PostNL Reviews 

PostNL has large difficulties to deliver on the promised day today the courier never showed up and track and trace tells me that my parcel is still going to be delivered today this happened on multiple occasions de last delivery took three weeks to arrive here that was really Horrible PostNL had sent me13 appointments and 13e mails telling me sorry we could not make it after three mails that start this way it became unbelievable(the word sorry lost it’s meaning after so many failed deliveries! and customer service is also very bad t you can try to communicate your complaint to a Chatbot that does not not understand what the problem is

Please don't make this mistake, i made a mistake of sending a parcel to India using this service, now when i ask information about this, they are shouting at me

I’ve been an unwitting victim of this “courier,” since I didn’t choose them myself — they were appointed by an American shipping partner.

There’s been no tracking at all; I was only notified that the package had arrived at their hub — and then complete radio silence for over two weeks.

Customer service is unreachable: the only way to contact them is through a website that requires a Dutch address.

At this point, the real mystery isn’t where my package is…
It’s how this company hasn’t gone out of business.

I’m extremely disappointed with PostNL’s service. A delivery that was marked as “delivered” never arrived at my address. I checked my security cameras—nobody even came to the door. When I contacted PostNL support, they refused to take responsibility and just redirected me to the sender, offering no real help or investigation.

This isn’t the first time something like this has happened—packages are frequently late, damaged, or marked as delivered when they clearly aren’t. It’s incredibly frustrating to deal with a company that lacks both accountability and basic customer service.

If I could give zero stars, I would.

Post. nl has once again left my package at pickup point without giving a good reason why it's not delivered to my home.
The pickup point is too far away and therefore i prefer to cancel my order again.

Post. nl offers very bad service!!!

They work absolutely unprofessionally,I paid 8 euros for delivery,the package was received on Friday and delivery was scheduled for Saturday,on Saturday they sent notifications that they did not have time to sort today and delivery was postponed to Monday,today is Monday and I receive notifications again that the package has not yet been sorted and delivery is postponed,terrible service for your money.

What is PostNL doing? Holding up parcels from China? Every time I get a message saying it's coming, between that time and that time, and then later I get another so-called update? The last parcel has already been changed five times!. I don't want to say anything about the delivery guys, because they've improved a lot over the last year. Before that, I was threatened several times because I didn't want to accept parcels from other people. I have a good reason for this: I live in a small place, have a narrow hallway and am disabled. If my hallway is full of postal items, I can't get in or out. What's more, I then have to deliver the parcels because no one comes to collect them (experience). But it's easy, because a disabled person is always at home.

Thief delivery and thief bosses. Liars, thieves

My parcel disappeared on the 12 of March, the tracking have no updates for a month.

Items not delivered. App showing they are. No option to submit a complaint. Emails from company are sent from a no reply address

I ordered some items from a webstore. They offered next day delivery, a very important detail. The delivery was scheduled in between 14:00-17:00. The delivery guy decided at 12:10 to deliver all the products in the area to a delivery point which closes at 12:30, 20 minutes after!!! The particular store remains closed for the whole weekend in effect making the delivery day Monday - 2days after!!! What is the point? Keep the packages for the weekend... Send them on Monday instead!! Now I have to decide if I should find a local store to have them on time and return the "received" ones to the webstore which worked hard to have them next day!
This is a recurring pattern for PostNL

This company is shocking. Any time I try and get something sent to Ireland the tracking is stuck in "Delivery time is being calculated". The second time the company Zerowater EU is trying to send me a package and they have kept it in the same status again. No feedback when asked where the package is. This is possibly not just the worst postal service, if you can call it that, but the worst company I have ever dealt with. Absolutely Shocking and amateur! Can't add a minus star.

Package sent to goes-know-where location instead of correct address, even though correct address was available 24x7. They didn't even attempt a delivery and just marked 'nobody home' 🤡

The worst shipping service across Europe together with Eurodis!
After 2 weeks I still waiting a parcel that is usually delivered in 5 days

absolute worst for international services....taking over 3 working weeks from Spain compared to 4 days for UK Royal Mail. Advise not to use merchants who use them for north american deliveries. boycott

Terrible Experience with PostNL!

This week, my packages didn’t arrive again—this isn’t the first time I’ve had this issue. I tried contacting PostNL via chat, and after repeatedly being told that 13 people were ahead of me, the chat suddenly disconnected after 30 minutes of waiting. Then, I called their customer service, only to be put on hold for a long time. After waiting forever, my call was never answered and was simply disconnected.

Honestly, this has been one of the worst postal experiences I’ve ever had. Absolutely unreliable and frustrating!

Terrible service from them. They need to review their hiring workers. They always ring people bell and then slip letter that we have to pick up our package at a point even when we are home. They do not wait at all to deliver the package. I have to constantly file a complaint because of this. It would have been best that package remains in the lounge area of my building instead of being posted elsewhere. I paid to get the service so I need to get the service. Consider your hiring process of drivers. This is truly getting out of hand.

Completely incompetent.

Tracking indicates no update for 3 days, then they try to deliver when I am not home. I go to the website knowing I would not be home the next day either, so I tried to rescheduled the next delivery attempt.
No option to reschedule anything. Called the support line, and after they hang up on me a couple of time, the 3rd agent says again they cant do anything, please contact the sender, and the usual bullcrap.

The next day they try to deliver while I am still not home. I called again, another 2 hours wasted on the phone with stupid agents who claim the item is going back to the sender, 'we cannot do anything', bla bla bla, even so I point out the sender address in the tracking details has the wrong country attached to it. The 3rd agent now hangs up on me.

As a result, I accept the loss of 40 euros but still hope to get this refunded by the seller if he ever receives it back, and I go to another reseller site to order the same item again, hoping the post.nl would not be involved in the delivery. Another 40 euros gamble.

Right after placing this new order, I receive a text from my neighbor - they received the package. Yes the very package post.nl claims it is going back to the seller in Germany. The same package that was showing the wrong country in the return address, the one for which 3 agents did hang up on me on the support line because they were so sure I was wrong and the product was going back to the sender.

Now what s up with this new order I placed for nothing as a result? Will the incompetent at the post.nl circus will compensate for that? I think not, I think they are way too stupid to even realize there is a problem. And they don't care anyway, if you try to explain this to them on the phone, they will cut you a few times to disagree and just hang up if you persists. Then you can call back and wait 20 minutes in the queue to speak to the next incompetent agent.

What a disgrace this company is. I hope DHL or DPD and more absorb the market and reduce post.nl to bankruptcy. With such service quality, it is a question of time.

Delivery is 'handled' with the Tracking ID: 3SEUR06799089

A company of thieves.
I had my package stolen twice already.
Enough said.