My loan officer Jonathan Zoudo and AmeriSave Loan team (Tanya Stubbe, etc.) stayed on top the process from the beginning to the end . They stayed in constant contact with me to make sure I submitted... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Get a personalized mortgage rate quote in less than a minute. No personal info required. Mortgage experts available to explain loan options.
1200 Altmore Avenue, Building 2 - Suite 30, 30342, Sandy Springs, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great team to work with. Always updating me, and called to help anytime I needed them to. Definitely recommend.
Outstanding service and experience working with Brandon and Taysirul.
The loan manager Heather was great. Very friendly, explained everything well and readily available.
Good morning,MY experience was very good and frustrating at times ,But my salespeople were in constant communication, and helpful in navigating me through this experience
I had a great experience with AmeriSave. From the beginning, everything was organized and easy to follow. The appraisal, underwriting, and closing steps were handled quickly, and the team always kept me informed. I never felt confused or left waiting. Their portal is simple to use, and every representative I spoke with was patient and helpful. I’m truly grateful for how smooth they made the entire process.
Nikki and Trevor, where the helpful people I ever had the experience with,, They were easy to talk,, new what all to my questions, they both made the Loan application make you feel comfortable knowing that they were there to help with any problems.
WE would Highly recommend Nikki and Trevor, If you ever needed a loan with Amerisave Mortgage Company.
This is the second time working with amerisave.Working with Joel Arnold is always a pleasure This second transaction took longer and I felt I was sending documents that I had previously sent 2vand 3vtimes very frustrating.What was suppose to happen on a tentative date initially took a month later.Im sure that may have been partially my fault.The job the final result was achieved The conversation was always polite and professional.
Process was quick, simple and easy and had a great rate. Chelsea is the best!
It was quick and easy. The people were quick to get me answers.
Our loan officer was amazing. Very helpful Even on his schedule days off he still would call you back and help you through your issues. Our closing specialist or manager, whatever they are called was pleasant but was harder to get a hold of and less helpful when dealing with issues.
Also several complications, including the taxes on the property, that are paid through escrow through our primary mortgage, even though we had the tax bill that showed that it was not delinquent and the county had not sent our mortgage company a bill yet they claimed the account was delinquent and forced us to pay our property taxes through them if we wanted the second mortgage to close, mind you this was after placing a nonrefundable $500 deposit on closing cost. We’re still not certain how to get reimbursed from our primary mortgage, but so far judging from the experience we’ve had it will be a hassle. Additionally after filling out all the proper paperwork, the cash out was not deposited into our bank and was sent to us two days after closing through a check which once deposited is taking even longer to clear causing it to be a week or more past the original date we were supposed to be wired the cash out.
They did have the lowest interest rate out of four quotes and it was fairly fast on the closing. Granite, we had all the paperwork filled out in the first 24 hours.
Probably would shop around more next time not the worst experience, but not the best either.
Reply from AmeriSave Mortgage Corporation
Very detailed and background checking mortgage 25+ years for paperwork ( some people don't keep paperwork for mortgage that long )
Michelle informed us daily where we stood with the loan process. She was quick to return messages and very thorough. I can’t say enough about the experience with Michelle!!!
I wish there was a follow up phone call to review the closing disclosure documents. They were just automatically sent over and no explanation given for anything. I ended up sending a lot of emails to clear up my questions.
Easy and convenient with excellent communication, I recommend AmeriSave for anyone contemplating a quality lending experience
If I could give them a zero I would! We originally applied in July 6 2026. Yea we are approved need to provide documentation ect. Was advised 500 non refundable fee lock loan amount ect and for inspection ,ok we paid. Inspection comes and no responses . We had to make all contacts and inquiries they don’t send you any thing. We find out need to paint the garage, we had it done in two days. Inspection comes and no back. Have to wait weeks for them to get photos from inspection. We have to do the calling to find out status . They tell us we need flood insurance, done got the policy . We are now in September and still nothing. We have called and get tod we have new agent and have to provide same documentation that was already sent. We did that .. guess what still no response and we call and get the we are awaiting on the documentation from the state . So I guess we got scammed and lost 500 for the inspection and was told it would lock the loan rate for 30 days. Yeah that never happened still awaiting anything as of today 9/24 moving on to a new company. Lesson learned ! Street clear! SCAM
Reply from AmeriSave Mortgage Corporation
It was a pleasure working with Rebecca Asher and Brandi-Lee Hershey. They communicated with us daily even on the weekends. The process was very smooth, simple and quick. I would recommend these Ladies and AmeriSave to anyone.
The process from beginning to end was easy. I was carried through each phase with precise instructions and thoughtful communication. Questions were answered and all was very well done!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.