Pdfcustomer Reviews 

46
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were let down by their experience overall. Customers frequently mention receiving unexpected large charges and hidden recurring fees appearing on their bank accounts shortly after paying a small initial amount for simple document editing services. People expressed deep frustration with unauthorized transactions processed without their clear consent. However, some people mentioned that trying to cancel ongoing agreements or seeking prompt financial refunds from customer support was extremely difficult, leaving many feeling very dissatisfied. Consumers also noted unclear website interfaces and poorly designed buttons that make it very hard to recognize recurring fees or avoid unwanted monthly subscription plans.

What people talk about most

Payment

Clients share negative opinions on payment, reporting widespread frustration over unexpected and unauthorized... See more

Subscription

Reviewers express deep frustration and dissatisfaction with subscription charges they did not expect.... See more

Price

Reviewers express strong dissatisfaction regarding unexpected charges and hidden subscription fees. Many... See more

Refund

Customers had negative experiences with refund and unexpected charges. Reviewers report that small initial... See more

Website

Customers consistently note negative experiences with the website, describing the overall encounter as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Fraud. Same experience people are referring to for the company previously known as pdfsupport. paid $1.5 for a 1 day subscription only to get charged $75 a few days later. No invoice. No email. No eas... See more

Rated 1 out of 5 stars

Would give them zero stars. Signed up for nothing but 2 day service with no authority to charge me for anything else yet they took money off my credit card without permission. Seems impossible to canc... See more

Rated 1 out of 5 stars

they are at Files editor but bill you under another name. I had everyone else's experience. Agreed on downloading one document for 1,45, was billed almost 50e 3 days later and was refunded that origin... See more

Rated 1 out of 5 stars

They steal your money and then send you an auto response when you complain. It says something about how you’ve disputed with your bank, I have not, but it tells me that they are in the business of rip... See more


Company details


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1.3

Bad

TrustScore 1.5 out of 5

46 reviews

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1.3

All reviews

(46)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

TERRIBLE billing.

TERRIBLE billing.

Same as everyone. Hidden fees.
50 EUR PER MONTH FOR NOTHING.

Once I understood why my bank account was drying for no reason I tried to cancel as quickly as I could.

Bad customer experience.

August 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Do not trust this website

Do not trust this website! I used their service for what was advertised as a simple 1-dollar trial. However, without my explicit consent, they used my payment details to enroll me in a hidden, high-cost subscription. To make matters worse, they processed the unauthorized fee as a 3-installment payment plan on my credit card.When I contacted my financial institution, they informed me that since the original installment plan was already approved, the future monthly charges could not be stopped. I was forced to cancel my credit card completely, pay for a replacement card, and accept the financial loss of the remaining installments just to prevent them from stealing more money from me.This website uses deceptive billing practices and dark patterns to trap users into unwanted recurring payments. Avoid putting your card details here at all costs. It is a complete scam!

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

Super Scammy

Don't remember ever using the site and they tried to charge my debit card for $249. Super scammy. Luckily there was no money in my account and my overdraft protection is turned off. Disgusting.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

FRAUDE!!!

idem as writer below!:
PDFCustomer.com charged my card without clear authorization or proper notice. I did not knowingly agree to this payment, and I am requesting a full refund immediately.
This billing practice is misleading and unacceptable. The company should cancel any subscription or recurring charge linked to my card and refund the full amount.
I expect this issue to be resolved quickly.

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD. AVOID AT ALL COSTS OR LOSE HUNDREDS.

FRAUD. Got my credit card details via a small transaction, months later charged me $330 more for nothing. Bank automatically identified and blocked transaction (so bad is their reputation) but I now have to get a new credit card and re-establish all payments attached to the card. Straight out theft.

July 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Hidden subscription, SCAM!!!!!!!

Hidden subscription, charged my credit card monthly for two months, stole NZ$170 from my bank account, what even worse is that I have never exposed any of my credit card details to them while they can access my credit card account!!!!! SCAM!!!SCAM!!!!!SCAM!!!!!!!

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

PDFCustomer.com charged my card without…

PDFCustomer.com charged my card without clear authorization or proper notice. I did not knowingly agree to this payment, and I am requesting a full refund immediately.

This billing practice is misleading and unacceptable. The company should cancel any subscription or recurring charge linked to my card and refund the full amount.

I expect this issue to be resolved quickly.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Scam!!!

Scam!!!! Hidden subscription, taken €250 from my bank account after one time payment for one document!! Burn in hell!!!

June 25, 2026
Unprompted review
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Rated 1 out of 5 stars

I have agree one time service for under…

I have agree one time service for under 5 AUD than they begin to auto charge over 70 AUD monthly. I even cancelled my bank card but they are still able to charge me.such an organised fraud. Awful and disgusting. Billing under another name and cannot find the actual name to reach the website to cancel the agreement that I have NEVER MADE. And it says pdf-customer.com Miami in the billing as company name.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Complete Fraud

Complete Fraud : for short period they asked for 1.45 € which i paid and later they refunded 1.45 € and charged 49.95 € without my concent.
Do not use this website.

May 7, 2026
Unprompted review
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Rated 1 out of 5 stars

If I can give negative stars I would

If I can give negative stars I would. I did not agree to any subscription or registered to any service from pdfcustomer. I was charged 2750 Philippine pesos without my knowledge. This is a SCAM and a TRAP.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

These people are fraudsters

These people are fraudsters. Do not use them. They offer a PDF editing service for $1 for a week without subscription. I agreed to this and paid. They then charged me £46.45. They said this is because I took a free trial which converted to a subscription although I took no free trial. When I tried to cancel the subscription they correctly said I had no subscription and therefore can't cancel it!! Do not touch with a barge pole. This business should be closed down.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Would give them zero stars- fraud

Would give them zero stars. Signed up for nothing but 2 day service with no authority to charge me for anything else yet they took money off my credit card without permission. Seems impossible to cancel or stop the ripoff so I reported them as fraud and my credit card company is going after the money. Stay well away.

May 8, 2026
Unprompted review
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Rated 1 out of 5 stars

They steal your money

They steal your money and then send you an auto response when you complain. It says something about how you’ve disputed with your bank, I have not, but it tells me that they are in the business of ripping people off so frequently that they need to include something about bank disputes in their outgoing responses. Clearly a bunch of crooks.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE

Selected one-time payment to merge 2 files, charged me 1 euro 45 cent (in separate payments of 70c and then 75c). Three days later attempted to take 49.95 euro from my card (which declined only due to a low balance). when I tried to cancel my subscription (which I never started in the first place), they tried to charge me again twice. Unsubscribing was also a complicated process. In the end I had to block them from my card and I will have to cancel my card.

April 18, 2026
Unprompted review

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