PostNL Reviews 

They say they tried to deliver something, 3 different times, and I was at home always because I had a surgery. And then said I requested a new delivery date and never said where is my package and I can not contact them. The company from where I bought the product say the responsibility is not theirs, so I just lost the money and the product. Well done POSTNL. Saying you suck is an understatement.

The worst sevices I ever got. They are by far the most incompetent

No complaints whatsoever, everything arrived on time as described. Thank you very much.

I have contacted them many times to find a solution for my shipment as a recipient. I'm waiting since 30th November. They always send me back to other support services because they say they are not responsible of the shipment, even if the only existing tracking code for the shipment is theirs. In the end I was treated like an idiot, first shutting the chat conversation abruptly, secondly telling me "They surely forward my complaint to see what happen" and closing the chat again. I think one of the worst experience ever. Don't trust them.

Of I could give it 0 stars I would. Over charged me on customs charges after it got stuck for two weeks.. didn't send notification of the charge, and it was only because I chased them to find out where my mom's Christmas present was, that I found out. My elderly mother will now only get her Christmas present, after new years.. I send it in November.. spoke to customer service, who's only response was to say 'ill make a note to improve our process, you will not get feedback'.. all their contest forms are only available in Dutch.. so you literally can't contest / complain

The worst courier company I've ever seen. Avoid at all cost

This complaint is specifically for POSTNL's 'Extra & Home' service.

At time of order, a timeframe between 08:00 and 21:00 is given, with no chance of choosing a timeframe etc.

Next morning a text is sent with a timeframe of 3 hours, exactly when I am NOT at home. Customerservice via Whatsapp is very botlike and do not come with any answers or options. Now delivery is set for tomorrow, again without any option to select a time or alternative delivery option.

Customer service only states that this is not possible at all, and after 2 failed attempts, the goods will be sent back to sender, no other options at all. The lack of general care or service genuinely baffles me, I can only wait for another failed attempt and see my tv being brought back to BOL.com, unbelievable.

This is sold by PostNL as a premium service, but in fact it is the most rigid delivery option I have ever come across, avoid if possible.

Was expecting a parcel to be delivered from China to the U.K. in about two weeks. It arrived in Holland where they sat on it for nearly a month.
Customer services wouldn't do anything to chase it up.
Eventually arrived after over a month.
AVOID PostNL at all costs.

The post.nl is just a big mess. They deliver where they want to (not your address) and don't notify you anyhow.

Horrible experience and a huge stress !

Only liars, thieves and slackers work there...

I feel bad about giving this company 1 star, they should get 0 stars. I ordered an expensive birthday gift that required a signature to make sure PostNL didn't scew up. Delivery person faked a signature and marked it as delivered. When I complained, they said package is in the depo in another city. Garbage company

I was expecting a package to be delivered to a pick-up point, intentionally I avoided home delivery since past experiences showed they don't show up and if they do they leave it at a random neighbour without taking into account that your package might worth a lot of money. So I chose the pick up point for safety, but they couldn't even deliver it to THEIR OWN place, their own partner location. That’s beyond frustrating. Now the package is being sent back within the same day. They couldn't even deliver it to another pick up point so I can take it from there. Of course, they take no responsibility and you'll never hear back from them. If you got a package delivered to you successfully you are just lucky.

Horrendous.

It's like they send people over to deliver on foot. It doesn't matter how much money you spent on the delivery it will still arrive after a month.

Useless!

The delivery guy did not even attempt the delivery before sending the package to a nearby town, why even have this service? This is terrible customer experience, I will steer away from postnl every time there will be the chance to do so

I had an extremely disappointing experience with PostNL. I stayed home all day waiting for my package, only to receive constant delay messages. When it finally came time for delivery, I was informed that they couldn't bring it because it was "too heavy." Why agree to deliver such a package if you're unable to handle it? To make matters worse, I was charged extra for delivery, only to be told to pick it up from a post office 1 km away. This is unacceptable and misleading. If you want reliable delivery, avoid PostNL

Poor portal and customer service. The package took less than 8 day to reach from another content to postnl and postNl has been holding that package for 10 day in preparing package mode. When i contated postnl after long chat with autobot which transffered to human to say postnl would not take complaint from reciver and I should as the sender to log a complaint.

a completely useless customer service, apathic, unhelpful, parcel delayed for over 6 weeks with no end in sight..

I payed for a second hand product through Marktsplaats Buyer Protection system. The seller sent the parcel but Post NL lost the packed. It has now been more than a month ago and during all that time, Marktsplaats Buyer Protection has kept the money, proclaiming that they can't help before Post NL finds the lost parcel. However the seller told me that Post NL has given up finding the parcel, can not compensate the seller for the last parcel. Marktsplaats Buyer Protection says that they then can't pay me back the money. So the Seller lost the parcel, and I lost my money. The whole process has been so frustrating for both seller and me.

The conclusion is: Post NL lost the parcel and can't find it, they wont compensate the seller for the lost parcel and Marktsplaats Buyer Protection has kept my money I payed for the parcel. I will never use Post NL or Marktsplaats. My suggestion to you is: NEVER USE MARKTSPLAATS PAYMENT!

Shame on Post NL, Marktsplaats and Online Payment Platform

This company seems to be unable to deliver packages. I came to the office specifically to receive an urgent delivery, I tracked the delivery online, and then 2 hours before the delivery window closed I received an email saying they were unable to deliver, and would instead take it to a pick-up point. This happens every single time. It would be much easier if they just used the delivery point from the outset. But that would be too sensible for these clowns

A parcel being sent from a Chinese seller to Ireland,

When it arrived to Ireland, it says the address is incorrect(i used the same address for my other order and they all came with no issue, and my number, no one ever contact me either). Suppose this is a AnPost issue. however i try to see what might have happen to the parcel since tracking in PostNL say it'll be returned to the sender. and there is no record can be shown in the AnPost Tracking system.

So i contacted PostNL, and they say they can not find any information on the parcel since its an international parcel. and it uses their tracking service.

So it means there is nothing i as a recipient could do here. and i need to watch the parcel being sent back.

This is a very bad system. parcel made a long way to the other end of the world and it'll get returned just because someone decided that the address is incorrect to their eyes and phone number is too much for them to call and send it back .

i'm sure this is not the only parcel being treated like this, seeing how much extra carbon footprint this is causing .