DHL eCommerce Nederland Reviews 

DHL told be my package had been dropped off at a collection point about 3 hours away. The delivery address was in a major city, which has several collection points nearby. DHL took no responsibility and did not offer any means of contact aside from the very primitive chatbot. No service, no accountability. One star is really one too many.

DHL used to be a high-quality delivering service, now there are no different than anybody else what’s happened to me.
They buzzed my doorbell, I have an Intercom with a camera. I asked The delivery guy he would bring the item up being disabled. He said okay. I thought I would have to sign for being an expensive item. Instead he left it at the bottom of the communal hallway.
This door is open regularly and it’s not safe to leave an expensive item unattended clearly saying what the item was, an expensive Sony speaker, for television surround sound.
Just check the prices out online how expensive these speakers cost.
I’m shocked they didn’t get me to sign for it or bring it up to my home. It’s no wonder so many other items I guess are disappearing now from theft if they don’t bother to help the customer.
I will no longer be using them believing that they are the best. They’re no better than anybody else now.In the future, I’ll buy everything from Amazon, this was John Lewis. Which used to be the number one Customer Service, not now they’re using terrible delivery services like this! The quality of Services gone down the toilet in this country now, used to be the best in the world!

The worst of the worst. Almost impossibole to speak with a real person. They keep directing you to another party to avoid accountability.

How this "company" exist" they send parcel back to sender because" I refused to received my parcel because I didn't order for it".Clearly they got some mental problem.Customer service doesn't exist.
Only stupid chat bot.I guess DHL using chat bots as couriers as well.
They saying now that it takes 10 days to sent parcel back to the sender but I read other reviews and I am terrified what they doing.
How they can still run business? they are useless I wasting customers time and money.
Companies like this got no rights to exist on market.
I wouldn't used personally but I didn't had choice cos sender only using DHL shame on you.

I occasionally ship parcels from work in Amsterdam. I would use DHL without an account.
I decided to create an account. I brought 3 parcels to a DHL-punt, one that I have used many times before to deliver parcels.
The parcel to France went fine, but the 2 parcels to NL could not scan. I was directed to a 2nd punt, that told me to go check with the 1st one.
After half an hour, I found a human at customer service to chat with, who was rude and did not explain much. It seems that the only way to deliver my domestic parcels is to bring them to the regional hub, which is deep in an industrial zone, for absurd reasons.
The parcel to France is going, and I ordered a DHL pick-up. I think I heard the DHL man idle his truck for 5 minutes, then he left and waved at me. He was probably the pick-up guy.
So. In order to ship a domestic parcel, I will use DHL but without an account, or I will use PostNL.
And why cannot I leave a domestic parcel at a pickup point? Because the service is Europlus (not that I had a choice), and because the parcel cannot be returned there. The French parcel can. And there's a big DHL pick-up service. Of course it could be returned there, just like the european parcels could.
Absolute waste of time, and the human CS did not answer questions clearly, took 15 minutes to copy paste a template answer, sent 3 times. It eventually hung up on me.

If there is lower than one star that would be yhe rating I would give DHL/ecommerce. 2 delivery attempt first one excuse was cannot get access to my property took a picture of my property, it was the wrong house. 2nd attempt they still cant access my property the said they attempted delivery. We got cctv all around our property no delivery was attempted. Called customer service the woman I was talking to today was making out that the problem is us because theres no access to my property. So I told her we managed to bring in a big tv washing machine dryer a big American style fridge freezer into our property with out any issue. They were just delivering a single bunk bed which comes in a flat pack. I am so annoyed. I even told the woman from DHL that if the drivers issue is that they cant frind a place to park, why dont they just come off from their van come to our house and talk to us about the issue. And I'll be happy to point out to them the parking space at the back of my property. My wife had to cancel some of her appointments because of this. DHL is the worst lying delivery service you will ever encounter. I am gonna start to research companies who uses DHL and start avoiding them like plagues. Disgusting customer service.

DHL has so far stolen two of my packages. One was delivered opened with the contents missing and another one was never delivered and DHL claims they have my signature. This is not possible because I was not in the country and had requested a different delivery date. Customer service does not consider this DHL's responsibility and refuses to answer any further questions. If possible, opt for another courrier or avoid online vendors who only use DHL.

Took the day off work just to receive my package. Driver left a not at home card while I was home. He never rang my doorbell or knocked. Nothing! DHL surely one of the worst delivery companies

DO NOT ship with them. package stolen by delivery guy. never got delivered. no matter who you talk to, seller, dhl, everyone is just pointing the finger at each other, no one taking responsibility or helping. SCAM, FRAUD, THEFT. dhl keeps telling me that i have to contact seller. i cant open a case with dhl myself. seller just keeps saying that dhl says delivered and refused to open theft case. DO NOT TRUST

I made it very friendly and simple, asked for just reshipment or refund, i would have just placed another order. they just keep sending me the same message that its 'delivered to mailbox'. IT IS NOT. i checked everywhere, asked neighbours, checked mailbox 100 times. NO ONE IS TRYING TO SOLVE IT. also there is no one to talk to just useless 'ai' chat and untrained people copying the same text that the ai chat sends.

Liars

They say that my parcel was "accepted at the delivery address by Tim" when Tim (me) was 30 miles away.

Absolutely unacceptable. I’ve been waiting FOUR WEEKS for my package and DHL has been completely useless in communicating anything meaningful. No delivery date, no updates, no accountability.

Customer service gives the same copy-paste answers while clearly having no idea where the package actually is. At this point it’s obvious the shipment is lost, and instead of admitting it, DHL is just buying time.

This is hands-down one of the worst delivery experiences I’ve had. Zero transparency, zero ownership, zero trust. Avoid if you value your time or your packages.

Always problems with the packages
Lying they tried home when you are home after just redirect it to pick-up point, you ask for delivery next day they say they couldn't and send you to onther pick-up point.

terrible, would not reccomend, no help line either

DHL confirmed this morning that they had delivered a parcel from BOL through my letterbox.
This was not true, as nothing had been dropped on the doormat.
Hours later I contacted DHL via chatbot (case number 39713978) and they suggested to check with the neighbours.
This evening I did and they had received the parcel in their letterbox.
How stupid is this driver, because I think the parcel was too big for my letterbox, so let's shove it in next door slightly larger box.
Why not ring the doorbel and deliver the parcel by hand. Obviously this company doe not care at all about their customers. A total disgrace!!!

I have never known such an un-professional company as this. All possible lines of contact were invalid, they offer phone support? No an automated service with limited help. Email, No the link is broken/doesn't load error 404. Chat: No that doesn't work either. I have been awaiting a delivery from Dell since December and they offered little support to change delivery company as these c**kwombles text you an hours time slot for delivery, but then the brain dead driver tries to deliver two hours earlier. This has happened FOUR times now?? No way of complaining or changing day/time??? AVOID this scam company. Darlington Branch are thick AF

DHL has never delivered a parcel on time, the couriers simply don’t want to work!! Terrible service!!

They pretend the carrier missed me, but I was at home, precisely waiting for him... Lying is bad.

Worst company, they never deliver the parcels without any excuse

The worst package delivery option. Template reply staff on customer service.

This is one of the worst companies i've ever had displeasure of having to deal with. I ordered a product which was being delivered by dhl e commerce.

I rang Customer support Ireland as no tracking information was updating and the delivery was now later than advertised by the sellers

Dhl would not start the delivery time until the item had gone through customs come out of customs gone into their sorting area. Then out with their sorting area and only then start a journey overland which could take eight days

So obviously they are bulk filling containers then shipping them over land and taking whatever time they want.

I rang Dhl ireland to look for an update

I was basically told , well , vendors choose a cheaper service because it takes as long as it takes and if they want a better service vendors selling you your products should buy a dearer service

Once the items begin shipping , there is no update for 5-8 working days obviously the containers are shipping over land

Dhl customer service has become brutal

So ask anyone selling you goods to use a different service if you want the goods quick