Parcel Monkey USA Reviews 

Good overall but awful at the end once the package is trying to go through customs where UPS is a nightmare.

Parcel Monkey is the best! I always know I get the best information so I can get the best rate for my time parameters. Thank you!

Very easy process, package was shipped to Canada from USA flawlessly and very reasonable. Will definitely use parcel monkey for all future shipments.

Service was good and package got there in a timely manner. The only issues or delay was the duties and extra fees on the receiving end for a charity package. It was challenging to get that sorted. But it was more a customs delay. But very good accurate service

Shipped a small box (4.5 lbs) (with birthday gifts for my granddaughter) from Florida/USA to Musselburgh/Scotland UK. Paid for UPS expedited service. Box was tracked to Edinburgh Scotland and the marked 'delivered ' but not to the residential address on the shipping label. It was marked delivered to 'Dunfermiline' and accepted by 'edi four'. No explanation given for this error or what they mean. UPS immediately stated that package was lost. They issued a claim for the insured amount but sent it to an address that is not me! Nothing on my paperwork reflected the address where they sent the check. I requested reimbursement from Parcel monkey for the shipping charges since package was not delivered as promised. No response from them. Will never use this service again and will warn others of poor customer service.

I was not contacted by Parcel Monkey via this platform (despite what their response stated). 8/3/26 1156am

Just very easy to initiate and arrange, and prices better than other carriers. Just have to drop the parcel off at the local UPS store.

The site with your recent "changes" (improvements???) does not work for us. We no longer can use parcel monkey due to the complexity and non-function. Even working with your tech. for 45 minutes could not get the system to accept our shipping instructions and to print a label.
You can call me at 303-838-4635

I absolutely love Parcel Monkey! The ease of use and price is perfect for me! Thank you so much for your program!

My shipment was supposed to be delivered in 10 days. It was delivered several weeks.

Very good. Thanks.

We had a box to go to Italy from Fort Lauderdale - using DHL or UPS it was well over $200. Using Parcel Monkey, it was just over half of that price - so I was a little skeptical, but guess what - within exactly the time frame they had promised us, THE PACKAGE WAS DELIVERED!!! I am DELIGHTED! Will use Pacel Monkey again for SURE

have been trying to resolve a lost-package issue with Parcel Monkey for approximately four months. During that time, customer support was extremely unhelpful and I was unable to get a meaningful resolution despite repeated efforts.

Now Parcel Monkey has changed its website, and the situation is even worse. My older shipment was previously visible in my account as an archived parcel, but I can no longer access the tracking information or shipment record.

My original order/reference number begins with PMS, but the new website and support chat no longer recognize that format. The chat system requires a valid current order number before it will let me contact anyone, which means I am now completely locked out of support regarding an unresolved lost shipment.

I have retained screenshots and documentation showing the original Parcel Monkey order, shipment details, payment, and archived status.

I need Parcel Monkey to contact me privately, locate this shipment in its legacy system, provide any replacement reference number, and address the unresolved lost-package claim that I have already been trying to resolve for months.

A website migration should not erase an existing shipment record or prevent a customer from pursuing an unresolved claim.

Please contact me privately and escalate this matter to someone who can actually resolve it.

Don’t trust it, they keep money, parcel, delete the conversation and order, and when you try to complain they tell you did booked with different company, don’t trust it , I was in conversation for one month with them for nothing

This is the 2nd time I've used shipping companies via Parcel Monkey and both times there were problems. The first delivery took 2 months to arrive and this last delivery took over a month. I dont think I will use Parcel Monkey again.

I paid 72 to send this very small 5 pound package and the estimated date for delivery was August 17. It was just delivered today. I am okay with it taking a bit but don’t say a date and be 10 days over the date that it was expected.

Everything went off smoothly. Will ship with them again!

Price and drop off location