Stackry Reviews 

14,154
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,714 reviews, reviewers had a great experience with this company. Customers generally praise the company for its reliable and efficient service, often highlighting the ability to access products unavailable locally. The user experience is consistently described as easy, intuitive, and stress-free, with many appreciating clear options and quick notifications. However, some customers noted concerns regarding pricing, citing unexpected fees and significant increases in shipping costs. These rates were sometimes perceived as too high, occasionally even exceeding the product's value. Additionally, a few people mentioned issues with products being classified as hazardous, like cosmetics or paint samples, leading to extra charges or an inability to ship.

What people talk about most

Service

Customers had positive experiences with service, often describing it as impeccable, easy to use, and... See more

Price

Consumers find price to be ambiguous, with many expressing frustration over unexpectedly high shipping costs... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many expressing frustration... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of use and... See more

Product

Reviewers mention ambiguous feedback about product, with many appreciating the ability to purchase items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using stackry for years, but recently I’ve noticed a significant increase in the shipping costs. The prices are noticeably higher compared to when I first signed up. On top of that, th... See more

Rated 4 out of 5 stars

I'm disappointed that I had to throw away my makeup because it was classified as a hazardous product and couldn't be shipped. The product is vegan, and I've been using it for years without issue. Un... See more

Company replied

Rated 5 out of 5 stars

This goes back to the fall in 2025, where I made an inquery regarding a specific product. I asked, if Stackry would be able to process the item regarding regulations in the area of safety hazardous... See more

Company replied

Rated 5 out of 5 stars

I had a really good experience with stackry for more than 1 year. With arround more than 10 packages to send from USA to France. It is very easy to fill in the informations for the package. No issue... See more

Company replied


Company details

  1. #10 of 16 best companies in Shipping Service
  2. #3 of 8 best companies in Courier Service
  3. #4 of 10 best companies in Freight Forwarding Service
  4. #3 of 4 best companies in Package locker
  5. #3 of 10 best companies in Shipping and Mailing Service

Written by the company

Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(14,154)

1,698 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can't recommend Stackry highly enough…

I can't recommend Stackry highly enough. Their customer service is truly outstanding—professional, responsive, and genuinely personable. Every shipment I've trusted them with has been handled efficiently and with great care, and they've consistently gone above and beyond to make the process smooth and stress-free.

What really sets Stackry apart is that you're treated like a valued customer, not just another tracking number. Whenever I've had questions or needed assistance, their team has been quick to respond with clear, helpful solutions.

If you're looking for a reliable package forwarding company that combines professionalism with exceptional customer service, Stackry is the one I would confidently recommend.

July 23, 2026
Rated 5 out of 5 stars

Always use Stackry

Always use Stackry. Nobody comes close.

July 20, 2026
Stackry logo

Reply from Stackry

Thank you, Des for being our customer and taking the time to leave us a review. We really appreciate your feedback! ❤️

Rated 5 out of 5 stars

I love this company with shopping 🛍

The agents is very helpful make me understand everything wat i have asked thanks you.

July 20, 2026
Unprompted review
Stackry logo

Reply from Stackry

Hi Ashwin. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!

Rated 5 out of 5 stars

Fast consolidation and great service

Fast consolidation and great service

July 18, 2026
Stackry logo

Reply from Stackry

Hi Wagner! Thank you for taking the time to leave Stackry a review. We appreciate your feedback and are glad to hear that you had a positive experience with our service

Rated 5 out of 5 stars

Best Way To Get Items From America

Excellent Company, I couldnt reccomend more, they took care with my parcel and i had ordered two parcels and they combined them into one which was amazing, Im a person who suffers a lot with anxiety, and have been scammed multiple times by certain countries, however the US and this company are reliable, and they are patient and understanding, im a collector of star wars and lego and hot wheels star wars specific items arent possible to get so im glad I have found somewhere reliable to complete these transactions. There service is impeccable, and so easy to use, all I will say as a reccomendation ensure you use the right postal service, I overlooked this part, out of naivety and they allowed me to rechoose a new service, one more in my budget, but it came packaged great no issues, my starships came as expected. I spoke with a lovely lady she was highly helpful and understanding. But theyre all amazing people. So 10/10 genuinely use this service. You sign up anf you have an address you can use to get what your after and you can use it as long as you want to. Companies that offer services like these are ingenious and help open a gate to that market, Thank you guys so much and thank you to my agent, I hope she gets a promotion. Much Love, Luke

July 2, 2026
Unprompted review
Stackry logo

Reply from Stackry

Thank you so much for your incredible review, Luke! We're truly grateful that you took the time to share your experience.

It means a great deal to hear that we were able to earn your trust, especially knowing you've had difficult experiences in the past. We're so glad our team could make the process easy, assist you in selecting a shipping option that better fit your budget, and ensure your Star Wars collectibles arrived safely.

We'll be sure to share your kind words with the Customer Support agent who assisted you—they'll be thrilled to know they made such a positive impact. Our entire team works hard to provide the best possible service, and feedback like yours makes it all worthwhile.

We hope you continue to enjoy growing your Star Wars, LEGO, and Hot Wheels collection, and we look forward to helping you with many more shipments in the future.

Thank you again for your trust and your wonderful recommendation. It truly means the world to us!

Rated 1 out of 5 stars

Horrible service with terrible customer service!

Horrible service with the most terrible customer service support I have ever seen!!
They never reply to emails, it takes ages for them to reply back and when they do, it's nonsense! For example, dictating that a simple lip gloss is flammable just to charge me more on shipping!
I had a package that has been with them for weeks now and can't even get it! NEVER USE THEM!

July 16, 2026
Unprompted review
Stackry logo

Reply from Stackry

Hi Mohamed! We're sorry to hear that you were disappointed with your experience. I reviewed your account history and can see that our Customer Support team did assist with your shipment.

Regarding the lip gloss, our team provided a photo of the product packaging showing the flammable symbol. When a manufacturer labels an item as flammable, we are required to follow international shipping regulations, regardless of the type of product, and cannot override those classifications.

Our team also provided options for returning the item to the retailer to avoid the additional shipping requirements and assisted you with consolidating your remaining packages so you could continue with your shipment.

We understand that these regulations can be frustrating, and we're sorry for the inconvenience they caused. If you feel our team was helpful in explaining your options and assisting with your shipment, we would greatly appreciate it if you would consider revising your review. Customer feedback is important to us, and we are always looking for ways to improve. If you wish to discuss this further, please contact support@stackry.com attention to Veronica. Thank you and have a great day!

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