Preply  Reviews 

25,155
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 6,525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and the wide variety of skilled teachers available for engaging language learning sessions. Users find the platform extremely easy to navigate, consistently highlighting responsive and supportive customer service representatives who resolve issues quickly. However, some people mentioned difficulties with scheduling fixed lesson times around busy work schedules and occasional concerns regarding tutor qualifications. A few reviewers also experienced delayed responses from support teams or expressed frustration regarding inflexible refund policies. Despite these challenges, learners appreciate the dynamic environment and continue to use the platform successfully.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising teachers for being funny, patient, skillful, and... See more

User experience

Consumers find user experience to be positive, highlighting that the platform is easy to navigate and very... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick answers and professional... See more

Service

Customers had positive experiences with service, highlighting the amazing customer support and the wide... See more

Response time

People report positive experiences with response time, consistently noting that the support team and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent tutor and learning platform. The only problem is, if you work shift work, particularly if you switch between morning, afternoon and evening shifts and cant commit to the same lesson times... See more

Company replied

Rated 5 out of 5 stars

Teaching on Preply has been a wonderful experience. The platform provides fantastic tools for tutors to connect with students from all over the world. The scheduling system is very flexible, and their... See more

Company replied

Rated 5 out of 5 stars

I have been using Preply for two years now. I have started with English lessons to improve my business English and recently also started taking Polish lessons. I’m very happy with both of my teachers.... See more

Company replied

Rated 5 out of 5 stars

I am teaching French on Preply for three years. It's a great experience, it's flexible, I can teach with my own method, schedule and price. I also feel secure on the plateform. Concerning my lessons... See more

Company replied


Company details

  1. #8 of 11 best companies in English Language Instructor
  2. #11 of 15 best companies in English Language School
  3. #4 of 5 best companies in Foreign Languages Program School

Written by the company

At Preply, we are powering people's progress. We create life-changing learning experiences by helping people find the magic of the best tutors, a personalized journey, and the motivation that helps people learn and keep learning. Over 90,000 tutors teach more than 50 languages to learners from over 175 countries. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 700+ employees of over 62 nationalities based across Barcelona, Kyiv, London and the US. Preply is driven by a culture of perfecting the experience we provide to our customers; both consumers and enterprises.


Contact info

  • 1371 Beacon Street, Suite 301, 02446, Brookline, MA, United States

  • preply.com

4.4

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.4

All reviews

(25,155)

7,153 reviews in the last 12 months

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Rated 5 out of 5 stars

The team responds right on time and…

The team responds right on time and will solve the problem that you have. I love that .

September 2, 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

In general good service

In general good service, easy to follow the schedule and my tutor is very professional. The time limit to use the lessons should be extended because it's not worthy to buy more lessons if you know they might be lost in one month if you don't use them.

September 2, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

For me very comfortable usage

For me very comfortable usage

September 2, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 2 out of 5 stars

Stay away

Not good other platforms are better

September 2, 2026
Unprompted review
Preply  logo

Reply from Preply

Hello,

Thank you for taking the time to communicate with us and share your experience with Preply. We are sorry for any inconvenience caused. This is definitely not up to our usual standards. We'd like to have a closer look at the issue. For that, please, do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7 .

Thank you for using Preply and have a wonderful day! Preply team

Rated 5 out of 5 stars

I had an issue with my status

I had an issue with my status. I was able to speak to a real human, Tiffany after a few minutes, rather than the usual AI bot (although the bots are also useful in most cases. My issue was resolved swiftly, after explanations from myself. Normal service in teaching English will be resumed in 24-48 hours. Thank you Tiffany.

September 2, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

The best platform to upgrade your language skills

Surely, Preply is one of the best ways to level up your language skills! Of course you need to find the right teacher, but it is no big deal, with this platform it is very comfortable to book a session with tutor and find the right person. Highly recommend 👌🏻

September 2, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

I really appreciate how quickly I was…

I really appreciate how quickly I was connected with a live member of the support team. My issue regarding a refund was handled individually and resolved very quickly. The support was excellent and efficient. Special thanks to Marc for his help!

September 1, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Great people and great customer support…

Great people and great customer support work with and reply quick!!!

September 1, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Exellent platform

Exellent platform. Preply has truly helped me launch my tutoring business.

September 1, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Working with Preply has been a great

Working with Preply has been a great experience for me. When I had a problem due to a misunderstanding, I contacted Preply Support, and they were very helpful, kind, and professional. They took the time to help me understand the situation and find a solution.
I've also learned a lot through Preply's teacher training and resources. The platform has helped me improve not only as a Spanish teacher, but also as a better and more confident teacher overall. I'm really grateful for the experience and everything I've learned along the way.

September 1, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

I have had a wonderful experience using…

I have had a wonderful experience using Preply. The platform is easy to navigate, and it offers a wide variety of tutors from different backgrounds, which makes finding the right teacher simple and effective. The lessons are flexible and can be scheduled according to my availability, which is very convenient. My tutor is professional, patient, and supportive, and I have noticed real progress in my learning. Preply also provides useful tools to track my improvement and stay motivated. Overall, I highly recommend Preply to anyone who wants to learn a new language or improve their skills in a comfortable and personalized way.

September 1, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Great all time

September 22, 2025
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Tiffany

Tiffany, you are an absolute star!

After experiencing some problems with the service, I contacted customer support feeling frustrated and unsure whether I wanted to continue. Tiffany handled everything brilliantly. She was patient, professional, informative and completely focused on finding a solution.

She listened carefully to my concerns, explained everything clearly and restored my confidence in the service. Most importantly, she arranged a completely free trial lesson in any language of my choice—which, in my case, was French—allowing me to move forward without any further risk or expense.

If Tiffany can deal with a grumpy old man like me while remaining so calm, helpful and determined to solve the problem, she is going to go a very long way. She is a genuine credit to the company and an excellent example of what customer service should be. Thank you, Tiffany! 😊

September 1, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 1 out of 5 stars

My experience with Preply has been very rewarding.”

My experience with Preply has been very positive. As an Arabic tutor, I’ve had the opportunity to meet students from different countries, cultures, and backgrounds, which makes teaching both meaningful and enjoyable.

I particularly appreciate the flexibility of the platform, as well as the tools that make it easier to communicate with students, organize lessons, and follow their progress. Preply also gives tutors the opportunity to build their teaching experience and develop professionally.

What I value most is being able to help students achieve their personal language goals while sharing Arabic language and culture with them. Overall, Preply has been an important part of my growth as a tutor, and I’m happy to be part of its international learning community.

August 28, 2026
Unprompted review
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Reply from Preply

Dear Hanan,

Thank you very much for sharing your feedback! We really appreciate inputs from our customers. We are always looking for ways to improve our product and services, and your opinion means a lot to us. The feedback will be delivered to the team. Thank you for using Preply and have a wonderful day! Preply Team

Rated 5 out of 5 stars

great contact with the preply help center

I had a great contact with the preply service center which helped me a lot very quickly and resolved my issue in a couple of minutes. I am very satisfied with the help center of preply. I recommend it !

September 1, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 2 out of 5 stars

The tutors are great, but the platform is not

Here's why I don't like the platform:

They make you pay for trial lessons, but don't pay the tutor for trial lessons (how is that even legal?).

They also oblige you to sign up for four lessons a month, if you have to reschedule they make that borderline impossible, and if you *can't* reschedule they just keep your money! It would be one thing if they gave it to the tutor, but they just keep it themselves.

If you're taking science or music lessons like me, maybe it's worth it to take lessons here, but if you're taking language lessons, italki has a less predatory financial model.

July 1, 2026
Unprompted review
Preply  logo

Reply from Preply

Hello,

Thank you for taking the time to communicate with us and share your experience with Preply. We are sorry for any inconvenience caused. This is definitely not up to our usual standards. We'd like to have a closer look at the issue. For that, please, do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7.

Thank you for using Preply and have a wonderful day! Preply team

Rated 5 out of 5 stars

The app is super user-friendly

The app is super user-friendly, lightweight, and smooth. The chat feature works perfectly without any issues. Overall, an ideal experience!

August 31, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

The teachers and the service are great

The teachers are great, the homework and materials are essential and the help service is efficient.

August 31, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

as an Spanish tutor I found in Marc as…

as an Spanish tutor I found in Marc as my customer service attendant an amazing person who helped me ! Thank you Marc !!

August 31, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Well organized and exceptional work

Well organized and exceptional work. I have nothing bad to say. They support both student and tutor alike to succeed.

August 31, 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩

If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

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