AmeriSave Mortgage Corporation Reviews 

21,223
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,891 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally professional, friendly, helpful, and always keeps them fully informed throughout the entire mortgage process from start to finish. Many people warmly appreciate the fast processing times, noting that transactions go very smoothly and efficiently from the initial inquiry down to the final closing date. However, some people mentioned experiencing frustrating communication gaps, delayed responses, and receiving repeated document requests during underwriting. Consumers also noted that managing paperwork through the online system could sometimes feel tedious, requiring unexpected extra follow-up effort to keep things moving.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting that reviewers found team members to be... See more

Service

Consumers find service to be positive, highlighting attentive and knowledgeable staff who answer questions... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers found representatives... See more

User experience

Users describe positive interactions with user experience, highlighting that the entire process is smooth,... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My loan officer Jonathan Zoudo and AmeriSave Loan team (Tanya Stubbe, etc.) stayed on top the process from the beginning to the end . They stayed in constant contact with me to make sure I submitted... See more

Company replied

Rated 5 out of 5 stars

The online experience was new to us and did provide a few issues. Our loan officer was prompt to return calls. Our processor, Denise K went above and beyond to help us and was so thoughtful and k... See more

Company replied

Rated 5 out of 5 stars

Good people to do business with as they stay in touch during the loan process and help gathering info needed as well as making needed phone calls. They are very efficient and prompt in all their deal... See more

Company replied

Rated 5 out of 5 stars

Mrs. Anita Butler was a wonderful source of information. Thea Johnson helped me every step of the way. Many companies called and emailed, but doing a little research helped me decide to make Amerisave... See more

Company replied


Company details

  1. #23 of 38 best companies in Mortgage Lender

Written by the company

Get a personalized mortgage rate quote in less than a minute. No personal info required. Mortgage experts available to explain loan options.


Contact info

  • 1200 Altmore Avenue, Building 2 - Suite 30, 30342, Sandy Springs, United States

  • amerisave.com

4.5

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.5

All reviews

(21,223)

4,929 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth and efficient title experience. Documents were accurate, communication was great, and the closing went perfectly.

I had a great experience with AmeriSave. From the beginning, everything was organized and easy to follow. The appraisal, underwriting, and closing steps were handled quickly, and the team always kept me informed. I never felt confused or left waiting. Their portal is simple to use, and every representative I spoke with was patient and helpful. I’m truly grateful for how smooth they made the entire process.

September 22, 2026
Rated 5 out of 5 stars

Nikki and Trevor The Best

Nikki and Trevor, where the helpful people I ever had the experience with,, They were easy to talk,, new what all to my questions, they both made the Loan application make you feel comfortable knowing that they were there to help with any problems.
WE would Highly recommend Nikki and Trevor, If you ever needed a loan with Amerisave Mortgage Company.

September 25, 2026
Rated 5 out of 5 stars

This is the second time working with…

This is the second time working with amerisave.Working with Joel Arnold is always a pleasure This second transaction took longer and I felt I was sending documents that I had previously sent 2vand 3vtimes very frustrating.What was suppose to happen on a tentative date initially took a month later.Im sure that may have been partially my fault.The job the final result was achieved The conversation was always polite and professional.

September 25, 2026
Rated 3 out of 5 stars

Our loan officer was amazing

Our loan officer was amazing. Very helpful Even on his schedule days off he still would call you back and help you through your issues. Our closing specialist or manager, whatever they are called was pleasant but was harder to get a hold of and less helpful when dealing with issues.

Also several complications, including the taxes on the property, that are paid through escrow through our primary mortgage, even though we had the tax bill that showed that it was not delinquent and the county had not sent our mortgage company a bill yet they claimed the account was delinquent and forced us to pay our property taxes through them if we wanted the second mortgage to close, mind you this was after placing a nonrefundable $500 deposit on closing cost. We’re still not certain how to get reimbursed from our primary mortgage, but so far judging from the experience we’ve had it will be a hassle. Additionally after filling out all the proper paperwork, the cash out was not deposited into our bank and was sent to us two days after closing through a check which once deposited is taking even longer to clear causing it to be a week or more past the original date we were supposed to be wired the cash out.

They did have the lowest interest rate out of four quotes and it was fairly fast on the closing. Granite, we had all the paperwork filled out in the first 24 hours.

Probably would shop around more next time not the worst experience, but not the best either.

September 23, 2026
AmeriSave Mortgage Corporation logo

Reply from AmeriSave Mortgage Corporation

Thank you for sharing your feedback. Your mortgage experience is very important to us. If you would like to discuss this with a member of our Customer Care Team, please reach out to us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.

Rated 1 out of 5 stars

If I could give them a zero SCAM

If I could give them a zero I would! We originally applied in July 6 2026. Yea we are approved need to provide documentation ect. Was advised 500 non refundable fee lock loan amount ect and for inspection ,ok we paid. Inspection comes and no responses . We had to make all contacts and inquiries they don’t send you any thing. We find out need to paint the garage, we had it done in two days. Inspection comes and no back. Have to wait weeks for them to get photos from inspection. We have to do the calling to find out status . They tell us we need flood insurance, done got the policy . We are now in September and still nothing. We have called and get tod we have new agent and have to provide same documentation that was already sent. We did that .. guess what still no response and we call and get the we are awaiting on the documentation from the state . So I guess we got scammed and lost 500 for the inspection and was told it would lock the loan rate for 30 days. Yeah that never happened still awaiting anything as of today 9/24 moving on to a new company. Lesson learned ! Street clear! SCAM

July 6, 2026
Unprompted review
AmeriSave Mortgage Corporation logo

Reply from AmeriSave Mortgage Corporation

Hi there, please reach out to our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. With additional information, we will be able to properly locate your file and work to find a resolution. When you do call or e-mail us, please be sure to notate the site where your review was posted. Thank you!

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