Longbridge Financial, LLC (NMLS# 957935) Reviews 

1,332
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable loan officers and staff members who patiently explain every single step of the mortgage process and answer all questions. Consumers feel truly well-supported, noting that professionals consistently go above and beyond to make the entire financial experience exceptionally smooth and seamless. Some reviewers were not happy with the communication, mentioning specifically that they received mixed messages or experienced difficulties reaching a representative when needed. A few consumers also noted frustrating delays in response times or felt that some interactions were less than satisfactory during particularly stressful moments.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional professionalism,... See more

Service

People report positive experiences with service, frequently highlighting exceptional professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the extraordinary support,... See more

User experience

Reviewers mention positive feedback about user experience, noting that agents provided exceptional patience... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and calls are answered punctually... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made our experience great was the patience and directions given to us by our Agent Lesley Citrarella from the start. We were looking to reduce our expenses. She helped us through all the ste... See more

Company replied

Rated 5 out of 5 stars

I'm writing this review to express my 8 for the service provided by my reverse mortgage loan officers : MELISSA TOFIGHI AND MEGAN WATTS. They went above and beyond, both professionals, knowle... See more

Company replied

Rated 5 out of 5 stars

Both Paloma Remington and Alyssa D'Auria were extraordinary in terms of addressing my issues which in some cases were unique. They constantly kept me informed and I felt they had my best interest in e... See more

Company replied

Rated 5 out of 5 stars

It was a long, dragged out process of 7 months. Yet, I'm five starring because Longbridge and my loan officer ...Jerry Auippa...stuck with me through some illogical **** caused by the appraiser tha... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. Our knowledgeable team is here to answer your questions, guide you through your options, and help you make an informed decision that supports your unique goals. To learn more, give us a call at 855-523-4326 or visit our website: longbridge-financial.com. NMLS# 957935. 61 South Paramus Road, Suite 500, Paramus, NJ, 07652. For licensing info, go to: www.nmlsconsumeraccess.org. For additional licensing/disclosures: longbridge-financial.com/licensing. For CA, NE, and TX consumers: For info about our privacy practices, please visit longbridge-financial.com/privacy. Company Licensing Information: AZ Mortgage Banker License #0930082; Licensed by the Dept of Financial Protection and Innovation under the CA Residential Mortgage Lending Act; Loans made or arranged pursuant to a CA Financing Law license; GA Mortgage Lender Licensee #44082; MA Mortgage Lender License # ML957935; Licensed by the NJ Dept of Banking & Insurance; Licensed Mortgage Banker-NYS Dept of Financial Services -in-state branch address 6161 South Park Avenue Room 2, Hamburg, NY 14075. Longbridge is a Licensed Mortgage Banker in the State of NY, but this site is not authorized by the NY State Department of Financial Services. No mortgage loan applications for properties located in the State of NY will be accepted through this site. RI Licensed Lender. Longbridge is an Equal Opportunity Lender. TX consumers: For state licensing info, please visit: https://longbridge-financial.com/licensing/texas-state-licensing-information/. This material has not been reviewed/approved by any gov agency. The company is not affiliated with/acting on behalf of any gov agency. For Reverse Mortgages: Charges such as an origination fee, mortgage insurance premiums, closing costs and/or servicing fees, if applicable, may be assessed and will be added to the loan balance. As long as you comply with the terms of the loan, you retain title until you sell or transfer the property, and, therefore, you are responsible for paying property taxes, insurance and maintenance. Failing to pay these amounts may cause the loan to become immediately due and/or subject the property to a tax lien, other encumbrance or foreclosure. The loan balance grows over time, and interest is added to that balance. Interest on a reverse mortgage is not deductible from your income tax until you repay all or part of the interest on the loan. Although the loan is non-recourse, at the maturity of the loan, the lender will have a claim against your property and you or your heirs may need to sell the property in order to repay the loan, or use other assets to repay the loan in order to retain the property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,332)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

Longbridge Review

Garth Touchstone and his co-workers were a great help.

May 11, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a great experience with our team. Thank you for your positive feedback!

Rated 5 out of 5 stars

We were most fortunate to have been…

We were most fortunate to have been helped through the loan process by Lauren Domzalski. She was knowledgeable, thorough and professional! In addition, she was patient during a long wait as we dealt with unavoidable family loss. Megan Watts was likewise efficient. We highly recommend the Longbridge team!

April 30, 2026
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so glad to hear about your positive experience during a difficult time. We appreciate you highlighting the team's knowledge, thoroughness, and patience. Thank you for recommending us!

Rated 1 out of 5 stars

Don't do it!

My experience was that the loan officer will tell you whatever you want to hear. I found the employees to be rude and/or dishonest. I am now getting bills for a loan that never closed. Avoid this company.

April 22, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We’re sorry to hear about your experience and are concerned by what you’ve shared. Feedback like this is taken seriously, and we’ve made our team aware.

We’d like the opportunity to review your situation in detail and address your concerns directly. Please contact us at reviews@longbridge-financial.com or 855-523-4326 so we can connect with you privately.

Rated 5 out of 5 stars

Melissa tofighi/ jeanmarie…

Melissa tofighi/ jeanmarie bostock/Natasha
Beckett were very professional and helpful in this process. I would recommend them to anybody thank you very much

May 5, 2026
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that our team members were so helpful and professional! We appreciate you recommending us and thank you very much for your feedback.

Rated 5 out of 5 stars

Refi existing loan …

Troy Casalone was excellent to work with keeping me informed through the refi process. Jean Marie and other staff members were also excellent. Happy with Longbridge staff and the service. Would recommend them to friends.

March 30, 2026
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a great experience and that you were well-informed during the refinance process. We appreciate your recommendation and value your feedback!

Rated 5 out of 5 stars

We had a great experience with this…

We had a great experience with this lending company. Paloma made the entire experience smooth and efficient and the process moved quickly. I highly recommend them and works use them again.

April 24, 2026
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a great experience with our lending services. We appreciate your kind words and are so glad the process was smooth and efficient for you.

Rated 5 out of 5 stars

Longbridge made this experience so easy…

Longbridge made this experience so easy and Paloma was a joy to work with. She kept me posted throughout the process and was always there for any questions or concerns, even at the closing. The entire staff at Longbridge made this very import decision an easy process and it took less than 30 days. Highly recommended!

April 23, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy the experience was easy, and that you enjoyed working with our team. It's great to know the process was well-managed and efficient. We appreciate your recommendation!

Rated 5 out of 5 stars

Eric Hurt guided me thru the process

Eric Hurt guided me thru the process of a reverse mortgage. Without his knowledge and shall I say
patience I finished everything on my end. When I felt
completely overwhelmed Eric would talk to me in his quiet voice and guide me thru all the forms, looking over when I made a mistake and made it right. I can never thank him enough for helping me get thru this tough time in my life. My only regret is that I wished I had picked up the phone earlier and called Longbridge and spoken to Eric. Thank you for everything you did for me.

March 6, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so happy to hear that you had such a positive experience. It's wonderful to know that we could assist you through the reverse mortgage process with knowledge and patience. We appreciate you sharing your experience and thank you for your kind words.

Rated 5 out of 5 stars

Everything was quick

Everything was quick, efficient and very responsive. Great communication along every step of the process.

April 11, 2026
Longbridge Financial, LLC (NMLS# 957935) logo

Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that everything was quick and efficient for you. We appreciate your positive feedback regarding our communication.

Rated 5 out of 5 stars

Working with Shea Erlandson

Working with Shea Erlandson made the experience a pleasure. He was quick to respond to questions and resolve issues that cropped up during the process. He was totally trustworthy and reliable.

April 10, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the experience was a pleasure. It's great to know that our responsiveness and trustworthiness were helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

My mother and I had the pleasure of…

My mother and I had the pleasure of working with Melissa Tofighi. She was always helpful and responded to every email within minutes. Most importantly she’s kind and compassionate and really wants to help. She was truly a blessing for us!!

April 17, 2026
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you and your mother had such a positive experience. It's wonderful to know that our team member's kindness and responsiveness were a blessing for you both. Thank you for your feedback!

Rated 5 out of 5 stars

Eric Hurtt was professional

Eric Hurtt was professional, friendly and followed up every step of the way. Recommend his assistance. I'm resting better knowing things are taken care of for my future.

March 27, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that the assistance provided was professional and friendly! It's great knowing you have peace of mind about your future. Thanks for your recommendation.

Rated 4 out of 5 stars

My Reverse Mortgage Success

Although I was not familiar with the ins-and-outs of the reverse mortgage process, I found that, for the most part, it was easy to understand. It soon became clear what my responsibilities were and those of Longbridge Financial.
I would especially like to give praise to Eric Hurtt. He is extremely knowledgeable about the process and protocol. He was always there to answer questions, work through issues, and give me encouragement.

Giving credit when due, I would also like to thank Megan Watts for the same reasons.

January 15, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We appreciate you sharing your experience with the reverse mortgage process. We're happy to hear that it was easy to understand and that our team clearly communicated their responsibilities. We're also glad you received excellent support and guidance from our team members. Thank you for your positive feedback.

Rated 5 out of 5 stars

Colleen and Lisa were amazingly…

Colleen and Lisa were amazingly helpful. Great experience!

March 18, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a great experience. We appreciate your positive feedback and thank you for sharing.

Rated 5 out of 5 stars

Everyone was helpful and thorough in…

Everyone was helpful and thorough in navigating the process. I was very grateful and happy with the outcome.

April 10, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that everyone was helpful and thorough. We're grateful that you were happy with the outcome. Thank you for your feedback!

Rated 5 out of 5 stars

Wonderful Experience with Longbridge Financial

I had the most amazing experience with Longbridge Financial and my loan officer, Ali Tofighi. All my questions (and there were many) were answered patiently and expertly by Ali. He also educated me on all the different aspects of a reverse mortgage and the benefits it would offer me. He constantly kept me updated on timelines as things kept moving forward. He went above and beyond in the service he provided me. I would definitely recommend Ali and Longbridge Financial.

April 11, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience. We appreciate you mentioning the loan officer's expertise and patience in guiding you through the reverse mortgage process. Thank you for recommending us!

Rated 5 out of 5 stars

BRIAN Hanson was very proffessional…

BRIAN Hanson was very proffessional knowledgeable and answered all my concerns on a reverse Mortgage process that that gave me confidence to move forward on the transaction I would definately reccommend him to friends family co workers.Brian has exceeded my expectations.

March 25, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Thank you for your fantastic feedback, Steven! We're thrilled to hear that Brian provided you with such a positive experience and addressed all your concerns. Your recommendation means a lot to us, and we’re here to help whenever you need.

Rated 5 out of 5 stars

Longbridge Financial rocks

I received notice after notice about reverse mortgages. I just threw them in to the trash until one day last October I received one and decided to at least look it up. I really needed to find out what is a reverse mortgage all about. I looked up a couple of the companies that do them. The first company I contacted I just thought that there was a lot of nonsense. The next company I called was Longbridge Financial. I talked with (I think his name was Mike) the rep about the deal. He suggested that I talk to a loan consultant. Her name was Dina Naughton. I was impressed (very impressed) with her explanation of everything I needed to know before I made the decision to proceed. I am very glad that I chose to sign up with Lonbridge. Dina explained everything clearly and simply so that even I understood it. Dina clearly was the right person to talk to if you are unsure about the process and end result. It took a couple of months for the whole process to get done but Dina was there all the way. She explained everything as we went along and was dead on when it came time to sign on the bottom line.
If you are interested on a reverse mortgage then call Longbridge Financial and ask to speak to Dina Naughton. You will be glad you did.

October 10, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had such a positive experience. It's great to know that the loan consultant was able to clearly explain the process and provide the support you needed. We appreciate you sharing your experience!

Rated 5 out of 5 stars

Scott Zmisky

Scott Zmisky, my loan consultant, was easy to work with, very professional and answered all my questions.

April 2, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us!

Rated 5 out of 5 stars

John and the team were highly responsive

John and the team were highly responsive through the process and made sure we completely understood how it all was to work.

March 30, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We appreciate your positive feedback! We're happy to hear that our team's responsiveness and clear explanations were helpful to you throughout the process.

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