AmeriSave Mortgage Corporation Reviews 

21,223
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,891 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally professional, friendly, helpful, and always keeps them fully informed throughout the entire mortgage process from start to finish. Many people warmly appreciate the fast processing times, noting that transactions go very smoothly and efficiently from the initial inquiry down to the final closing date. However, some people mentioned experiencing frustrating communication gaps, delayed responses, and receiving repeated document requests during underwriting. Consumers also noted that managing paperwork through the online system could sometimes feel tedious, requiring unexpected extra follow-up effort to keep things moving.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting that reviewers found team members to be... See more

Service

Consumers find service to be positive, highlighting attentive and knowledgeable staff who answer questions... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers found representatives... See more

User experience

Users describe positive interactions with user experience, highlighting that the entire process is smooth,... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My loan officer Jonathan Zoudo and AmeriSave Loan team (Tanya Stubbe, etc.) stayed on top the process from the beginning to the end . They stayed in constant contact with me to make sure I submitted... See more

Company replied

Rated 5 out of 5 stars

The online experience was new to us and did provide a few issues. Our loan officer was prompt to return calls. Our processor, Denise K went above and beyond to help us and was so thoughtful and k... See more

Company replied

Rated 5 out of 5 stars

Good people to do business with as they stay in touch during the loan process and help gathering info needed as well as making needed phone calls. They are very efficient and prompt in all their deal... See more

Company replied

Rated 5 out of 5 stars

Mrs. Anita Butler was a wonderful source of information. Thea Johnson helped me every step of the way. Many companies called and emailed, but doing a little research helped me decide to make Amerisave... See more

Company replied


Company details

  1. #23 of 38 best companies in Mortgage Lender

Written by the company

Get a personalized mortgage rate quote in less than a minute. No personal info required. Mortgage experts available to explain loan options.


Contact info

  • 1200 Altmore Avenue, Building 2 - Suite 30, 30342, Sandy Springs, United States

  • amerisave.com

4.5

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.5

All reviews

(21,223)

4,915 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Experience

Loan Office (Brian) and Processor (Syvelle) were helpful, efficient, and quick with responses. Very much appreciated.

September 25, 2026
Rated 1 out of 5 stars

Amerisave Concerns

Amerisave has a very strange process. You start with an AI robot, then with a human to work up your offer and then you’re transferred to another person to finalize. Unfortunately, we had severe tech issues on the first round and my offer was not coming through the way that it was originally expressed. This meant I needed to start over again. They couldn’t figure out how to replicate the original offer. It ended up being a multi-day process. The bottom line is that I needed a line of credit. I stressed that I did not need funds at closing and that I wanted the ability to tap into the line, if needed. This is typical for a line of credit. Everybody confirmed that would be figured out as closing. I went to closing and they set it up to send every penny of my line to my bank account. I did not have the strength to rescind and start this process over a third time. The people were all very nice, but at the end of the day when you don’t provide what a client is seeking, you’re failing. I am a former senior manager of Mortgage companies/banks - this process needs significant re-evaluation. Lastly, for a line of credit, their costs were quite high. Positive: they were very quick.

September 22, 2026
Rated 5 out of 5 stars

Shannon and Kristina are wonderful…

Shannon and Kristina are wonderful people who helped us through the entire process. They make you feel like you are talking to someone at your neighborhood bank you have known for years. They were available and took my calls throughout the entire process as this was something new for me. I beyond recommend them if you are looking to refinance.

September 26, 2026
Rated 5 out of 5 stars

I Highly recommend Amerisave

Everyone knows that getting a loan in the first place is very stressful however everyone at Amerisave made our experience pleasant. From the Loan Officer to the loan processor our experience was so easy and smooth. They helped move things along and answered all our questions within one day.
I highly recommend using Amerisave for your next loan.

September 15, 2026
Rated 1 out of 5 stars

There is very little help for veteran families in need from this company. Go elsewhere or sink.

I have been trying to resurface since my late husbands illness and death. Well, I guess my better judgement failed. Yes I know my scores are low. That was no secret and shared upon first communications. Speaking of communications, I received more on the app even though most were automatic. That was not reassuring. Wanna help veteran families just not this one. Strung along for a while in darkness, then one call and a “text” denial. Is that the mode of business now? The link attached to the denial did not work. I have nothing formal on status. But then I guess I had nothing anyway? Poor communications. Misleading.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

I gave it a great because process was…

I gave it a great because process was quick and mortgage specialist and loan processor were very responsive to my questions. I am disappointed there was not a set of signed documents from the closing and that they were sent out to me for review before the closing. The checks were almost misdirected because the property address covered by the heloc is not the permanent address and things get notoriously lost in the regular mail.

September 22, 2026

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