PcComponentes Reviews 

this company will not collect there faulty fans (13)
they have lied to paypal and as i would not pay to return them i have lost my paypal claim.
i have reported paypal ad this company to a multi border company.
i will not give up and till i get my money back from these cowboys.

Yet again this companys couriers CTT let you down, delivery they quoted was incorrect address, however the driver was told that address was 75 meters along the road verbally, however just disappeared into the sunset called the mobile he called from and just kept ignoring calls...keep to Amazon...!!

I ordered two air conditioners online in July for more than 700 euros, only received one of them. The second one is still missing. And they don't want to send a refund or deliver the second one. I have been requesting a refund for more than a month now. They keep saying I received it while I NEVER received anything! No one came to my door.
You are warned, if you don't want to get scammed, buy somewhere else!
I am not the only one, read the bad comments.
Also, if you are in this case, DO NOT SEND YOUR SIGNATURE because they will ask for it so they can make fake papers using it.

I purchased an item from this company that did not match its description. Although I had never needed to return anything to them before, I followed their return process exactly as instructed and delivered the package to one of their designated partner drop-off points.

A few days later, I received confirmation that the item had been received and was under review. Shortly afterwards, I was shocked to be told that the package had arrived empty, despite my taking every precaution to properly package and seal it.

I contacted customer service and was told an investigation would be opened, including checking security camera footage. Fair enough. However, about a week later, I received a generic email stating that my case was closed because the item had not been returned within 30 days of purchase. I questioned this, as the item had clearly been returned through their own system, but was simply told that the case was closed.

No benefit of the doubt. No meaningful investigation. No consideration for the customer. An appalling customer protection policy.

Imagine buying an expensive defective product—a console, smart TV, smartphone, etc.—and being treated this way if a partner drop-off point or contracted carrier failed to handle the return securely.

You have permanently lost a customer.

And this is not even the first time I have had a poor experience with this company. On a previous occasion, I urgently needed to purchase an item and spent the entire day in contact with one of their technicians. I only needed their approval to complete the purchase, but the employee simply decided to leave early for the weekend. I wasted an entire day completing their checklist, only to be forced to buy the item from another company.

Absolutely unacceptable. A disgrace.

Good prices and delivery. However, they sent me emails saying they couldn’t deliver but later delivered anyway. Those emails almost made me buy another fridge and washing machine. The delivery guys were also not great as they left a lot of the rubbish. However, the support did respond and resolve the problem. Overall their prices are good, but they seem disorganised. I would try them again.

I got everything that I ordered in good condition. They prepared my shipping very fast and got it to their shipping contractor within 12 hours. The delivery itself was delayed, but it seems like all last mile companies say they'll have it to you in a day, while they actually will have it delivered a few days later. I would buy from PcComponentes again!

Comprei um Monitor MSI MAG 275F E20 27" FullHD 200Hz Rapid IPS 0,5 ms HDR no dia 07/08/2026, cuja página indicava entrega em 1 dia útil. Escolhi comprar na PcComponentes justamente por causa desse prazo, pois precisava do produto com urgência.

Hoje, 11 dias depois, continuo sem receber o artigo. Ao entrar em contato pelo chat com IA, fui informado de que o produto está sem stock. Minha pergunta é: como podem vender um produto, indicar entrega em 1 dia útil e depois informar que não há stock?

Até agora, não recebi nenhum e-mail de aviso, atualização sobre o atraso, acompanhamento do pedido ou previsão de entrega. Absolutamente nenhuma comunicação por parte da empresa.

Não estou interessado em desculpas ou justificativas internas. Quero receber o produto que comprei e paguei, nas condições que me foram apresentadas no momento da compra.

É inadmissível prometer entrega em 1 dia útil, deixar o cliente esperando por 11 dias e nem sequer fornecer uma previsão concreta de quando o pedido será entregue.

______

I purchased a Monitor MSI MAG 275F E20 27" FullHD 200Hz Rapid IPS 0,5 ms HDR on 07/08/2026, and the product page stated delivery within 1 business day. I chose to buy from PcComponentes specifically because of that delivery timeframe, as I urgently needed the product.

Today, 11 days later, I still have not received the item. When I contacted the AI chat, I was informed that the product is out of stock. My question is: how can you sell a product, advertise delivery within 1 business day, and then later say that it is not in stock?

So far, I have not received any email notification, update about the delay, order tracking information, or estimated delivery date. Absolutely no communication from the company.

I am not interested in excuses or internal explanations. I want to receive the product I purchased and paid for under the conditions that were presented to me at the time of purchase.

It is unacceptable to promise delivery within 1 business day, leave a customer waiting for 11 days, and not even provide a clear estimate of when the order will be delivered.

Update: Even after their public Trustpilot response, nothing has changed.

After my previous review, PcComponentes publicly responded and asked me to contact their support mail with the relevant order and ticket numbers so that the case and the outstanding VAT refunds could supposedly be reviewed properly.

I did exactly that. I contacted them again, provided the requested information and also continued replying to the individual tickets.

Despite this, I am still receiving the same or almost identical copy-and-paste responses instead of an actual review of my case.

This affects, among others, tickets 22305621, 22294670, 22305709 and several further cases.

At this point, the situation is extremely frustrating. Publicly, PcComponentes states that they want to investigate the matter in detail. Privately, however, I continue to receive standardised responses that do not properly address the previous communication, the individual orders or the outstanding VAT refunds.

I have already explained multiple times that I had asked their support team beforehand whether the use of multiple accounts was permitted due to the ordering restrictions. I was told that this was acceptable. Despite this, I was later accused of fraudulent misuse of their system.

Even after raising this contradiction repeatedly, the same generic responses continue to be sent.

The VAT refund process itself is already extremely cumbersome because a separate ticket has to be opened for individual orders. Customers are effectively forced to create numerous separate requests, and then the resulting number of tickets and accounts is apparently treated as a problem.

A significant amount of money is still outstanding, which directly affects my business liquidity and financial planning.

What is most disappointing is that even after a public response promising to review the situation, there still appears to be no meaningful individual investigation.

Based on my experience so far, I still cannot recommend PcComponentes to business customers, particularly where VAT refunds, invoicing and reliable support are important.

Beware of these cheap money-grabbers.First of all, I want to point out that these crooks have 29% negative reviews on Trustpilot.Twenty-nine percent say that these are registered thieves and that they most likely have government backing—otherwise, there is no other way to explain why they are still operating.Now, regarding my situation: on the 29th, I bought a monitor for my son's birthday, factoring in their delivery time—I even ordered it well in advance to ensure the gift would arrive in time for the big day. But now my package has gone missing, and no one can tell me where it is. Their customer service—whether via the website, phone, or any other contact channel—behaves rudely and answers as if they have absolutely nothing to do with the matter and it isn't their fault.I strongly urge anyone living in France who has been harmed by this company to contact SignalConso and file a class-action complaint. I have already done so, and I strongly encourage you to do the same so that their right to sell within France can be revoked.And the worst part is that I found many stories similar to mine in the negative reviews, which means this company systematically does the same thing and steals money from people.I already know how this story will end: these people will string me along for a while, then cancel the order, and it will take months for the money to get back to me. I’ve found many stories just like mine—this is a scam to make money: they simply take people's cash, pretend to ship the goods, then make up stories about the items going missing, all while holding onto the money interest-free for a few months. I strongly urge everyone to stay away from these scumbags, and I also strongly urge anyone living in France to report this to the government agency SignalConso.
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I placed order 6022026223361 (white amazfit 3 watches) on July 21st for an item that was clearly marked as "in stock" on their website. It was meant to be a gift for my wife. The original confirmed delivery date was July 23rd.

That date passed, and the status changed to a "slight delay," promising delivery between July 26th and August 2nd. They never shipped it.

On August 3rd, after not receiving any automatic updates, I finally had to contact their WhatsApp support myself to find out what was going on. The agent, J. David, casually informed me that they never received the stock from their supplier and that the white color I ordered was unavailable. They held my money for almost two weeks, fully knowing they couldn't fulfill the order, and only offered a different color (grey or blue) at the very last minute.

This is a deceptive "phantom stock" practice. They ruined a gift and provided zero proactive communication. Avoid this store if you value your time and money.

Paid €1,350 for a laptop on 14 July 2026. Their courier failed to deliver it — I never received the package. Rather than refunding me as EU law requires (14 days from withdrawal), they are holding my money pending an internal "investigation" with their delivery agency, which has nothing to do with me.

Customer service (Esther M.I., Mónica S., Juan A.) sent only diplomatic non-answers — no refund date, no solution, and no discount code to reorder at the original price I lost because of their delivery partner.

Still waiting for my money. Escalating to ECC-Net and my bank. Think twice before making a large purchase here.

Worst experience I've had with any retailer. If you're researching this company before buying a desktop PC, read this first.

I ordered a desktop computer with a promised next-day delivery. It took a full week to arrive. When it did, the machine was clearly dead on arrival / never tested — it kept restarting and throwing blue screen (BSOD) errors out of the box.

I activated the warranty and a courier collected the unit the next day. I was given a tracking link that never updated once. Here's the timeline of the return/RMA since then:

Day 1: Faulty desktop collected for warranty repair/replacement. Tracking link issued.
~7 days later: I call. They don't know where the computer is. Told to "wait one more day," promised a follow-up. No follow-up.
~14 days: I call again. Same script — they don't know where it is, refuse to escalate, promise a callback "tomorrow." No callback.
~24 days: I call again. Still no idea where my computer is. Again told to wait one more day and that they'll update me.

Every single time I've asked for a refund, they've refused and told me to keep waiting. Nobody at the company can locate my unit, no one follows up when they say they will, and no refund has been offered despite the product being faulty and now effectively lost in transit on their side.

LADROES! Venderam me uma TV que ja foi para reparação mais de 5 vezes. E nao querem devolver-me o dinheiro.

Excellent service fast and courteous delivery's and great price and quality product.

I got a bit concerned when I saw all the negative reviews AFTER I had already ordered.😅
Luckily, my only negative experience is that it said it would come the next day but it got delayed by about 3 days. Otherwise everything else was done alright with no complaints.
It really seems like it's a 50/50 split between positive and negative reviews.
I really hope that they are more honest with their delivery times next time since I own a business and time is money as they say.

they delivered me a broken TV. Since 3 weeks i am waiting for a pick up. Nothing happens.

Never order there again such a scam really

Ordered a cpu. When I received it several pins were bent and as a result it was unable to fit in the AM4 socket on my board.

Edit: I've contacted the support as suggested by the official PcComponentes reply. They are not helpful at all.

Getting concerned by no movement with my order and seeing all the one star reviews here isn't encouraging. Supposed to receive the order yesterday but no movement on the website or delivery companies website. Tried communicating but emails get rejected and the chatbot said a support ticket would be raised and I would receive an email which hasn't arrived. Should have bought on Amazon for a higher price. At least responses are instant there. I won't be buying from here again.
Update: some progress as I have had an email to say expect delivery tomorrow. Only two days late.
Appreciate the apology and will change this to two stars as I have received the item now but 2 days late and the communication needs to be improved when there is a problem.

Great! I ordered a smart watch as a gift. The delivery was faster than I thought, Pccomponents exceeded my expectations ❤️