With the exception of how long it took to have the laptop inspected and receive trade-in credit, the experience was satisfactory. It should definitely not take nearly 30 days to process this. After... See more
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Review summary
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I sent 2 laptops to Phobio, both in perfect condition. The process went very well for one of the two laptops. I got the Costco Shop card at the promised amount. However, the other laptop had the br... See more
Company replied
The trade in process was simple and easy. I appreciated knowing that my trade was received and what the next steps were. My biggest problem was the payment. I printed off the email for the payment but... See more
The process was generally good. However, one of my MacBook laptops was not inspected properly and I was told that the screen has defects. But it did not. It just wasn't cleaned by me before sending it... See more
Company details
- #2 of 5 best companies in Technical Service
Written by the company
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled. Having trouble with your trade-in? We are here to help. Reach out to us at phobiosupport@phobio.com and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Contact info
1201 Peachtree St NE, 30361, Atlanta, United States
- 1-855-PHOBIO-8
- info@phobio.com
- phobio.com
4.2
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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We never received the money
We never received the money. The previous email said the shop card would be loaded within 3-5 business days. But it has been more than a week and we still don’t see the payment. Now we got this email for review, meaning the payment processing had been completed. But where is our payment?????!!!!
August 27, 2026
Easy process
August 25, 2026
I thought the entire process was really…
I thought the entire process was really straightforward.
August 27, 2026
Easy Process
The ease of the process and communication with Phobio made the experience exceptional.
August 25, 2026
The process was easy with a quick…
The process was easy with a quick turnaround. The price was a little lower than expected.
August 25, 2026
It was relatively easy and the response…
It was relatively easy and the response after I mailed the device was quick.
August 27, 2026
Very easy process!
August 27, 2026
It was simple to do and it felt nice…
It was simple to do and it felt nice gaining some cash rather than just recycling it somewhere.
August 27, 2026
The process is simply and the time…
The process is simply and the time frame with the gift card with time line is efficient.
August 27, 2026
Very easy
Very easy. Phobio guides you through the process. Just need to be diligent about checking your junk mail folder...a lot of their e-mails end up there.
Definitely would use them again.
August 27, 2026
Quick and simple
The online searching for the items were easy. The mailing instructions were clear. The notification and processing kept me informed. And the Costco Card was simple to use.
August 27, 2026
They made it easy too due just follow…
They made it easy too due just follow their instructions and the process was easy and it didn’t take long for the trade in and Costco card sent.
August 27, 2026
Great the filing
Great the filing, shipping, and waiting for the email was smooth. Thank you
August 27, 2026
Good Process
Process was as expected. Smooth & Easy.
Would have expected more for my iPhone.
August 27, 2026
Been over a week after you said my…
Been over a week after you said my phone was good for the promised amount of 96 dollars still nothing. Mail moves faster than this not impressed
August 22, 2026
Reply from Phobio
Hello Kevin,
Thank you for reaching out and sharing your experience. We’re sorry for the frustration surrounding your payment. According to our records, your payment was sent on 8/22/2026. A member of our Support team will be in touch to assist you with your payment.
Best regards,
Phobio Support
Better offer than the carrier!
Everything was super easy and straightforward. Shipping my device back was simple and I received the payout for my device quickly. Phobio communicated each step and waiting period and I felt well informed. Thank you!
August 25, 2026
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