The price found on Kissandfly.it was way cheaper. My confirmation was promptly issued both via email and whatsapp. I couldn't be happier with their smooth experience in the booking process
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The price found on Kissandfly.it was way cheaper. My confirmation was promptly issued both via email and whatsapp. I couldn't be happier with their smooth experience in the booking process
Company replied
Our return flight was still shown by Kiss&Fly as Sharm El Sheikh → Rome, and their customer service had even confirmed the SSH–FCO route shortly before departure. At the airport, we discove... See more
Company replied
The price found on Kissandfly.it was cheaper and the confirmation arrived very fast. I had my flight confimation on web site of the company inserting the PNR given me by Kissandfly.it All was ok
Company replied
I was a bit scared when I booked a Norse ticket from London to Bangkok with Kissandfly after reading all the bad reviews. However, my experience has been positive, and I am now ready to take off. I... See more
Company replied
Kissandfly.it è un'agenzia di viaggi online leader specializzata in servizi di viaggio completi. Offriamo una vasta gamma di servizi, comprese le prenotazioni di voli e hotel, rendendo la pianificazione del tuo viaggio comoda e sicura. Grazie all'interfaccia intuitiva del nostro sito, potrai trovare rapidamente le migliori opzioni per il tuo viaggio ai migliori prezzi. Il nostro obiettivo è fornire ai nostri clienti il massimo livello di servizio e supporto in ogni fase del loro viaggio. Affida i tuoi viaggi a Kissandfly.it, il tuo partner affidabile nel mondo dei viaggi.
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The price found on Kissandfly.it was way cheaper. My confirmation was promptly issued both via email and whatsapp. I couldn't be happier with their smooth experience in the booking process
Reply from Kissandfly.it
The price found on Kissandfly.it was cheaper and the confirmation arrived very fast.
I had my flight confimation on web site of the company inserting the PNR given me by Kissandfly.it
All was ok
Reply from Kissandfly.it
Our return flight was still shown by Kiss&Fly as Sharm El Sheikh → Rome, and their customer service had even confirmed the SSH–FCO route shortly before departure.
At the airport, we discovered that our names were not on the flight.
We immediately contacted support, called multiple times, tried TTN Travel Support and the online chat. No real assistance was provided. We were left stranded in Egypt and forced to buy two last-minute flights to Naples, plus hotel and additional transport at our own expense.
Even after the incident, our Kiss&Fly account was still showing the Rome flight.
We have now submitted a full formal claim with all evidence and receipts. So far, we have received only automated replies and no substantive response, not even to the urgent request sent from the airport.
Completely unacceptable handling of a serious situation.
Reply from Kissandfly.it
I got scammed by kissandfly.
I bought 2 tickets from tirana to bologna and when I went to do the check-in, they told me 7 people were in my ticket, and if I wanted to do the check in I needed to pay over 1.000 euros for my 2 tickets (I already payed my tickets i only needed the check in).
I had to stay in albania and now I need to buy another ticket and spend another 300 euros for each ticket.
Dont buy here, they steal your money.
Reply from Kissandfly.it
Pretty bad for now, they need to get their shit together
Reply from Kissandfly.it
Quick and best price luggage included on a connection where the former monopolist tries to enforce absurd tariffs....
Reply from Kissandfly.it
I purchased a flight through KissandFly on 20 July and paid an additional €137.99 for their 90% refund service, expecting that if I needed to cancel, the process would be straightforward.
I requested a cancellation the very next day, on 21 July.
The good news is that I have now received my refund, and I appreciate that KissandFly ultimately honored the refund service.
Unfortunately, the process was much more difficult than it should have been.
My booking had been made as a guest booking, and because of an email address issue I couldn't access it through my account. I repeatedly explained this to customer support, provided screenshots showing that my account displayed "No orders," and followed every instruction they gave me. However, I kept receiving generic replies saying my request was still "under review" or instructions that simply didn't solve the problem.
Eventually, I discovered that my original refund request had expired because it required confirmation through the booking itself. Since I couldn't access the booking, I had no way of confirming it. After many emails, I finally managed to regain access, submit a new refund request, and the refund was processed.
I also believe there is a flaw in the booking system. Email addresses are not verified when creating an account or making a booking. In my case, this led to weeks of confusion because the booking became associated with an email address that I could not receive messages from. A simple email verification step could have prevented this entire situation.
In the end, the refund was paid, which is why I have updated my review. However, the process took weeks, required far too much back-and-forth with customer support, and caused a great deal of unnecessary stress. I hope KissandFly improves both its communication and its handling of guest bookings and account verification in the future.
Reply from Kissandfly.it
Bad experience. We realized only very late (and this was our fault) that there was a mistake in the name of a passenger (we were 5). We contacted the support service, they only replied that the name was correct (but it wasn't, we sent them the document) and they didn't do anything, they didn't amend it nor told us what we had to do, even if we told them it was a top urgent matter. When we finally could speak with someone on the phone and were informed on what we had to do (by ourselves), it was too late as the flight would have left after less than 24 hours. Finally we had to buy a new ticket, so we lost a lot of money.
Never again
Further details:
July 9th:
-at 23:07 advised wrong name of one passenger
-at 23:58 made the name change on the website asking to amend the booking
July 10th:
-at 8:54 got a reply in which it was indicated that the name was correct
-ar 8:58 wrote that there was a mistake in the name and asked the urgent amendment
-at 9:10 sent copy of the document to show the correct full name
-at 9:13 asked an urgent reply to know if the data were amended on the booking
-at 10:25 sent a new email
-at 12:41 sent email again
-no replies till 18:46, when we were told the data were correct, as per the inserted ones
All above times are Italian ones.
We also made 3 phone calls, but the line was always cut. Only at 14:47 we could finally speaker with an operator, who explained us whatcto do . But it was too late.
We had to buy a new ticket, so we lost money.
If the customer service had immediately replied in the early morning with the instructions for the amendment (as we understood we had to provide by ourselves), we would have been on time.
We will never use kissandfly again nor suggest anyone to use it.
Riva
Reply from Kissandfly.it
I booked a flight from Barcelona to Paris through Kissandfly at a competitive price. The booking was advertised as including cabin baggage. It was listed as an Iberia flight operated by Vueling. It is important to mention that, during the search, I specifically selected the option to display only fares that included cabin baggage.
A few days before departure, I checked the reservation directly on the Vueling website using the booking reference provided for check-in. I discovered that my fare included only a small personal item, such as a backpack, and not the cabin bag I had paid for.
I then contacted Kissandfly’s customer service through several channels:
Through the website chat, I spoke with Ms. Mariia Podvadtsiatnyk, who assured me that cabin baggage was included. As evidence, she sent me cropped screenshots from a Vueling page showing that an additional cabin bag could be purchased. Because the screenshots were cropped, they could misleadingly appear to show that the baggage was already included in my reservation. Despite my repeatedly explaining the issue, she continued to insist that the baggage was included. I then contacted Vueling directly, and one of their agents confirmed that my booking did not include cabin baggage. After I sent Kissandfly screenshots of this conversation, I was told that a support ticket had been opened.
I also contacted Kissandfly’s email support. Initially, they relied on the same unrelated page to claim that cabin baggage was included. Their response changed only after I showed them the conversation with the Vueling agent.
I called the customer-service number and chose the Italian support. The representative said that she would investigate the matter, but she did not ask for my booking reference, name, or any other identifying information. She may have been able to identify the booking through my phone number, although I do not remember providing it during the reservation process.
Finally, I called the English-language customer service. The representative immediately understood and acknowledged the problem, treated me respectfully, and said that it would be resolved overnight. It was, in fact, corrected by the following day.
I do not know whether my experience was an isolated incident. However, the most disappointing part was repeatedly receiving carefully cropped screenshots of an unrelated page, presented as though they proved that the baggage was included. The fact that the same approach was used by more than one support channel made it seem like a standard response to this type of complaint.
My advice is that, even when you find a good fare through Kissandfly, you should check the reservation directly with the operating airline well in advance and verify that the baggage allowance and fare conditions match what you actually paid for.
Reply from Kissandfly.it
Scammer company!!!! I have a connection flight from milano bergamo to Tirana. I received an email couple of hours before the time of my flight, stating that my flight has been postponed by 2 hours and they need me to validate the change. I accepted the change as soon as I received the email, then they sent me another mail saying that I was late for the confirmation and to change my ticket to another time in the future they asked me an additional 480 euros!? meantime they refused my refund request, I came to the airport at the time of the flight and it turned out that I still could get in. They tried to scam me 480 euros and it seems like a scheme that they do this to overbook and sell more tickets to more people meanwhile obsturctinpassengers to catch the flight at time.
Reply from Kissandfly.it
I had to pay extra for luggage allowance as i had paid before, had a connection flight and one of the flights didn’t have allowance, therefore it made so hassle for me to empty my luggage, tried to check in online again my own email address hasn’t been registered with airline, so i had to contact travel agency to allow my email for check in.
Reply from Kissandfly.it
SCAM! Do NOT deal with this company in any way. You will be worse off if you do. They take your money, cancel your plane tickets, and then refuse to refund you.
If I could give 0 or negative stars for Kiss and Fly, I would. I cannot believe this company has any positive reviews, and I would venture to say a lot of them are probably fake.
I bought a flight through Kiss and Fly A YEAR AGO that they cancelled (without informing me--I found out when I got to the airport) and they have NOT refunded a dime. I had to repurchase my flight when I arrived at the airport in order to get on my flight.
They finally agreed to refund me, but are refusing to refund via my original payment method, by check, or another secure method. They are instead demanding that I provide my bank account number OVER EMAIL in order to "wire" the funds to me. My card number was already stolen on their website (I found erroneous charges immediately after buying from Kiss and Fly), and this seems like another convenient way for them to easily steal money from you. Stay away from these folks!
Reply from Kissandfly.it
Booking experience went bed, I was not able to check in and when I reached out directly to the airline, they confirmed that my ticket was on hold for fraud/denied payment.
It was quite stressful getting to know about it few hours before departure. Two stars because they did fix the issue and the person supporting over What’sApp was very professional. My suggestion: avoid unnecessary stress and book your flight somewhere else
Reply from Kissandfly.it
The customer service is very good, my first experience was positive. I spoke with Adriana Lopez. Thank you
Reply from Kissandfly.it
Andriiana López Helped me , she was really nice , super professional and solved the problem in a few minutes. She is the best
Reply from Kissandfly.it
Very very very bad I don’t want anyone buy traveling tickets from you I was so ill and I didn’t get any support from you
Reply from Kissandfly.it
Made a reservation through their platform and had to reach out for some support around my travel details. Anastasiia Volosianko from the support center was extremely helpful, solved the issue and provided me with the info within 30 minutes from my inquiry.
Thanks!
Reply from Kissandfly.it
I had a terrible experience with this site. One minute after purchasing my airline tickets, I was told they didn't actually exist and that I'd receive a refund within 24 hours. I've been waiting for this refund for over 5 days, despite repeated calls to customer service, and I still haven't seen my €152. I'm waiting for a response, please. Thank you.
Reply from Kissandfly.it
I want to thank Mariia Ivasiuk's support in solving problems, a great and apreciated help.
Claudio
Reply from Kissandfly.it
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