Habito Reviews 

10,887
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 756 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the platform's efficiency and ease of use. Customers frequently praise the helpful and approachable staff for guiding them step by step and making the entire mortgage process completely smooth. Consumers consistently emphasize how simple the digital platform is to navigate, turning a traditionally stressful situation into a straightforward journey. People deeply appreciate the exceptional customer service, noting remarkably quick response times, transparent advice, and clear communication throughout every single stage. Some reviewers were not happy with the communication, mentioning unresponsiveness, poor overall continuity, and delays when asking multiple questions.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, prompt communication, and... See more

Service

Clients share positive opinions on service, highlighting a seamless, efficient, and professional experience... See more

Customer service

People report positive experiences with customer service, noting that agents are exceptionally helpful,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is clean, modern, and easy... See more

Response time

Consumers find response times to be prompt and efficient. Reviewers consistently report that staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second time using Habito, first for my initial shared ownership mortgage and now for my remortgage. On both occasions, Antra has made the process feel easy. She clearly explained the p... See more

Rated 5 out of 5 stars

I was quite daunted being on my own and having to remortgage for the first time. I came across Habito as it was recommended by Martin Lewis and am so happy I did. Jo Frater worked with me and has been... See more

Rated 5 out of 5 stars

Great service accessed through the Monzo app. The advisor, Seb, was really helpful and transparent, helping us to find a new deal for our mortgage. We also appreciated the free protection advice call... See more

Rated 5 out of 5 stars

Absolutely great experience. Very friendly and helpful mortgage advisor. Got me a great deal with no problems, even better for me was that it was all done via messages on a secure platform, took about... See more


Company details

  1. Mortgage Broker
  2. Mortgage Lender

About Habito

Written by the company

Habito will get you the best mortgage possible. Fast, transparent and impartial - we’ll take care of it. Using a unique combination of cutting edge technology and industry-leading mortgage experts, homebuyers can, for the first time, be sure they are getting the best deal for them.

Whether you’re a first-time buyer, you’re moving, remortgaging, or simply taking back control of your finances, a mortgage is a big decision - it’s no surprise that 4 out of 5 people seek advice from a broker.

Unlike a traditional broker, our technology analyses every mortgage on the market from over 90 lenders to find the best one for you in seconds. Once we find you the right mortgage, we’ll be with you every step of the way. You’ll have a dedicated mortgage expert who will keep you updated with the progress of your application from start to finish, and will always be on the end of the phone or live-chat to answer your questions.

Sign up from any connected device, 24/7 - we’ll find you the best match and manage your entire mortgage application, all online in record time.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(10,887)

730 reviews in the last 12 months

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Rated 2 out of 5 stars

Used them for a remortgage and…

Used them for a remortgage and initially the experience was positive - quick and helpful replies. They said they would keep an eye on the mortgage rates and tell me if they changed in my favour before the new deal started.

Alas, they did not do this and when I noticed an improved rate, they said it was now too late to make the change worthwhile. Had they have actually kept an eye on the rates for me, I would now be paying less on my mortgage...

Also, they offered me £50 cashback to go via them. This gets paid through a questionable looking Wise transfer which, if you haven't used Wise in a while, causes all sorts of AML issues.

Overall, wish I didn't use them and wouldn't use them again.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, knowledgeable and quick service

Everyone at Habito is super helpful and very knowledgable, they answered all my questions quickly and clearly.
The whole process with Habito has been smooth and straightforward, even for someone like me who is completely inexperienced and didn’t know what to expect

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Carl Bridgen was great, and got things done very quickly in the face of potential rate rises.

Really liked the fact it didn't require any phone calls too!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience for the second time

This is our second time using Habito. Antra has advised us on both occasions and has been absolutely fantastic. I cannot recommend her (and the whole Habito experience) highly enough. Thank you 🙏🏻

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 absolutely recommend them

10/10 absolutely recommend them! The whole process was smooth and stress-free. Sameer and Sharlene were incredibly helpful throughout, guiding us every step of the way and patiently answering all our questions. We also managed to secure a really great mortgage deal. Couldn’t be happier with the service!

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Provided arrange of new products at a…

Provided arrange of new products at a timely manner. Would always text to advise of an email which was handy. Friendly informal email discussions. Free advice which is very much needed in the climate, I would recommend.

September 1, 2026
Rated 5 out of 5 stars

Helped relieve lots of first time buyer stress!

After seeing Habito recommended by Martin Lewis, especially for self employed people — I figured I’d use them to poke around the idea of buying. After 6 months of research, a lot of info gained from having a Habito account, and searching for the right home, I felt confident enough to use my account to start the process. They are amazingly responsive, very clear & helpful! Almost everything being able to be done online is so useful, as I could refer back to things or send a question any time. The Habito Plus option is amazing because as a FTB everything is already overwhelming enough, having an option to have the legal stuff done within the same account is such a relief. I’m not at full completion yet, but their site updates regularly with progress which is exciting to follow.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Making remortgaging less soul destroying

Lets be clear; mortgages are soul abrading, especially when it comes to the paperwork. I needed someone who could make a remortgage as simple as possible

Habito were excellent from start to finish. Tom was both brilliant at helping me select the right product, but crucially, kept on top of the process, including giving me a firm nudge when I'd forgotten to do stuff!

I really appreciated the human touch and help

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Kris was extremely helpful and was…

Kris was extremely helpful and was always at hand. I’ve already recommended Habito and Kris to some of my colleagues. We’re first time buyers and he’s guided us through every step.

Thank you.

September 2, 2026
Rated 5 out of 5 stars

Great for my first property purchase

I had a really good experience with Habito. Jo found me a great mortgage deal and was checking for better deals for me as my process went on.
I then had Dan guiding me through the rest of the journey, and he was able to help me with all my questions.

Really recommend Habito. Was a stress free first time buyer experience

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Habito are super responsive and easy to…

Habito are super responsive and easy to work with, my account manager Mariam and broker Ashton answered all my questions. I also used the Habito Plus service and was happy overall, so I would recommend it.

September 1, 2026
Unprompted review

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