DHL eCommerce Nederland Reviews 

Unreliable and late delivery, most of the time deliver to pick up point directly, instead of taking to the correct address, or leave the package unattended.

Dropped a parcel at one of their official DHL collection points in London. One week later it still hasn't been even collected from the store. No way to contact anyone to find out what's going on. Truly shocking

Delivery of two parcels to my name from same webshop. One delivered at locker nearby as requested. The other one in a locker 3km away... Why not put both in the same locker? Delivery address is the same, webshop is the same and it easily fits in one locker.

The worst delivery agent in Netherlands!!!!!

This happens almost every delivery that they are the delivery agents compared to other they have at least a 200% greater chance of delay or not deliverying at all!!!

They chose to delay my order for 3 days now.... today they arrive at my door i was outside by accident and then the guy searches and leaves as he didnt have the parcel with him rediculious!!!

Supplier please stop making use of DHL

I was notified of the delivery, but it never happened.

They never ring the doorbells. They just throw the paper that customer was not home. Useless service, will never send anything again that’s being delivered via DHL Parcel/ e-commerce.
Why do I order if I always have to walk through half of the city to pick up my order

I have a TV to be returned to CELLO after purchasing via Tesco.

They arranged collection with you for 11th December 2025. I waited in ALL DAY.

Collection due 11/11/2025

I have waited in EVERY DAY. Expecting this item to be collected.

Ringing to check tracking to be told, collection WILL BE TODAY

Only for no-one to turn up each day.

I need to return this item ASAP

Still not collected. In fact the driver stated the collection was refused. No-one had attempted to visit the house. We, like many others have a camera doorbell so no excuses.

Each day since then I have been assured collection would be that day.

7 entire days I have waited in, despite the need for me to have been other places I have has to defer them in the vain belief that today would be the day.

I can't get my refund until you collect. This is beyond the joke. In fact for continued contacting of yourselves and the TV company, the fact its nearly 20th December and still no sign of collection I believe compensation is due to me. My time is valuable too. Moreso at this time of year.

The law infact states, as follows
Emotional Distress Compensation.
Compensation for distress and inconvenience recognizes non-financial harm from service failures, with amounts varying from small sums (e.g., £100-£250 for minor issues) to larger payouts (thousands) for severe disruption, impact on quality of life, or prolonged suffering, often decided by ombudsmen or courts based on severity, impact on daily life, and how the problem was handled, requiring evidence of the effect.
Typical Compensation Ranges
Modest/Minor: Up to £250-£500 for some upset or minor inconvenience (e.g., a missed appointment, slow response).
Significant/Considerable: £250 to £1,500+ for prolonged disruption, considerable worry, or serious short-term impact (e.g., weeks/months of issues).
Substantial/Severe: £1,500 to £5,000+ for major, lasting impacts, significant upset, or affecting ability to live normally, with potential for higher awards in severe, prolonged cases.

So with this in mind can I ask WHEN will someone be collecting this parcel?

How much compensation are you going to be awarding or do I have to take it to the ombudsman?

I didn't receive a code for the package. The package is already in the machine and I can't pick it up.

One of the most useless delivery companies to encounter. First of all, the amazing driver decides it’s a good idea to put my package in a locker 6KM away from my house while there are lockers for DHL literally next to my house. Secondly, the only thing I received about this order is the SMS that I can pick it up. No Email, no QR code, nothing that will help me open that locker. However, I still received SMS that I need to pick it up🤡 from the first day I was messaging their useless chat bot to send me my code cause I can not open it. When I arrived at the destination, I tried to type my track number and sadly It didn’t work. I tried to call this terrible company chat support. But guess what? Of course, they do not offer it. Had a live chat with a person in WhatsApp who instead to help me, sends me useless links that I visited before that only have chat bots and do not help at all. Terrible experience, i hope to never receive any package ever from you.

I could not find any contact information or phone number, only chat bots. They marked my parcel as delivered, but I never received it. I opened a request, yet they insisted it was delivered without providing any proof or details about where it was left.

Even when the shipment is handled through another platform, such as Vinted, there is no real support. In the end, you lose your money and never receive the package.

The most crappy delivery company ever. Says the packet is delivered. No evidence, no way to reach out, no contact support, nothing.. And the the best thing is that when you open a request to find out what happens with the package through other platforms like Vinted you get a response that the proper process was followed and it gets closed. I feel like dealing with a bunch of scammers..

Worstest delivery company in the world, with zero experience drivers

It says my order has been delivered...I've been wondering where to look for it for the third day now!

TOTALLY DIABOLICAL COMPANY. DONT USE!!!

Arranged for two parcels to be collected and the driver said I refused collection. I was in and waited up until 1am as the messages changed on timings . Next day I contacted DHL who told me to take to a local shop which I duly did and they said they don’t accept DHL. So I found another outlet.

Left them there with my number just in case of an issue. Thinking all ok, then a week later buyer starts getting ratty as not received parcel.

Went to shop only to find that the company haven’t collected from there for two weeks and our parcels are sitting there with 120 other parcels.

DHL YOU SHOULD BE ASHAMED. YOU ARE LIARS, LAZY AND HAVE COST US MONEY AND NOW BAD FEEDBACK DUE TO YOUR UTTER INCOMPETENCE

They delivered my package to 60km away and they don't take responsibility. They have the worst customer experience. They keep leaving chat, I can not reach anyone to understand and solve the issue.

Absolute bottom of the barrel company. Dishonest and straight up criminals working. Fake "delivered" and "we missed you" messages, packages delayed for days and days, packages opened and contents stolen and all you're left with is a chatbot that tells you to tell the sender and closes the chat on you.

Once again, a number of items were supposed to be delivered today, but we just received a message saying, “Sorry we missed you.”
We were home.
DHL e-commerce doesn’t bother to complete its tasks.
Bol.com, please use another delivery company.

1 star is giving them too much credit. Promised multiple days that they would deliver my much needed package. every day i see them drive by and then tell me that i wasnt home. I even told them they could deliver my package next to my front door as i am home anyway. You guessed it... still havent got my package. Going to send it back. Never ever doing bussiness with a company that ships with this POS delivery company.

Waited at home 2 days to get a parcel delivered from Dordrecht to Rotterdam. It ended up in a service point even though I wanted it at my home address. I wouldn't trust DHL with a pair of old socks which I want to throw away, let alone a parcel I expect. Joke of a company. You guys should be ashamed of yourselves.

Dit is geschreven op dinsdag 2 december, geen nieuwe planning bekend. Spreekt voor zich.

maandag
1 december 2025
ma 11:02
The shipment was delayed.
ma 05:36
Delivery planned in the route of the courier.
ma 03:14
Delivery planned in the route of the courier.
zondag
30 november 2025
zo 16:36
Delivery planned in the route of the courier.
zo 12:18
The shipment was delayed.
zo 09:59
The shipment has arrived at the delivery centre.
zo 03:04
Delivery planned in the route of the courier.
zaterdag
29 november 2025
za 20:08
Delivery planned in the route of the courier.
za 20:00
The shipment has been sorted.
vrijdag
28 november 2025
vr 18:14
Shipment announced.
vr 18:07
Shipment created.