Hello Nancy Reviews 

2,331
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,029 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their impressive quality, delivering unique and satisfying experiences that often exceed expectations. The thoughtful packaging and ease of use contribute to an enjoyable journey. Delivery is consistently fast, discreet, and reliable. However, some customers also noted that certain products did not work as expected or were not the right fit for their personal needs. A few other people also felt that customer service responses could be slow, sometimes involving automated replies or requiring repeated information, which led to frustration.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with its... See more

Quality

Customers consistently note positive experiences with quality, praising products for exceeding expectations... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great and exceeding... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting fast and... See more

Customer service

Users describe positive interactions with customer service, highlighting experiences that exceeded... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never thought The Lem would live up to the hype! Never! I was soooo wrong!!! I’ve always needed like a rabbit vibrator and sometimes even then those don’t compare. There’s a difference, an amazing d... See more

Rated 5 out of 5 stars

As a 68 year-old woman, my demographic is often overlooked by just about everyone. The appearance of a tool/toy that can make intimacy this much fun after menopause is a gift to all women and most me... See more

Rated 5 out of 5 stars

The best customer service and great toys. I've bought 2 different toys now from Nancy, the avocado and the uno, and I'm planning on trying out one more, perhaps the berry. So far the avo is my favorit... See more

Rated 5 out of 5 stars

Hello, just wanted to share our experience with Nancy products. Wife saw ad on phone and was curious as we are aging F57 M69. Life is good, sex good for our ages but always room for more Bought the... See more


Company details

Written by the company

Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,331)

2,089 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My item never shipped

My item never shipped, it just sat in their warehouse after the label was printed. I emailed them over and over and they refused to respond.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

There are quite a few things I really appreciated about Nancy. First of all the discreet packaging is a great feat, having that privacy is a real breath of relief. Especially living with other people or in an apartment.
I also really appreciated the great amount of support I received when I chose to return my product. There was no pressure to keep it and the responses were very prompt as well. In addition to that I had some issues with receiving the package, but with the great support from the Nancy team and the post company I was able to get my package. So the amount of support and quality of it as well was really great. One of the best I'd have to say, which is really important.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Finally found a toy I love

I have been searching for a toy I really enjoy for years and I have finally found it! I have recommended this to every woman I know, this toy is AMAZING!

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

I bought this for my wife

I bought this for my wife. We've used the Magic wand which she still likes. However, this is next level for her. In 31 years of marriage I've never seen her orgasm so intensively before and be so satisfied. Do start out on the low setting for the first minute or so and work up. If started to high, she says it is too overwhelming.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Unreal

Unreal, didn’t expect this little lemon to pack quite the punch but it does! 11 settings but with th first 3 I’m seeing stars 🤣🤩

Delivery was so quick & discreet

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable

This was my first ever toy. All I can say is WOW!!!
People provide reviews for many things. You ever wonder if people where honesty. Well I am here to say, you have to buy and test it out. Warning it will be addictive.

July 20, 2026
Unprompted review
Rated 4 out of 5 stars

Bought the Lemon as a surprise for my…

Bought the Lemon as a surprise for my wife.
She was a bit unsure about it, not knowing anything about air/suction toy and used to a typical hard vibrator.
To say she liked it is an understatement.
She started just a bit ahead of me and was already going over the edge by the time I got undressed.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

I’m a big fan!

I’m a big fan. I wanted to use it solo the first few times to get the lay of the land. Easy to use. Looking forward to sharing it with my partner. I’ve even thought about passing the lem off as gifts.

July 19, 2026
Unprompted review

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