PhotoPanda Reviews 

41
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Two days before Thanksgiving we sent a lifetime of photos to photo panda . Our box of photos was lost. Contrary to the companies promise they were not insured . My wife and I are heart broken . Alth... See more

Company replied

Rated 5 out of 5 stars

PhotoPanda Made Preserving My Memories So Easy! I recently used PhotoPanda’s photo scanning service, and I’m so impressed with the results! 🖼️✨ I had boxes of old photos gathering dust, and... See more

Rated 5 out of 5 stars

AAA+ service!!! Extremely fast, reliable, efficient, I can't say enough good things about this company. Not only are they helping a good cause, they also work with their clients on individual basis. I... See more

Rated 5 out of 5 stars

wow....if you always feel customer service is dead these days...and no one cares about your business....you need to deal with these guys for a whole new outlook. "Above and beyond" does not even begi... See more

Company details

  1. Photo Restoration Service
  2. Cloud Storage Service

Written by the company

We are PhotoPanda, the experts at mail-in family photo scanning. We have digitized 100,000+ photos while protecting them in the Panda Cloud Vault.


Contact info

4.1

Great

TrustScore 4 out of 5

41 reviews

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4.1

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(41)

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Rated 1 out of 5 stars

They lost a lifetime of photos

Two days before Thanksgiving we sent a lifetime of photos to photo panda . Our box of photos was lost. Contrary to the companies promise they were not insured . My wife and I are heart broken . Although they have been sympathetic we have been leading the charge to have this box recovered. They told us this has happened about 1 percent of the time.
These people should not be entrusted with your precious photos.

November 25, 2024
Unprompted review
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Reply from PhotoPanda

Dear Richard,

We are deeply sorry to hear about the distress this situation has caused. At PhotoPanda, we truly understand how precious your photos are, and we regret that this experience has not met our high standard of care.

The good news is that your photos are not lost. We have the internal ID for your package, showing exactly where in the facility its held, and have been working closely with USPS to retrieve it. They've told us repeatedly it's just a matter of time and your photos will be returned soon. Their operations are especially strained during the holidays, but please know we are doing everything we can to expedite the process.

This is the first time a package hold has happened in our years of service. We make it clear that orders/shipping labels expire after 1 year. Your box was purchased in 2023. Now in 2025, since it was mailed without renewing the shipping labels, it's incredibly unfortunate that the USPS started this advanced hold process--during the busiest time of the year no less.

Please rest assured that even though your order has been fully refunded, we believe photos are priceless and won’t stop until they are safely returned. We greatly appreciate your patience and trust in us during this challenging situation, and we’re here to support you every step of the way.

Best Regards,
The PhotoPanda Team

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Rated 5 out of 5 stars

PhotoPanda Made Preserving My Memories…

PhotoPanda Made Preserving My Memories So Easy!

I recently used PhotoPanda’s photo scanning service, and I’m so impressed with the results! 🖼️✨

I had boxes of old photos gathering dust, and I wanted to preserve them before they faded away. PhotoPanda made the entire process super easy – from the convenient mail-in service to the high-quality scans they provided. The colors and details came out so vibrant, and I was amazed at how quickly they processed everything.

What I love most is that now I can access all my memories digitally, which makes sharing with family and friends so much easier. Plus, their customer service was excellent and made sure I was satisfied with the results.

If you have old photos you want to preserve, I highly recommend giving PhotoPanda a try. They truly make the process seamless and stress-free!

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

excellent service & pricing

wow....if you always feel customer service is dead these days...and no one cares about your business....you need to deal with these guys for a whole new outlook. "Above and beyond" does not even begin to describe who they are and how they handle their customers. they respond quickly and they are 100% focused on make the customer 110% happy and they did that with me. Not only were their prices better than their competitors, their servcie will blow you away.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

I love PandaPhoto!

I had a great experience with PhotoPanda. It was quick and very easy. All I had to do was organize my photos by size and then cram as many as I could into the box (free postage) they sent me. The photos were returned quickly with a lovely wooden box with lovely wooden USB memory stick.

June 19, 2023
Unprompted review
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Rated 5 out of 5 stars

PhotoPanda met all my expectations of a…

PhotoPanda met all my expectations of a great photo scanning service for a reasonable price. The whole process was smooth from beginning to end. I appreciated the simple purchase process of being sent a box to put my photos in without having to worry about counting out how many photos would be scanned. The scanning process itself was quick and professional with both an online cloud album and USB drive to access all of my digital scans. I would definitely recommend PhotoPanda and plan to scan more photos.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

First and most important, I was very happy with the scans. I sent a cache of old photos, mostly from the 50's and 60's. They did a great job with the original scans and the enhanced images. In addition, they kept me informed at every step of the way. Looking forward to putting together my family photobook.

January 27, 2023
Unprompted review
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Rated 5 out of 5 stars

Everything was beyond my expectations

Everything was beyond my expectations - loved having the groups of photos just as I had requested and many of the scanned photos were better/clearer than the paper ones!
I didn't realize (hadn't read - and that is on me) that the backs of all the photos would be scanned or I would have written notes.
Over all - excellent results!

December 4, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service & quality scanning

This is the first time I used PhotoPanda. It's been a very positive experience. The steps are very straight forward, once you select the amount of the pics you want to scan, they will mail you the box and you put all the pics into it. They are very responsive and helpful if you have any question. The quality of the scanned photos is excellent. I am so happy now I have all of my historical paper photos in the digital format in my computer and also in PhotoPanda's achieve. Thank you for providing an excellent service, PhotoPanda!

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

Fast, cheap and easy

Fast, reasonably price, and super easy. Great experience. Register online, you get an envelope/box by mail, stick your photos inside, pit in the mail. Results available online. Originals returned.

November 1, 2022
Unprompted review
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Rated 5 out of 5 stars

HIGH QUALITY scans

HIGH QUALITY scans. PhotoPanda sent two scans of every photo--I was delighted with the "enhanced" scans. Also: PhotoPanda scanned the backside of any photo with something on the back. Really valuable for my photos -- all of them old, some with dates on the back, some with notations in my mother's handwriting. I am just very HAPPY with my scans.

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Smooth and simple process

Smooth and simple process. I even moved while the photos were getting scanned and it was easy to change the return address for my originals. Only thing I would say is that occasionally both the front and back of a photo was scanned which makes viewing a slower process.

October 11, 2022
Unprompted review

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