Much improved from 2025
My initial review was negative, but I must say, they pulled up their socks and improved tremendously.
After my review, I was contacted over the phone, and promised improvements to be delivered soon. A few weeks later things have really improved, well done.
Omnipresent French is gone, everything works smoothly and functionalities have been improved tremendously. Amazing turnaround, and I see new options weekly.
here is my first review:
We subscribed about two months ago, and to be honest, our experience as a business is very disappointing.
The various bots always struggle to access the various resources and integrations.
It seems we can't get away from French being everywhere, although we operate in an English speaking country and it is a requirements.
The customer service bot is not accessing the resources made available, and after weeks of trying to fine tune the settings and prompt, it is still failing to handle every second enquiry correctly.
The interaction with the various bots overall are very slow, and the lack of access to the so called resources is such that we have to explain everything over and over again.
Customer service is extremely slow, we have tried to address the issues experienced, but there is no feedback and no change.
September 26, 2025
Unprompted review