DHL eCommerce Nederland Reviews 

"Address details incorrect, delay due to manual address check"

My house number was the only missing part of the address, I tried to contact DHL eCommerce in order to provide/add my house number.

Tracy (AI bot) is beyond terrible, and reaching a human is near impossible, and there is no phone numbers to reach or call a human customer service.

If customer service agents (humans) are not able to simply add a house number to the address. That alone speaks volumes about the flawed procedure that seems to be strategically build to deflect responsibility away.

Extremely frustrating, Extremely bad customer service.
Here is how it should be:

#1 - I call customer service and tell them the missing house number.
#2 - They would respond: Great, we have now added your missing house number, and the package is now on it's way.

Instead I am being asked to contact the sender?
1000% Ridiculous.

The DHL delivery driver crammed the package into the mailbox with so much force that the contents of the package were irreparably damaged and the mailbox was completely disrupted. I came home and the package was hanging on the outside of the mailbox, for anyone to take. I could barely pry it out. Unbelievably shameless.

I've waited for a parcel send from 60km away from me more than a week. Was two times with the driver out for delivery and back to warehouse. The costumer service are there to lie not to help. If you don't want to waste your time and money, don't send with them. I could go on foot faster to collect it from sender. What joke of company

I ordered dog food from an online company on 29th June after the time limit for their next day delivery so obviously i didnt expect it on the 30th June, however, it was scheduled to be delivered as on 1st July with DHL ecommerce who later emailed me to say they had received my order. On 1st July DHL emailed me saying they had not received the parcel and would inform me when they received it, which was clearly a lie as they said they had already received it in their earlier email! I have been tracking my order and i have now had 2 emails this morning sent at exactly the same time from DHL, one saying they have the parcel and the other saying it has been delayed. I rang them this morning and their automated message (you cannot get to speak to anyone) confirmed it is delayed again. So that is 2 days late now and no further update on their tracking. Furthermore, I regularly order dog food from this company and sometimes it is delivered by Royal Mail and other times by DHL ecommerce; on the times DHL are due to deliver exactly the same thing happens as I have explained here and they always say the item has been delayed and will be delivered next working day. I have contacted the company I have ordered from today to let them know as clearly the next day delivery they offer isn't being honoured by DHL. Judging by the comments here on Trustpilot I am not the only annoyed person.

time slot they gave, not even try to deliver but just say “we miss each other” and deliver to pick up point. And we are just hosting this horrible service, hopefully it will be out of business soon

Packages get lost, get stuck, nobody knows where or what. No empathy or service. I feel bad for the truck drivers. What a total shitshow.

DHL were meant to deliver an aircon unit . The came on the Monday morning at 8.25 am there were two people in the house yet no one heard the bell ring and the dog didn’t bark . I had received no text warning or email to advise me of the delivery . At 10:30 I received a text saying I would receive delivery between 9:30 and 10:30 …. Nothing arrived . Since then I have tried to track it , made a complaint to there non existent customer complaint and I’ve even been to the depot where I should be . The worker says it’s booked in the depot but one of the drivers has probably got it on the van but hasn’t scanned it properly on to the van . There is no recourse … no one to talk to and I paid a lot of money for this unit … DHL are utter garbage

Ordered a parcel that contained a fan to combat the heat. Was supposed to come today. At 13:00 received a notification they would come tommorow instead of today without even trying to deliver it. The depot is litteraly 3 minutes from my work place, no help giving in letting me pick up the parcel myself.

Everytime I find out DHL are delivering my package I am immediately worried, throughout the last year I have had multiple packages not delivered, sometimes just chucked in communal spaces for anyone to grab, again last night a package has been delivered at 23:30 but it is nowhere to be seen! When complaining to DHL they say there is nothing they can do and I have to complain to the sender, adding more admin and stress! From speaking to others in my building it is the same for them! We have even put signs up at the entrance specifically aimed at DHL drivers saying do not leave packages unattended in the building lobby, please at least deliver to the doors but these are ignored. Even when I buzz them in I look on the camera and see them just chuck the items and walk away! Even after I ask them to please bring it to the door! It’s disgraceful behaviour. I’m about to start up my own business and when it comes to delivering goods DHL we not be on the list of companies I use! I hope others follow suit

I bought a shipment to receive my official documents from embassy. DHL rejected this parcel while sending.

I tried for refund and expenses spent on it. But DHL sucks as usual.

DHL express said, this parcel belongs to DHL ecommerce. DHL ecommerce said, this parcel belongs to DHL express.

For simple refund, I am jugling between 2 different DHL departments.

You cant contact them. The 0330 number is no.longer valid.

The email address is full up so you cant email.

The 02 number just keeps you on hold until it cuts you off

The whatsapp never reply

The worst ever courier company. Even worse than yodel!

I am extremely disappointed with DHL's service.

On multiple occasions, parcels have either been delivered to random locations without my consent or marked as "recipient not at home" when I was in fact at home all day. In several cases, no one rang the doorbell, no delivery attempt was made, and no DHL vehicle was even seen in the area. (Video doorbell...)

What makes the situation worse is that repeated complaints to customer service have achieved nothing. Every complaint appears to be handled internally, but no meaningful feedback, explanation, or corrective action is ever provided. The same issues continue to occur, suggesting that the complaints process is ineffective.

Mistakes can happen, but when the same problem occurs repeatedly over a long period and there is no visible effort to improve the service, it becomes unacceptable.

I expect deliveries to be attempted properly, drivers to accurately report delivery attempts, and customer complaints to result in actual improvements. Unfortunately, my experience with DHL has consistently fallen short of these basic expectations.

Until DHL addresses these recurring issues and improves accountability, I cannot recommend their service.

MANCHESTER delivery
If I could give 0 stars, I would.

They delivered a huge shower tray and threw it over my gate, which resulted in my brand new paving being cracked.

I received an email stating that delivery would be between 5pm and 6pm, yet they arrived at 12:05pm. I've been trying for days to get hold of customer services, spending hours on hold without ever speaking to a real person.

I've also sent several emails and, unsurprisingly, have yet to receive a response.

Extremely poor delivery service and even worse customer service.

At home all day, but they didn't even ring the bell and just brought it to a servicepoint. I chose home delivery... So deliver it to my home? I SPECIFICALLY stayed home for delivery all day. So a servicepoint is not what I chose for or paid for. Now I have to go all weekend without my package that I needed because the servicepoint is closed on sunsday and then I need to pick it up myself. Do better DHL.

1 star. Parcel stuck since 28 May with zero tracking updates. I contacted customer service twice asking only for a status update — where my package physically is — and received the same copy-paste reply both times: "delays can be due to weather or backlogs, contact your sender." That is not an answer. A shipment with no scan for over a week isn't "delayed," it's unaccounted for. For a company whose slogan is "Excellence. Simply Delivered.", being unable to tell a customer where their parcel currently sits is the bare minimum they're failing at. Avoid if you need any reliability.

The most useless customer support ever. From the dutch customer support i get sent to the german one and vice versa. If a monkey was let to run the company it would be smarter than this.

I would give minus 1 if I could.
I waited in all day and the courier attempted to deliver to another address, I don’t know where.
So I am expected to wait in all day tomorrow.
This has happened numerous times before/ this is the worst most unreliable company ever!!!
Where is my parcel!

I paid to my two order be delivered in a pickup point and they delivered it super far away from my location. There’s several dhl points near to my house but they choose one at the other side of the town and their customer service Olivia and Kydesha refused to send the driver back to pick the package and deliver it at the properly place. So they expect that I go to the other side of the town with my broken foot to make the service that I paid for. That’s ridiculous and the most disrespect customer service I’ve ever seen. Don’t choose it because the drivers never deliver it to the correct place as you can see in the other coments

Definitely the trashiest delivery company in the country. Even if you buy a product in the hundreds to thousands of euros, DHL will never deliver to hand, or even bother giving a phone call when it is out for delivery. They will just throw your package to a pickup point kilometers away. What kind of webshop even use this crap delivery company??

I’d give zero stars if there was a option to do so I ordered 2 helmets from
Ruroc got told they were in the depot on Friday had to wait until Monday waited all day Monday they never come
Had to contact dhl finally got through to a human after numerous attempts to be told sorry ca broke down on Monday but will arrange to come out Tuesday so waited in again on Tuesday and low and behold didn’t come again time slot was 11-12 said running late all day never turned up again Wednesday come so I rang again and got told there was another issue with another van so I said leave it at the depot I’ll come and collect it waste of time!! I’ve had to order something else from ruroc and low and behold was for next day delivery and it’s not come again absolute disgrace of a company ruroc need to stop using them as trusted currier as it would deffo put me off buying from them dhl waste of time!! No communication at all left to just sit ans wait and hope it arrives