Just Energy Group, Inc. Reviews 

Worst company ever! They cancelled my account one month in. Then crazy bills for for account to continue service. Then today, out of no where my power goes out. I call CenterPoint and they tell me Just energy ordered a cut off for today NOV 2nd, that was submitted the day they cut my first account. They never cancelled this when they incorrectly closed my initial account. Then took several hours arguing with me trying to convince me this was not their fault, again!

All of this and they try to blame others, "someone must have used your address to cancel service on accident." This company is despicable. I wish I had never allowed that lying Sales Representative in Sam's club to convince me to give Just Energy a shot.

Worst customer service, today i call and "Ana" sounded like she worked in a dog kennel. I asked her if she did. Multiple dogs barking non stop and the TV blaring loud in the back ground. How unprofessional. Employees like this need to be in an office setting. How embarrassing to Just Energy.

Save your time and look elsewhere. My experience with this company was highly unprofessional, and I strongly recommend taking your business to a competitor.

PS...i already switched companies this afternoon. Lets see how their last bill is going to look like....SMH

I signed up with Just Energy over ten years ago when the company was fairly new. It was touted as one of the best new companies in my state and green energy. It was good at first but then I got tricked into a 5 year contract and I know I did not agree to it. They use deceptive tactics to get you to do this, then charge $75 to get out of it. There are also usually at least $20 of strange fees on my bill, so I'm not actually getting the rate it says I'm getting. I am now 3 months away from the end of my 5 year contract and sure enough someone just called me trying get me to stay with them. I could barely even understand him bc the customer service is outsourced to another country now, so I don't trust any company that does that. I can barely understand their broken English.
STAY AWAY from this company! They are not one bit reputable and I can't believe they ever were! I can't wait to be done with them. I'm sick of these kinds of companies getting away with this type of thing.

Bill is high for every month. They tell you that you are locked in for a low rate like 10 cent no matter how much you use. But then you get an extra "delivery charge" which makes your charges 16 cents or more. You don't actually get the low rate. They raise it if you go over a certain amount of usage. Bill is always 300-400 no matter the season. Then the contract has this chart as well. That even though you are promised the low rate of you use more you get charged more and that "delivery fee" is how they sneak it in. The bill will also tell you some where at the bottom that your average price is more depending on have when that isn't what you sign up for.

They are untrustworthy. They committed me to a three year contract. The only time I spoke with them is on set up at over 19 cents per KWH. No way I committed They even asked for a deposit. No way I made a three year contract.

Star

I had a very frustrating experience with Just Energy customer service. I spent nearly 34 minutes on the phone and was transferred to three different representatives and then a manager. Each person asked me to repeat the same information and verification questions over and over again. Despite all the transfers, my issue was not resolved, and I felt like no one was taking ownership of the situation. After repeating myself multiple times and getting nowhere, I eventually hung up. Customer service should be better organized and more respectful of customers’ time.

Omg do not I repeat do not sign up with this company smh they stole me from my last company without my knowledge of consent, then I get my first bill its doubled up wayyy more then what I've ever paid for electricity smh I am so hurt and torn, I can't believe this company has done this to me, promising discounts and lower plans after I had to speak with somebody about what happened in the first place this company is a scam...

I absolutely would not do business with this company. They have predatory pricing. Here in Michigan, I signed up with them and on my bill for February 2026, the charged me $10.44 per MCF and Consumers Energy charge for the same period was $2.98, and for March, Just Energy is at $10.44, while Consumers Energy is at $3.63. On what planet does Just Energy think this is fair pricing. They sell you on this hook that they lock you in at a lower price. DO NOT DO BUSINESS WITH THESE PEOPLE> BUNCH OF CROOKS!!!!!!

ABSOLUTE BUYER BEWARE! I got suckered in to signing up at Sam's Club. They looked at my usage and told me "oh your bill is going to be sooooo much lower" so I signed up like an idiot. My first bill was DOUBLE. I called the supposed VIP Sams club line and got an overseas person who knew nothing about all the promises they made. I tried getting support from everywhere. The website does not work, even their help articles require a Salesforce login you don't have. Then you try to chat and it says it is connecting you and nothing. I am a property manager and I have a relationship with a large electricity provider here. I sent him my bill and he said I am being charged higher than their highest commercial short term rate!

So friendly with great professional service that made me feel relaxed and helped me with my questions. Great company.

Absolutely the worst most aggressive sales people that should not be knocking on your door. That is against the law and they keep doing it.
I just canceled my service with them and called them out. Advised them how pissed off I was and almost dropped the F-Bomb.A 1 star is a stretch there should be a ZERO

If I could give this no stars I absolutely would! This company has completely torn my life apart! I was preyed on at a grocery store WITH my children in tow. Promises of lower bills, some sign up bonus (I never seen surprise, surprise), and a ease of cancelation if i wasnt satisfied. Then my 1st bill comes in over $1100 you are seeing that right over a Grand for ONE MONTH. The riders alone was almost $900, they totally scammed me in a way i was not expecting! Now im sitting on a disconnect in less than 2weels for almost $4000. I told the women from the company i was financially struggling an i could not afford my bills to get any higher. They assured me over an over again it not only would SAVE me money but also would make it easy to conduct business when I had a issue. Well I have a issue an ive called both my parent company an just energy an I keep being "disconnected". It feels more like nobody is willing to admit this is a total scam! They have ruined my life an my children's there is absolutely no way i can find the money for this. I CAN NOT pay this bill as it sits. So It will be shut off. How can they come into poverty stricken areas an take unexpecting, vulnerable people up top like this? How is this not illegal? I want someone to answer for this to me but i bet nobody will step up! I suspect not one of them care at all, an will sleep just fine at night! Your all evil money hungry people and It is disgusting you take people for a ride like this! Someone should investigate this company now! Do NOT fall For this!

I recently returned from a trip and noticed my utility bills were unusually high, prompting me to contact Just Energy for clarification. Unfortunately, my experience was far from satisfactory. When I called customer service, I was informed that they automatically renewed my contract because I never returned a form they supposedly sent out. Instead of addressing my concerns, the representative seemed more interested in upselling additional services that I had no interest in. I pressed for an explanation regarding my exorbitant bill, especially since my home had been vacant for months. Regrettably, the response was vague and unhelpful. It seemed like the representative didn't have the answers I needed, which left me feeling frustrated and unheard. Overall, my experience with Just Energy has been disappointing. The lack of transparency and customer support makes me hesitant to recommend their services. It felt like a complete rip-off from start to finish, and I would advise potential customers to think twice before signing up with them.

Deserves negative rating. The bill is outrageously high and the amount fluctuates so much although the usage remains the same. This company is nothing but a scam.

I have not lived in Alberta or had a Just Energy account for over 8 years. Out of nowhere, I’m now receiving repeated calls about an unpaid bill that has nothing to do with me. This is extremely frustrating, inaccurate, and disruptive. If this company cannot maintain accurate records, they should not be harassing people for debts that don’t exist.

I recently discovered I would be charged $175 for early disconnect fee by Just Energy Account #: 7494021 on June 24 2025. I was surprised by this fee. The fee was for early disconnect of their service that I was told I agreed to a 2 year contract over the phone in Sept. of 2024 to end Sept. 2026. Number one why would I call them when I had power to my home. Number two why agree to a 2 year contract over the phone I had no incentive or motivation to do so.
I sent a certified letter to Angela Brock VP of Member Services & Solutions (that job title what a joke in my case there was no solution). I received a weak unclear letter response from Walmart to call them with a reference number to a call center that had absolutely nothing of value to offer other than "Call Just Engery and talk to them again"!

Just Energy is hands down the most deceptive, unethical, and predatory utility company I've ever encountered. They roped me in with a "competitive" commodity contract and a $50 Sam's Club gift card, promising I'd be getting the best rate on the market. It sounded like a win-win. Spoiler alert: it was a lose-lose.

Despite their claims, I never received a single notice about a contract renewal, no mail, no follow-up calls, and nothing via email, even though I was allegedly "subscribed" to their promotional communications. I checked. I received three emails total - all unrelated to contract terms and all before this supposed renewal took place.

Let's entertain their theory: maybe, just maybe, both mailed renewals were stolen from my mailbox (despite nothing else ever going missing), and all their emails magically went to spam. Fine. But not even a phone call? Not one courtesy attempt to confirm whether I intended to renew a contract that would TRIPLE my rate?

Yes : TRIPLE! Consumers Energy currently charges $3.41. We've been stuck paying $9+ for over a year.

We assumed our higher winter bill was due to seasonal use or a small home addition, a mistake that cost us thousands before we realized the truth. By the time we connected the dots, it was too late, and Just Energy? Not even remotely apologetic.

And don't expect local customer service. You'll be routed to a call center overseas where no one is empowered to help. This entire operation is built on misleading contracts, zero transparency, and a total lack of accountability.

Avoid Just Energy at all costs. Shame on Sam's Club for allowing them to con their customers! This isn't just poor service, it's a scam disguised as a utility provider.

Just Energy is one of the worst companies I have ever dealt with. They rely on lies, deception, and bad faith marketing.

Their representatives at Sam’s Club told me that my monthly bill, which usually ranges between $80 and $120, would be reduced by 50%, and that I would receive a $150 credit to cover cancellation fees, just by sending my last bill. They also assured me it wouldn’t be a problem even though the previous contract was under my wife’s name.

But everything changed after I signed up:
• They later demanded a marriage certificate to qualify for the credit, which was never mentioned upfront.
• My first bill came to $194, much higher than what I was paying before.
• They promised that nighttime usage would be free, but in reality, they charged me 33 cents per kilowatt-hour for night usage!
• Even after subtracting the nighttime charges, my bill was still $194, which is ridiculously high compared to my previous bills between $80 and $120.

They are not just dishonest—they are scammers who exploit customers with lies and manipulation.

I strongly advise against doing business with Just Energy under any circumstances.

It’s a Scam Don’t sign up. They told me free nights and no contract but my second month bill came out to be $750. That’s insane. Whatever you do don’t sign up. They should go out of business.

April 23 2025 - signed up for JustEnergy. Was told they would call and cancel my Reliant account for me.
April 26 2025 - reviewed JustEnergy contract and noticed the wrong address was on it. No big deal, I called and had them fix it
May 20 2025 - received an email that the old (incorrect) address had its service switched back to their provider.
May 23 2025 - received a bill from JustEnergy for $36.10 - confused, I checked my Reliant account and sure enough, it was still active. JustEnergy has my account as no longer active, so I can't login. I call customer service and I am told that "my JustEnergy service was turned on for 2 days and then JustEnergy was contacted by my service provider and told to cancel as I was a customer of a different provider." Then, JustEnergy cancelled my service.

I received zero communication about any of this.

They are still expecting me to pay the $36 for the 2 days of service that I never actually received at my correct address.

Incompetent is too soft a word to describe this company.

Terrible company ! They don't update your bill when you make a payment and overseas bill collectors call and harass you despite paying your bill. Online bill portal is hard to navigate and doesn't show recent payments. Steer clear !