that helps people learn and keep learning. Over 90,000 tutors teach more than 50 languages to learners from over 175 countries. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 700+ employees of over 62 nationalities based across Barcelona, Kyiv, London and the US. Preply is driven by a culture of perfecting the experience we provide to our customers; both consumers and enterprises.
1371 Beacon Street, Suite 301, 02446, Brookline, MA, United States
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The team responds right on time and will solve the problem that you have. I love that .
Reply from Preply
In general good service, easy to follow the schedule and my tutor is very professional. The time limit to use the lessons should be extended because it's not worthy to buy more lessons if you know they might be lost in one month if you don't use them.
Reply from Preply
Reply from Preply
I had an issue with my status. I was able to speak to a real human, Tiffany after a few minutes, rather than the usual AI bot (although the bots are also useful in most cases. My issue was resolved swiftly, after explanations from myself. Normal service in teaching English will be resumed in 24-48 hours. Thank you Tiffany.
Reply from Preply
Surely, Preply is one of the best ways to level up your language skills! Of course you need to find the right teacher, but it is no big deal, with this platform it is very comfortable to book a session with tutor and find the right person. Highly recommend 👌🏻
Reply from Preply
I really appreciate how quickly I was connected with a live member of the support team. My issue regarding a refund was handled individually and resolved very quickly. The support was excellent and efficient. Special thanks to Marc for his help!
Reply from Preply
Great people and great customer support work with and reply quick!!!
Reply from Preply
Exellent platform. Preply has truly helped me launch my tutoring business.
Reply from Preply
Working with Preply has been a great experience for me. When I had a problem due to a misunderstanding, I contacted Preply Support, and they were very helpful, kind, and professional. They took the time to help me understand the situation and find a solution.
I've also learned a lot through Preply's teacher training and resources. The platform has helped me improve not only as a Spanish teacher, but also as a better and more confident teacher overall. I'm really grateful for the experience and everything I've learned along the way.
Reply from Preply
I have had a wonderful experience using Preply. The platform is easy to navigate, and it offers a wide variety of tutors from different backgrounds, which makes finding the right teacher simple and effective. The lessons are flexible and can be scheduled according to my availability, which is very convenient. My tutor is professional, patient, and supportive, and I have noticed real progress in my learning. Preply also provides useful tools to track my improvement and stay motivated. Overall, I highly recommend Preply to anyone who wants to learn a new language or improve their skills in a comfortable and personalized way.
Reply from Preply
Tiffany, you are an absolute star!
After experiencing some problems with the service, I contacted customer support feeling frustrated and unsure whether I wanted to continue. Tiffany handled everything brilliantly. She was patient, professional, informative and completely focused on finding a solution.
She listened carefully to my concerns, explained everything clearly and restored my confidence in the service. Most importantly, she arranged a completely free trial lesson in any language of my choice—which, in my case, was French—allowing me to move forward without any further risk or expense.
If Tiffany can deal with a grumpy old man like me while remaining so calm, helpful and determined to solve the problem, she is going to go a very long way. She is a genuine credit to the company and an excellent example of what customer service should be. Thank you, Tiffany! 😊
Reply from Preply
My experience with Preply has been very positive. As an Arabic tutor, I’ve had the opportunity to meet students from different countries, cultures, and backgrounds, which makes teaching both meaningful and enjoyable.
I particularly appreciate the flexibility of the platform, as well as the tools that make it easier to communicate with students, organize lessons, and follow their progress. Preply also gives tutors the opportunity to build their teaching experience and develop professionally.
What I value most is being able to help students achieve their personal language goals while sharing Arabic language and culture with them. Overall, Preply has been an important part of my growth as a tutor, and I’m happy to be part of its international learning community.
Reply from Preply
I had a great contact with the preply service center which helped me a lot very quickly and resolved my issue in a couple of minutes. I am very satisfied with the help center of preply. I recommend it !
Reply from Preply
Here's why I don't like the platform:
They make you pay for trial lessons, but don't pay the tutor for trial lessons (how is that even legal?).
They also oblige you to sign up for four lessons a month, if you have to reschedule they make that borderline impossible, and if you *can't* reschedule they just keep your money! It would be one thing if they gave it to the tutor, but they just keep it themselves.
If you're taking science or music lessons like me, maybe it's worth it to take lessons here, but if you're taking language lessons, italki has a less predatory financial model.
Reply from Preply
The app is super user-friendly, lightweight, and smooth. The chat feature works perfectly without any issues. Overall, an ideal experience!
Reply from Preply
The teachers are great, the homework and materials are essential and the help service is efficient.
Reply from Preply
as an Spanish tutor I found in Marc as my customer service attendant an amazing person who helped me ! Thank you Marc !!
Reply from Preply
Well organized and exceptional work. I have nothing bad to say. They support both student and tutor alike to succeed.
Reply from Preply
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