Sportsdirect.com Reviews 

304,733
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 16,603 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent value and competitive pricing, along with the good quality of products. Many find the website easy to use for ordering and report fast, prompt delivery, often arriving early. However, some people were dissatisfied with delivery, citing unreliable couriers like Evri, significant delays, and high postage costs. Others reported issues with product sizing, receiving incorrect sizes or pre-worn items, and poor packaging quality with damaged boxes.

Reviews shaping this summary

Rated 4 out of 5 stars

Well described items with enough info to make a purchase. Easy buying and reasonably fast delivery. Website search good, filters work well. Great value on some sale items . Postage cost is irritat... See more

Rated 4 out of 5 stars

The service from sports direct was perfect the only downfall was a size issue with Firetrap vest, amazing price but the 2XL size vest was undersized. Real size probably a Large. Some of you are probab... See more

Rated 4 out of 5 stars

Disappointed on size meant to be 12 month and very small I will now need to return to nearest shop which is 3 mile away as no return slip in bag . On checking seems u can’t take an online order bk to... See more

Rated 4 out of 5 stars

Excellent shopping experience and quick, efficient and smooth. Very easy to shop and go through the process. However, a very poor experience with Evri on the delivery so you may want to review the Cou... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Activewear Store
  2. Camping Store
  3. Fitness Equipment Store
  4. Running Store
  5. Soccer Store
  6. Sportswear Store

About Sportsdirect.com

Written by the company

The UK's largest Sports Store, we bring you the best brands at bargain prices, all year round! With stores all over the UK as well as a huge online catalogue, you're sure to find what you're looking for!

Customer Service Opening Hours

Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are shown GMT)

Contact us via Customer Care

Contact info

3.1

Average

TrustScore 3 out of 5

305K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(304,733)

16,822 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a personalised football T-shirt…

Ordered a personalised football shirt as a gift.
Delivered without personalisation and no way of being able to speak to somebody in Customer Services. I paid £7.99 to have the item sent to me and then £4.99 to return it.
I’ve re ordered another personalised football shirt and no paid another £4.99 for delivery. I will be so disappointed if the next shirt is incorrect again. Then I will have paid so much in delivery fees and not have what I wanted in the first place. It’s ridiculous how it’s made so difficult to speak to anyone for help.

July 20, 2026
Unprompted review
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Rated 4 out of 5 stars

Need exact sizes description of each product

Website is working good. I only have 1 issue with the size description of product. I ordered sketchers shoes. I was struggling find the length of that shoe. I clicked on size chart, instead of they gave that shoe description they showed all brands sizes but not with the exact length n width. So please on Website put exact length n width information of each shoes.

July 23, 2026
Unprompted review
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Rated 2 out of 5 stars

Nike Air Max

I ordered Nike Air Max in brown, they changed the order to grey/blue.
Delivery took a week, on arrival the outer packaging was undamaged, the shoe box was ripped to pieces.
Returns cost £4.99. ???
Getting in touch is almost impossible.
I won't be shopping with Sports Direct again.
Take my advice, shop elsewhere.

July 23, 2026
Unprompted review
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Rated 4 out of 5 stars

Items all arrived ok

The jammers I ordered were fine. The only thing I don't like about shopping online with this company is the amount that you pay for postage, especially paying £5 per item returned (you can't return to a shop). Other companies are much better on that front. However, thankfully I didn't need to return items this time and otherwise everything has been completely ok.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

I love this shop

I love this shop. The excellent quality, the large variety, the unbeatable prices, there's always something that I like for me or for presents. Throughout the years, I have never had to send anything back, all the opposite, I always come back for more! Thank you so much, Sports direct! ❤️

July 23, 2026
Unprompted review
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