JD Sports, Ireland Reviews 

22,774
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,594 reviews, reviewers had a great experience with this company. Customers frequently mention that deliveries arrive remarkably fast and smooth, while in-store and online staff members are described as exceptionally helpful, kind, and knowledgeable. Many people also appreciate the broad selection of quality sporting brands and footwear, noting that the online ordering process is generally very straightforward. However, some people mentioned experiencing frustrating delivery delays, missing packages, or receiving incorrect products that required extensive follow-ups. Consumers also noted occasional issues with damaged items arriving at their homes or experiencing prolonged delays when trying to process returns and refunds.

What people talk about most

Product

People report ambiguous experiences with product quality and purchases. On one hand, consumers praise the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share ambiguous opinions on order, reflecting a high level of disagreement regarding their... See more

Staff

Reviewers highlight ambiguous aspects of staff, expressing both deep frustration and great appreciation.... See more

Service

Customers had positive experiences with service, noting that delivery is consistently fast and the ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am really happy with my shoes from JD Sports. They are super comfortable, fit perfectly, and are great for everyday wear. Excellent quality and a great shopping experience. Highly recommend. 👟❤️

Company replied

Rated 3 out of 5 stars

Did not receive my daughters nike shorts nearly a month now so customer service has arranged a refund saying they must be lost in transit she still wanted the shorts

Company replied

Rated 3 out of 5 stars

One of my order was slightly damaged and delivered without receipt. It seems like someone did it with purpose so I can't return or exchange the item. But, the other items I was satisfied on the price... See more

Company replied

Rated 5 out of 5 stars

I’ve always had a great experience with JD Sports. My orders have usually arrived very quickly and the whole process has always been efficient and reliable. Only one of my orders took a little longer... See more

Company replied


Company details

  1. Clothing Store

About JD Sports, Ireland

Written by the company

JD Sports - where sports fashion meets street style. With all the hottest collections from Nike, adidas, Vans and more, JD is the undisputed King of Trainers and unrivalled in our selection of brands. New and exclusive products land in-store and online daily, making JD your one-stop hot spot for top trending fashion. Head to JD now to shop the hottest looks to freshen up your 'fit!

Contact us via Customer Care

Contact info

3.8

Great

TrustScore 4 out of 5

23K reviews

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3.8

All reviews

(22,774)

1,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer service and quick…

Great Customer service and quick delivery

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
JD Customer Care Team

Rated 5 out of 5 stars

Very reliable good quality products

Very reliable good quality products. Quick delivery service, I'll continue to shop there
Sincerely,
Carolyn Horan
25/8/26

September 6, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
JD Customer Care Team

Rated 5 out of 5 stars

Customer service

I went in store at Navan town center to the new shop with a voucher that wouldnt work online. The girl at the till was more than helpful, her customer service was excellent, also her colleague with finding footwear.

August 20, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
JD Customer Care Team

Rated 1 out of 5 stars

Terrible customer service wouldn't…

Terrible customer service wouldn't refund me after delivering to wrong address

September 6, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Good quality

Good quality

September 1, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
JD Customer Care Team

Rated 5 out of 5 stars

Quick delivery and perfect quality.

Quick delivery and perfect quality.

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
JD Customer Care Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, thank you!

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
JD Customer Care Team

Rated 1 out of 5 stars

Shoes came two different sizes,had to…

Shoes came two different sizes,had to go to the shop to return and wait like 40 minutes because the barcode didn’t work

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 1 out of 5 stars

Still not resolved customer service is…

Still not resolved customer service is not responding

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Great service

Great service

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
JD Customer Care Team

Rated 5 out of 5 stars

My experience

I never have a problem ordering from jd sports always a pleasant experience.

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
JD Customer Care Team

Rated 4 out of 5 stars

Item perfect quick delivery

Item perfect quick delivery

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Ordered three pack T-shirts and was…

Ordered three pack T-shirts and was very happy with them.

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
JD Customer Care Team

Rated 5 out of 5 stars

Good customer service on the store in…

Good customer service on the store in liffey valley

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
JD Customer Care Team

Rated 5 out of 5 stars

Online shopping

Shopping online never a problem and delivery always on time .

August 31, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

The item was not in store but in stock…

The item was not in store but in stock so they posted it to my house for free

September 3, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
JD Customer Care Team

Rated 1 out of 5 stars

To noisey for nuro diverges kids

To noisey for nuro divergent kids

September 5, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional

September 5, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
JD Customer Care Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery

September 5, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
JD Customer Care Team

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