Longbridge Financial, LLC (NMLS# 957935) Reviews 

1,332
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable loan officers and staff members who patiently explain every single step of the mortgage process and answer all questions. Consumers feel truly well-supported, noting that professionals consistently go above and beyond to make the entire financial experience exceptionally smooth and seamless. Some reviewers were not happy with the communication, mentioning specifically that they received mixed messages or experienced difficulties reaching a representative when needed. A few consumers also noted frustrating delays in response times or felt that some interactions were less than satisfactory during particularly stressful moments.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional professionalism,... See more

Service

People report positive experiences with service, frequently highlighting exceptional professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the extraordinary support,... See more

User experience

Reviewers mention positive feedback about user experience, noting that agents provided exceptional patience... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and calls are answered punctually... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made our experience great was the patience and directions given to us by our Agent Lesley Citrarella from the start. We were looking to reduce our expenses. She helped us through all the ste... See more

Company replied

Rated 5 out of 5 stars

I'm writing this review to express my 8 for the service provided by my reverse mortgage loan officers : MELISSA TOFIGHI AND MEGAN WATTS. They went above and beyond, both professionals, knowle... See more

Company replied

Rated 5 out of 5 stars

Both Paloma Remington and Alyssa D'Auria were extraordinary in terms of addressing my issues which in some cases were unique. They constantly kept me informed and I felt they had my best interest in e... See more

Company replied

Rated 5 out of 5 stars

It was a long, dragged out process of 7 months. Yet, I'm five starring because Longbridge and my loan officer ...Jerry Auippa...stuck with me through some illogical **** caused by the appraiser tha... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. Our knowledgeable team is here to answer your questions, guide you through your options, and help you make an informed decision that supports your unique goals. To learn more, give us a call at 855-523-4326 or visit our website: longbridge-financial.com. NMLS# 957935. 61 South Paramus Road, Suite 500, Paramus, NJ, 07652. For licensing info, go to: www.nmlsconsumeraccess.org. For additional licensing/disclosures: longbridge-financial.com/licensing. For CA, NE, and TX consumers: For info about our privacy practices, please visit longbridge-financial.com/privacy. Company Licensing Information: AZ Mortgage Banker License #0930082; Licensed by the Dept of Financial Protection and Innovation under the CA Residential Mortgage Lending Act; Loans made or arranged pursuant to a CA Financing Law license; GA Mortgage Lender Licensee #44082; MA Mortgage Lender License # ML957935; Licensed by the NJ Dept of Banking & Insurance; Licensed Mortgage Banker-NYS Dept of Financial Services -in-state branch address 6161 South Park Avenue Room 2, Hamburg, NY 14075. Longbridge is a Licensed Mortgage Banker in the State of NY, but this site is not authorized by the NY State Department of Financial Services. No mortgage loan applications for properties located in the State of NY will be accepted through this site. RI Licensed Lender. Longbridge is an Equal Opportunity Lender. TX consumers: For state licensing info, please visit: https://longbridge-financial.com/licensing/texas-state-licensing-information/. This material has not been reviewed/approved by any gov agency. The company is not affiliated with/acting on behalf of any gov agency. For Reverse Mortgages: Charges such as an origination fee, mortgage insurance premiums, closing costs and/or servicing fees, if applicable, may be assessed and will be added to the loan balance. As long as you comply with the terms of the loan, you retain title until you sell or transfer the property, and, therefore, you are responsible for paying property taxes, insurance and maintenance. Failing to pay these amounts may cause the loan to become immediately due and/or subject the property to a tax lien, other encumbrance or foreclosure. The loan balance grows over time, and interest is added to that balance. Interest on a reverse mortgage is not deductible from your income tax until you repay all or part of the interest on the loan. Although the loan is non-recourse, at the maturity of the loan, the lender will have a claim against your property and you or your heirs may need to sell the property in order to repay the loan, or use other assets to repay the loan in order to retain the property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,332)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

I had the pleasure of working with John Young and Jeanmarie Bostick.

I had the pleasure of working with John Young and Jeanmarie Bostick. They are both very knowledgeable and professional. Working together, we were able to reach my goals.

September 18, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so happy to hear that our team's knowledge and professionalism helped you achieve your goals. We appreciate your kind words!

Rated 5 out of 5 stars

Longbridge_After some hurdles at the beginning of…

After some hurdles at the beginning of my application, I stopped perusing the loan. After a couple of weeks your Paramus Senior Loan Originator, Mr. John Young, saw my application and got in touch with me encouraging me to continue with it because he was positive that the hurdles could be overcome, which I believe could be with his knowledge and positive disposition. Thanks to his knowledge, patience, hard work and encouragement we went ahead and reached a happy ending, my loan was approved.
Want to say that you have an amazing Senior Loan Originator on Mr. John Young and want to thank him for all his efforts and encouragement.
Also, would like to thank Longbridge Financial for its transparency in dealing with all the phases of my loan. I would highly recommend your company and most of all Mr. John Young.

August 28, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so pleased to hear about your positive experience with our team and the successful approval of your loan! It's wonderful to know that our colleague's dedication, knowledge, and encouraging approach made such a significant difference. We always strive for transparency in all phases of the loan process, and we are glad that was evident to you. Thank you for your kind words and for highly recommending us.

Rated 1 out of 5 stars

These people are predators

These people are predators. They take advantage of people that can least afford it and make you incur expenses that can't be paid. Steer clear of them.

September 8, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

Brenda, we’re sorry to hear about your experience and understand your frustration, especially when costs are involved.

As part of the reverse mortgage application process, borrowers are required by federal law to complete counseling with an independent, HUD-approved counseling agency. This counseling is separate from Longbridge and is intended to provide an independent review of the loan, including how it works, its costs and responsibilities, and other available options. We recognize that any associated expenses with that can still be frustrating.

We take your concerns seriously and would appreciate the opportunity to speak with you directly about your experience. Please contact us at reviews@longbridge-financial.com or 855-523-4326 so our team can assist.

Rated 5 out of 5 stars

What made our experience was the…

What made our experience great was the patience and directions given to us by our Agent Lesley Citrarella from the start. We were looking to reduce our expenses. She helped us through all the steps. We were extremely pleased with her attention and service. It was our first home loan in 20 years. The Reverse Mortgage package worked out great.
Thank you and your associates again.
Best Regards,
Lance & Leslie Beem

September 8, 2025
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so happy to hear about your positive experience with us. It's wonderful to know that our team provided excellent support and guidance, especially with your first home loan in two decades. We truly appreciate your kind words and are delighted the reverse mortgage worked out well for you.

Rated 5 out of 5 stars

Extraordinary team for anyone to utilize

Both Paloma Remington and Alyssa D'Auria were extraordinary in terms of addressing my issues which in some cases were unique. They constantly kept me informed and I felt they had my best interest in every conversation. I would strongly recommend this team to anyone !

August 31, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so happy to hear our team provided exceptional support and kept you well-informed throughout your unique situation. We truly appreciate your strong recommendation!

Rated 5 out of 5 stars

My loan was not straightforward

My loan was not straightforward. Melissa Tofighi got the ball rolling. Jeanmarie Bostick was the engine in the background to keep things moving in a positive way. Underwriting was a little slow but everything was good in the end. Kudo's to Longbridge and staff to make it happen.

August 21, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so glad we could help make your loan process a positive experience, even with its complexities. We appreciate you acknowledging our team's efforts in keeping things moving smoothly. Thank you for your kind words!

Rated 5 out of 5 stars

Professional and helpful

The professional standards adhered to by both Melissa Tofighi and the processor Jeanmarie Bostick was outstanding. My emails were answered punctually, and they always had my answers at hand. Callbacks were always delivered as promised. Things were always explained to me in a manner that was easily understood making the whole process much easier than I had expected. Without question I would recommend your services to anyone who enquires.

August 14, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so pleased to hear about your positive experience with our team. It is wonderful to know that our clear communication and prompt responses made the process easier for you. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Reverse Mortgage with Longbridge

My husband and I helped out 87 year old aunt with her reverse mortgage in order for her to be able to stay at her house. We feel so lucky to get Paloma Remington as our loan officer. She was so clear with everything and communicated with us throughout the whole process. Paloma and the loan processor (Alyssa D A’auiria) worked their magic and got us to closing and funded within about 6 weeks.

Paloma answered all our questions and she is very knowleadgable. She is always available through phone calls or email, and she even gave us her personal cell to make sure she is always available for us.

We could not be happier with Paloma and Alyssa. They really went above and beyond for us. We didn’t think it would be possible to get the whole thing done in the short period of time considering we were against time. But again, they made it possible for us.

Thank you Paloma and Alyssa. We appreciate all your hard work to get us through this process.

John and Sugi

August 11, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so happy to hear about your positive experience with our team. It's wonderful to know that we could assist your aunt in staying in her home and that our colleagues provided such clear communication and dedicated support throughout the reverse mortgage process. We understand how important it was to complete everything within a short timeframe, and we are glad we could make that possible for you. Thank you for acknowledging our hard work; we truly appreciate your kind words.

Rated 5 out of 5 stars

Katherine was knowledgable

Katherine was knowledgable, professional, and always available to answer questions.

July 29, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so happy to hear that our team member provided such excellent support. We appreciate your kind words!

Rated 5 out of 5 stars

I’m writing this review to state how…

I’m writing this review to state how pleased I was with obtaining my Reverse Mortgage with Longbridge Financial and the pleasant experience I had working with the Loan Officers Dina Naughton and Christine Hubbard. What I thought would be a long drawn out process was completed within weeks Dina and Christine were always prompt and responsive throughout the process and were always available to answer any questions or concerns I may have had during the mortgage process. I would recommend anyone considering a reverse mortgage to consider Longbridge Financial.

August 7, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so pleased to hear about your positive experience with us. It's wonderful to know that our team provided prompt and responsive service, making the process smoother than anticipated. We truly appreciate your recommendation and are glad we could assist you effectively.

Rated 5 out of 5 stars

Loan officer, Paloma Remington, was a rockstar

Recently helped my mother to secure a reverse mortgage through Longbridge. came down to Longbridge or Mutual of Omaha. Went with Longbridge because of the loan officer, Paloma Remington. Paloma was great to my mother. She was friendly and personable. Made her feel comfortable and never pushed. She was also super knowledgeable and professional. Just knew her stuff 110%. She also kept us in the loop the whole time. Told us what was happening and what to expect next. It made a huge difference. My mother is in her 80s and there was a lot she didnt know. But Paloma was super patient. She carefully guided my mother through the process, translating everything into terms that made sense to my mother. It was just a super pleasant experience.

August 4, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so glad to hear about your positive experience with us! It's wonderful to know that we were able to make such a significant difference for your mother during the reverse mortgage process. We always aim to provide clear, patient guidance and keep everyone informed every step of the way. Your feedback truly highlights our commitment to ensuring a comfortable and well-understood experience for all our clients. Thank you for sharing your kind words.

Rated 5 out of 5 stars

From start to the surprisingly quick…

From start to the surprisingly quick finish, working with Longbridge on my Senior HELOC was the best loan experience I have ever had. Ryan Krolick, my loan officer was friendly, supportive and incredibly helpful every step of the way. The application was straight forward, the paperwork was minimal and when I needed help with it, Ryan was available to walk me through the process. The website is also very, very good and helpful.

July 20, 2026
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so happy to hear that your loan experience was the best you've ever had! It's wonderful to know that our team member was friendly, supportive, and incredibly helpful throughout the process. We're also glad that you found the application straightforward and our website very useful. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

My contact Shannon Woods was excellent…

My contact Shannon Woods was excellent always there when I needed help and the process was easy to understand.

July 19, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so happy to hear our team provided excellent support and made the process easy to understand. Thank you for your kind words!

Rated 5 out of 5 stars

Troy Casalone review

Troy provided courteous and timely service throughout this process. He explained each step and ensured smooth progress from start to finish.

July 15, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so glad to hear our team provided such courteous and timely service, explaining each step for a smooth experience. We appreciate your kind words!

Rated 5 out of 5 stars

FAST SERVICE!!!

John Young and his processor, Ivette Harvey, did a very thorough job putting my HECM LOAN closing together in a "timely fashion." John was/is always available when an issue or question came up. I thought he demonstrated excellent communication skills, and didn't leave me hanging. So far, I am very happy with Longbridge's services.

April 22, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so glad to hear about your positive experience with our team. It's wonderful to know that we were able to assist you efficiently and maintain clear communication throughout the process. We truly appreciate your kind words and positive feedback regarding our services.

Rated 5 out of 5 stars

Melissa Tofighi

My personal loan adviser, Melissa Tofighi, was terrific! This loan had lots of twists and turns and she successfully handled all of them to my satisfaction. She was always keen to my concerns and handled all of them with a smile. Very professional!
Jeanmarie Bostick, in the underwriting department, was also very professional and easy to work with, often gently making me understand the quirks of the process and the legal requirements. Nice work, ladies!

March 17, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're delighted to hear about your positive experience with our team! It's wonderful to know that we successfully navigated the complexities of your loan process and that our colleagues provided such professional and helpful support. We truly appreciate you sharing your kind words.

Rated 5 out of 5 stars

Joe Schmidt took his time and walked me…

Joe Schmidt took his time and walked me thru every step. He is amazing. He help me understand every detail and what will happen next. I totally appreciate him.

June 29, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so glad to hear our team provided such a thorough and helpful experience, ensuring you understood every detail. We truly appreciate your kind words.

Rated 5 out of 5 stars

Longbridge Financial should be everyone's first choice.

After struggling with debt due to medical issues, I started researching financial organizations for help. When I contacted Longbridge Financial and the senior loan originator, John Henry, I knew immediately I had come to the right place. John was not only very professional but was also kind, caring, and well versed in the finance industry. He explained the numerous options to me and I was soon on my way to financial freedom. He walked me every step of the way and, in less than two months, I can now breathe easily again. The other employees I dealt with were knowledgeable, courteous, and extremely friendly. Longbridge is definitely a well oiled organization. I hope everyone struggling with financial hardship will pick up the phone and contact this organization. You won't regret it.

July 8, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so happy to hear about your positive experience and how our team was able to assist you during a challenging time. It is incredibly rewarding to know that we could provide the support and guidance needed to help you achieve financial peace of mind. We truly appreciate your kind words and your recommendation to others facing similar difficulties.

Rated 4 out of 5 stars

Thanks Troy and Jeanmarie

I was very happy with Longbridge Financial for my Reverse Mortgage and my loan officer Troy Casalone. The process was long and more involved than I would ever have thought, but he was very quick with responses and answers to all of my questions. I also give praise to Jeanmarie Bostick. She was very helpful also and I would recommend this company highly.

June 23, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We're so happy to hear you had a positive experience with us. We appreciate your kind words about our team and are glad we could assist you. Thank you for recommending our services!

Rated 5 out of 5 stars

Great people make a great company

Hello, just wanted to express my gratitude to Longbridge Financial on two exemplary employees who I had the pleasure of dealing with while processing my reverse mortgage. Both Dina Naughton and Wilda Lopez were nothing but professional and helpful thru the entire process. If only there were more people like this that make the process so smooth. Appreciate them both! Bruce

June 2, 2026
Unprompted review
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Reply from Longbridge Financial, LLC (NMLS# 957935)

We are so glad to hear that our team provided such a smooth and professional experience. We truly appreciate your kind words and positive feedback!

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