kaoaofficial.com Reviews 

I love the clothing brand itself. The clothes are amazing quality and the service is amazing. Would highly recommend ordering from this brand

Wore their dress for my welcome party! Their team reached out via WhatsApp once I purchased to clarify shipping. Dress was stunning and received so many compliments on the unique look.

Obsessed with your pieces! High quality, fits like a glove, and great service. Highly recommend!

I ordered my birthday dress from Kaoaoffical and i love my dress when it arrived , their customers services was very nice and the dress was a beautiful to behold !!

I wore this KAOA Australia dress for an evening at the Royal Riviera in Saint-Jean-Cap-Ferrat, and it was absolutely perfect for the setting. The soft champagne-blush color is beautiful in person, and the satin drapes so elegantly.

I especially loved the simplicity of the front paired with the open-back detail—it feels feminine, sophisticated and effortless without being overdone. It was comfortable throughout the evening and photographed beautifully, especially with the way the fabric falls and moves.

Such a gorgeous dress for a summer evening on the French Riviera, a destination wedding, or any special occasion. I felt beautiful wearing it and would absolutely wear it again.

I had to wait a long time for the shipment, which is a downside. Also, the website listed the wrong fabric composition for the dress I ordered. But I really liked everything. The clothes are good quality.

Great seller, very responsive and helpful!
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Customer service was quick and efficient. I received my items sooner than I anticipated and am very happy with the quality and design

Great quality and still pretty fast shipping for it’s made to order. I didn't have any loose or protruding seams. Also the fit is very nice.

The dress was amazing, the material, the cut, everything was amazing. The delivery was pretty fast.

I love this dress! It's beautiful, the quality is excellent, and the prices are very affordable. Highly recommend and i would like to buy more

I was genuinely impressed by the elegance and femininity of the dresses. The designs are beautiful, and the quality met my expectations, which is why this review is all the more disappointing to write.

Unfortunately, the sizing is remarkably inconsistent. I ordered two dresses in the same size, yet one fits quite tightly while the other is loose enough that I could easily have chosen a size smaller. I also found the return policy far from customer-friendly, especially considering the uncertainty of the sizing.

One further observation is that the dresses seem to be designed for a much shorter frame. A dress I purchased with a slit reached almost to the top of my buttocks, despite me not being particularly tall. Thankfully, my local seamstress was able to alter it beautifully.

I would happily order again if the sizing were more consistent and the return experience more accommodating.

We are extremely grateful to Kaoa for a beautiful dress! My daughter looked endlessly for a different graduation dress of great quality and beautiful style, her dream was fulfilled! She loved her dress!
I would recommend this brand to anyone for quality and beautiful stifling!
I would definately reorder, from Canada!

Excellent fabric quality and elegant, tasteful design, beautiful dresses. The dress was worth every penny I paid for it.
Very efficient customer service from placing the order, tracking it until it was delivered. It was my first purchase, but I became a fan of this brand. Very satisfied.

I am very satisfied with the variety of dresses, the easy order process, the quite fast delivery and with the good product quality. We ordered different sizes/styles of dresses and chose one. The return was at my cost, which is just fair, and worked very reliable. A little accounting error was addressed and corrected immediately. To be honest, I had some concerns beforehand, but everything went very professionally, reliable and fast. Thank you for this excellent experience!

I am extremely disappointed with my experience with KAOA.

I returned a defective item following the instructions provided by the company and was repeatedly reassured that the customs process would be handled correctly. Despite this, the matter was not resolved in a timely manner and I was subsequently contacted by a debt collection agency regarding unpaid VAT and duty charges connected to the return shipment.

While KAOA eventually reimbursed part of the customs charges, this DID NOT COVER THE FULL AMOUNT I was required to pay, and the situation was only partially resolved after significant delays and repeated escalation.
Throughout this process, I spent a considerable amount of time communicating with KAOA, DHL and customs authorities in an attempt to resolve an issue that originated from the return procedure itself.

The prolonged lack of resolution led to unnecessary stress, inconvenience, and the involvement of a third-party debt collection agency—something that should not occur when a return is processed correctly.

Although I acknowledge that KAOA eventually contributed toward the costs, the handling of the situation was slow, incomplete, and ultimately unsatisfactory from a customer service perspective.

I would strongly advise potential customers to be cautious when ordering internationally and returning items, as customs-related issues may not be managed efficiently or in full.

The quality of the products is very good, but unfortunately my experience with customer service was disappointing.

I placed my order on April 11 based on the advertised delivery timeframe of 8–15 business days for a wedding on April 25. The package only arrived on May 6, after both the event and the estimated delivery window.

The items remain completely unused and are still part of KAOA’s current collection, yet no return, exchange, or store credit was offered. While delays can happen, I was disappointed by the complete lack of flexibility or goodwill in resolving the situation.

Beautiful products, but customer service was unwilling to help when an issue arose.

Hopefully Google can translate, this is the most astonishingly beautiful set I think I’ve bought in a long time. It’s exactly as pictured. Expensive, and you’re paying a lot to ship it to the United States, but it was 100% worth it. I was worried about the timing, but I gave myself a two month lead time for the event I wanted to wear this to, and I want to say it came in a little over a month.

Beautiful dress, excellent quality, and worth every penny ✨
I am absolutely delighted with my purchase from KAOÂ. I ordered the black glitter gown and it exceeded my expectations.
The dress is stunning, elegant, and beautifully made. The fit is perfect, the cut is very flattering, and the overall design feels luxurious and unique. The dress looks exactly like the photos on the website.
One thing worth mentioning is that the glitter sheds a little while wearing the dress. However, for me this was not a problem and did not affect my experience, as it is quite common with glitter fabrics. The final look is so beautiful that it was completely worth it.
I felt confident and elegant wearing it and received many compliments throughout the evening.
Overall, I am very satisfied with my purchase and would definitely recommend KAOÂ to anyone looking for a special occasion dress