My Wife LOVES all her Hot chocolate shoes. Quality has always been great, and if there have been issues, their customer service team has been excellent at addressing concerns as well.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently ordered the Dark Tattoo Women's Mary Jane Flats and I'm really happy with them. The design is unique and eye-catching, the fit is comfortable right out of the box, and the quality feels sol... See more
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My shoes were delivered swiftly and I absolutely love them! They're adorable and fit perfectly. They are my new favorite pair! Similarly to the last pair I purchased from Hot Chocolate Design, I am to... See more
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The shoes were in these adorable boxes and arrived perfectly undamaged and on time. I'm happy to report dark chocolate design is an amazing and legit company and the shoes even come with directions fo... See more
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Company details
- #10 of 71 best companies in Shoe Store
Written by the company
Hot Chocolate Design® is a creative footwear brand that blends vintage charm with modern flair, celebrating individuality through bold, collectible designs. Our women’s and unisex shoes combine comfort, color, and creativity—each pair tells a story and transforms everyday style into self-expression. From our iconic Mary Jane flats to statement heels, sneakers, platforms, clogs, and sandals, every model is carefully crafted to stand out from the ordinary. Founded with the belief that fashion should be fun, conscious, and original, Hot Chocolate Design® has built a global community of collectors who share our passion for artistic design and playful details. Our shoes feature high-quality materials, cushioned comfort, and eye-catching prints that make every step a conversation starter. Explore our collections to find the perfect pair that matches your personality—retro, modern, or simply unique. Whether you’re dressing up, going casual, or expressing your creative side, Hot Chocolate Design® offers funky, fashionable, and unforgettable footwear. Collect them all and join thousands of fans around the world who have discovered the joy of wearing art on their feet.
Contact info
33149, Key Biscayne, United States
- international@hotchocolatedesign.com
- hotchocolatedesign.com
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My favorite shoe!!!
August 7, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
I never received my shoes
I never received my shoes. I have cameras. They were never delivered to my address
August 17, 2026
Reply from Hot Chocolate Design
Thank you for your feedback! Please contact our customer service team at international@hotchocolatedesign.com. We want you to be 100% happy with your purchase. Best ;)
Excellent quality
Excellent quality, well made shoes, comfortable, and very cute different shoes.
August 18, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
I was really hoping for some comfy high heels…
I was really hoping for some comfortable high heels with a wide toe box as I am a lawyer who attends Court and need dressy Court shoes (sick of wearing flats).
While the toe box is wider/rounder, my toes still jam into the front/top of the toe box, so the toe box is not comfortable.
The decoration/patterns are really cool and the heel height/stability is fine, but the material that the shoes are made of is very hard, not leather and was slicing into my ankle bone with each step. I will only be able to wear these shoes if I will not be walking or standing, and only with thick socks or stockings :( For reference I have slim ankles, slim mid foot, and natural-splay toes, so prefer wide toe boxes e.g. vivobarefoot, saguaro etc.
August 28, 2026
Unprompted review
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
These beautiful shoes came fast
These beautiful shoes came fast! They are better than I even imagined!
August 17, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
Love the color
Love the color. It matches my dress perfectly. They are comfortable and the added cleaner was a plus
August 17, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
Hot Chocolate warms my soul.
I always have an excellent experience with your business. Communication between staff is quick, professional, and always satisfactory. I love your shoes too. Quality and design are just amazing. So worth the price.
August 17, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
I own two pair and I adore them
I own two pair and I adore them. They arrived in the best box ever and quickly too!!!
August 17, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
Fell apart within a week and no…
Fell apart within a week and no customer service response.
August 12, 2026
Reply from Hot Chocolate Design
Thank you for your feedback! Please contact our customer service team at international@hotchocolatedesign.com. We want you to be 100% happy with your purchase. Best ;)
My Wife LOVES Hot chocolate
My Wife LOVES all her Hot chocolate shoes.
Quality has always been great, and if there have been issues, their customer service team has been excellent at addressing concerns as well.
July 24, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
The shoes actually are comfortable
The shoes actually are comfortable. They run big…I’m an 8.5 and fit well into their 7s. Unique and can stand in them all day, it’s a win for me. I’m hoping they last as well.
August 14, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
Service was great
Service was great, they also replied to an email to explain to me how the international shipping worked after I asked them why there weren't updates in my tracking. Everything was in the box and well protected
August 11, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
Love my new shoes
Love my new shoes! Unique style and very comfortable. I get tons of compliments when I wear them!
August 10, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
Hot Chocolate Design shoes are awesome!
Hot Chocolate Design shoes are top-notch. They are cute, and they are comfy. They also arrive promptly after purchase. Great company.
August 11, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
The shoes I purchased are beautiful and…
The shoes I purchased are beautiful and shipping was fast.
August 10, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
Excellent Experience!
My shoes were delivered swiftly and I absolutely love them! They're adorable and fit perfectly. They are my new favorite pair! Similarly to the last pair I purchased from Hot Chocolate Design, I am to the point of planning my outfits around this pair of shoes.
August 11, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
Not cheap but worth it!
These shoes are not inexpensive but there are many "sales" to allow folks like me the chance to snag many of the ones that catch my eye (before my size sells out). The quality is great and they arrive very quickly.
August 10, 2026
Reply from Hot Chocolate Design
Thank you for taking the time to write your feedback (It means the world to us!). If you're not yet subscribed to our newsletter, we recommend you do so and be the first to know about new styles, promotions and more. New styles are coming real soon. Collect them all !! --- PD: Did you see our New Sneakers, Clogs and Boots?
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