Habito Reviews 

10,887
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 756 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the platform's efficiency and ease of use. Customers frequently praise the helpful and approachable staff for guiding them step by step and making the entire mortgage process completely smooth. Consumers consistently emphasize how simple the digital platform is to navigate, turning a traditionally stressful situation into a straightforward journey. People deeply appreciate the exceptional customer service, noting remarkably quick response times, transparent advice, and clear communication throughout every single stage. Some reviewers were not happy with the communication, mentioning unresponsiveness, poor overall continuity, and delays when asking multiple questions.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, prompt communication, and... See more

Service

Clients share positive opinions on service, highlighting a seamless, efficient, and professional experience... See more

Customer service

People report positive experiences with customer service, noting that agents are exceptionally helpful,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is clean, modern, and easy... See more

Response time

Consumers find response times to be prompt and efficient. Reviewers consistently report that staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second time using Habito, first for my initial shared ownership mortgage and now for my remortgage. On both occasions, Antra has made the process feel easy. She clearly explained the p... See more

Rated 5 out of 5 stars

I was quite daunted being on my own and having to remortgage for the first time. I came across Habito as it was recommended by Martin Lewis and am so happy I did. Jo Frater worked with me and has been... See more

Rated 5 out of 5 stars

Great service accessed through the Monzo app. The advisor, Seb, was really helpful and transparent, helping us to find a new deal for our mortgage. We also appreciated the free protection advice call... See more

Rated 5 out of 5 stars

Absolutely great experience. Very friendly and helpful mortgage advisor. Got me a great deal with no problems, even better for me was that it was all done via messages on a secure platform, took about... See more


Company details

  1. Mortgage Broker
  2. Mortgage Lender

About Habito

Written by the company

Habito will get you the best mortgage possible. Fast, transparent and impartial - we’ll take care of it. Using a unique combination of cutting edge technology and industry-leading mortgage experts, homebuyers can, for the first time, be sure they are getting the best deal for them.

Whether you’re a first-time buyer, you’re moving, remortgaging, or simply taking back control of your finances, a mortgage is a big decision - it’s no surprise that 4 out of 5 people seek advice from a broker.

Unlike a traditional broker, our technology analyses every mortgage on the market from over 90 lenders to find the best one for you in seconds. Once we find you the right mortgage, we’ll be with you every step of the way. You’ll have a dedicated mortgage expert who will keep you updated with the progress of your application from start to finish, and will always be on the end of the phone or live-chat to answer your questions.

Sign up from any connected device, 24/7 - we’ll find you the best match and manage your entire mortgage application, all online in record time.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(10,887)

730 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended

Quick, efficient & easy to navigate. Helen was extremely helpful & on hand to answer any questions or queries, found the best deal for us & proceeded with application after easily downloading relevant documents. Would recommend this service and would not hesitate using again. Many thanks

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Habito and Liam

My mortgage expert Liam Robinson was responsive, as well as communicative and clear throughout the process.

As a first time buyer I was unsure of the process but Liam made me feel at ease. I felt that he was equally as invested as me in getting the best deal possible.

Would recommend Habito and specially Liam in a heartbeat!!

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Streamlined the Remortgaging Process

The streamlined process that Habito provides makes what can be a very stressful experience extremely straight forward, and can be completed in a morning. Becky from the team was so helpful and personable, making the experience even more comfortable for my partner and I. Thank you!

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great - recommend using Habito.

Habito made the mortgage application process very straightforward and easy to navigate. I really liked being able to sumbit all the documents online and keep track of what I needed to do next at times that are convenient to me. Grant Ross was very friendly and helpful, finding a lender that matched my current situation.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding, first-rate brokerage services

We used Habito for both our mortgage brokerage and conveyancing on our purchase and sale, and the service we received was absolutely first-rate. On the brokerage side in particular Ellen, Raj and Tobias have been absolutely fantastic throughout. They have been highly responsive, trustworthy, tenacious in solving problems for us and generally have consistently gone above and beyond in their customer service, which has been absolutely outstanding. I would strongly recommend anyone looking to remortgage or buy a new property to use Habito's services.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Super quick responses and very valuable insights!

Aston provided exceptional service as my mortgage broker. He replied very quickly to all my questions and gave extremely useful, clear insights throughout the process. I am very happy with his help and highly recommend him to anyone looking for mortgage advice.

August 14, 2026
Rated 5 out of 5 stars

Habito & Ahmet

Ahmet, was brillant and kept me right through the whole process. He asked for the correct information and went the, 'Extra Mile' to get it completed asap. Well done 👏

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

First remortgage ever so was a little clueless on how it all works... Habito made it really simple and efficient which I appreciated. The platform has a great user experience and is super easy to navigate. Huge plus in the fact that all the work in finding a deal is done for you. Seb supported me throughout, he was very prompt, answered all my questions, explained next steps clearly and was great all round!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Habito

Great experience with Habito. Ashton Chiedo was extremely helpful throughout the whole mortgage process — responsive, clear and always happy to explain the different options. Everything was handled smoothly and efficiently. Would definitely recommend!

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Where do I begin….no better service around!

Where do I begin! I cannot thank Lizzie and Tom enough! The service, the care, the empathy, theres not enough words to really show how good they really are.

I started a conversation with Lizzie about a year ago, told her my situation and she was very very positive that a mortgage is achievable. But what stood out the most is her approach, her understanding and real care for wanting the best for us. I spoke to a lot of brokers, a lot of them charge a fee but the level of service lizzie provided second to none. I must say I asked a lot of questions and changed quotes a number of times but she never shied away from the extra work I was asking her to do. Remember this is a fee-free service. We were struggling to find the right house so it was a long process, most brokers would lose interest. But eventually, we find a a property and she was very prompt in putting through application and explaining the process! Thank you Lizzie.

Then we move to Tom, another gem in the business. He was very prompt, precise and ensuring the process was a very smooth one. He even argued with the lender when they were making ridiculous requests. Amazing care and attention to get through to mortgage offer stage.

Then finally, I have to mention Habito as a service, very very clean smooth process with simple nuances which support people buying homes. People here making life changing decisions, Habito process is seamless!

Thank you to everyone.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely a 5 star service!

Absolutely a 5 star service!
This is the 2nd time I’ve used Habito, and Jo has been incredible. 46 emails exchanged (sometimes back to back from me) and response times have been phenomenal. Jo has been on it and has been such a huge help.
For the record, I explored other brokers but the rates offered by Jo blew the others out the water.
Thank you!

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Not yet gone through with a mortgage yet but it’s definitely in the works thanks to Emily, incredibly helpful and patient when it comes to me having to gather a few more bits of information. Makes the whole process a lot more easier dealing with someone who’s clued up and responsive.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

A seamless experience

Habito has been such a seamless experience. As first time buyers, the buying process can be daunting and confusing, but using Habito made it vastly easier. Our broker, Katelyn, was so effective and fast, and she always kept us in the loop.

The UI is so clean and easy to use, both in terms of viewing mortgage recommendations and uploading all the docs needed to submit an application. Such a great service and I completely trust the brand and people behind it

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Service exceeding my expectation

I was looked after by Toby initially. I felt like he worked tirelessly to get an outcome that was in my favour, taking into consideration my circumstances. He was diligent and fought my corner so that I could obtain a morgage. Tom assited me afterwards and was also extremly helpful and diligent. My whole exprience has been amazing and would 1000% recommend.

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

They didn't represent me for no reason.

They took all my personal information and everything else then without giving me any explanation, no information, we cannot represent you!!! irresponsible people...

August 11, 2026
Unprompted review
Habito logo

Reply from Habito

Thank you for your feedback.
We’re sorry to hear that your experience with Habito didn’t meet expectations. We appreciate you taking the time to share your feedback with us.
Thanks,
Team Habito

Rated 5 out of 5 stars

Great accessible easy to use service

Great accessible easy to use service!

Helen did a thorough contentious job guiding me through the remortgaging process and ended up recommending me a great deal with my existing lender. The platform is easy to use and intuitive too!

August 10, 2026

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