Pdfsupport Reviews 

63
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were let down by their experience overall. Many customers reported signing up for a single, low-cost service, only to find themselves enrolled in a monthly subscription with significantly higher recurring charges that they did not intend to sign up for. People found the website confusing and unclear, making it difficult to understand the terms or avoid these unexpected ongoing payments. Consequently, many customers took steps to prevent further unexpected charges. Reviewers frequently mentioned banks flagging these payments, leading to charges being declined or reversed, and attempts to cancel subscriptions were often unsuccessful.

What people talk about most

Payment

Customers consistently note negative experiences with payment, frequently reporting unauthorized charges and... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over unexpected and... See more

Subscription

Consumers express significant dissatisfaction with subscriptions, often reporting unexpected charges for... See more

Website

Customers had negative experiences with the website, with many strongly advising others not to use it, citing... See more

Cancellation

Users describe negative interactions with cancellation, with many reporting difficulties in canceling... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Like all the other reviews we signed up for a single payment for a PDF transfer and ended up with funds being taken from our Amex account on a monthly basis. We have now cancelled on line - a process... See more

Rated 1 out of 5 stars

Scam.. I used a one off transaction then cancelled immediately they obviously didn't cancel the subscription despite it showing I had. then have taken £46 and it was set up to go monthly! If I hadn't... See more

Rated 1 out of 5 stars

I had a PDF translated into WORD for 1,5 € in sepbember, and suddenly in december and january they charged me 50€ ! No invoice, no email, their website cannot be found anymore. Cancelled my debit card... See more

Rated 1 out of 5 stars

I had a PDF translated into WORD for 1,5 € in sepbember, and suddenly in december and january they charged me 50€ ! No invoice, no email, their website cannot be found anymore. Cancelled my debit card... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

63 reviews

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1.3

All reviews

(63)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

It’s a scam

It’s a scam! They also trade under Files Editor. As others have said, they steal your card details and fraudulently charged. When I disputed it with my bank, they told my bank it was for a subscription I hadn’t cancelled! Luckily, I called Amex and they sorted it for me and blocked the scammers.

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers.I paid1.5$ to use their tools…

Scammers.I paid1.5$ to use their tools which were not so good btw, four months later they charged me 239$. No warning to cancel my subscription or that thy will charge me. Plain and simple theft.
Do not use their services because files-editor are nothing but scammers..When I started complaining they decided to give me lifetime membership..thank you but, no, thank you..The only thing I want from them is a refund.
I got my refund 2 days ago.. Still don't trust them..I think I was the person they took the most from 238$..
Files-editor.com pdf-support.com don't trust them..
Do not use their website..They didn't give me the refund because they wanted to but because Mastercard forced them since they took a large sum of money without verification. I was lucky, but still..don't trust them!

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! I was suddenly charged for a four-month subscription I never asked for, simply because I used and paid for the service once.

Here's the reply to my refund request: “The renewal charge occurred because your account wasn't cancelled within the trial period. Consequently, your subscription automatically transitioned to our full membership plan. Please note that, as per our policy, we do not offer refunds for renewal charges.”

A typical scammer approach.

Also, nice scam move changing the name from pdfsupport.com to files-editor.com.

July 3, 2026
Unprompted review
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Rated 1 out of 5 stars

I was terribly horrified to see after…

I was terribly horrified to see after having a pdf transferred to a word doc a huge charge $84.00 from pdf customer.com Miami. Gosh I don’t even recall that it was from Miami and that’s way on the other side of the world.

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

They are scammers!

I want to test their software. The trial is cheap. Surprisingly, they take this small money in two parts. They steal all the details of your credit card and I think 3 days later they start to take monthly fees. The deletion of that is impossible/hard. They are scammers.

June 15, 2026
Unprompted review
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Rated 1 out of 5 stars

it's the same story

it's the same story: these people have a business model of stealing your money by leading you to believe that you're paying for a single service. then you're hit with a $50 charge. absolute scammers and crooks.

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

scam

scam! i got a 3 days subscription for very cheap and there wasn’t any information about the other charges after trial

May 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Wish I could rate it lower

Wish I could rate it lower

Got signed up for a Monthly service I didn’t request, and it feels like Adobe is deliberately opaque on how to stop the unrequested service and reverse the charges.

Worse, I finally was able to reverse the charges from Dec, and just saw they were reinstated on my April bill.

This is absolute bs. See all the complaints on line. I see a class action suit in Adobes future

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL with these people, they will trick you!

Like all the other reviews we signed up for a single payment for a PDF transfer and ended up with funds being taken from our Amex account on a monthly basis. We have now cancelled on line - a process that is made difficult by PDFSupport by asking multiple questions in different formats to try to trick you into making on going payments! BEWARE of their tricks!!

November 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam

Scam. Paid 1 dollar to alter a pdf then they charged my card 49 dollars days later.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Filthy scammers

Filthy scammers! bought one translation for 0,75, got a "subscription" for 49,95€/month! Without even realizing it! Mastercard slept, the Bank (Credit Agricole) slept, I paid 3-4 times before realizing the scam.
Also Google: is the hefty money pdfsupport.com is paying Google to put their link on top of search results a good reason to be accomplices of this scam?

March 7, 2026
Unprompted review

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