Good Life Meds Reviews 

It’s a great company with good quality products. The customer service is a top notch, always responsive and ready to help. Highly recommend.

The customer service team is TOP NOTCH! Specifically: Ingrid, Jinella, Carmen, Kristeonna, Ashlie, Tonia, and Bailie. Each of them took extra care to make sure my needs were addressed and resolved quickly. Their attention to detail and follow up are unmatched. BEST service!

Excellent customer service! They were very helpful and attentive throughout the entire process. The product itself is also very effective and has truly helped me achieve the weight-loss goals I was looking for. I’m very satisfied with both the service and the results.

Sarah has incredible customer service skills and is a great asset to your company. I was struggling with the system trying to place my order, she was lovely, kind, polite and very professional in her manner and delivery-Being a multi-business owner, I am always willing to give accolades as they are earned-Kudos to Good Life and Sarah-outstanding in every way! Thank you!

It’s been a great experience so far. I’m just wondering if anyone knows if they will also include Zofran for nausea. Does anyone know

I want to thank Larissa for going above and beyond with an error I had in my order and account. Larissa provided an excellent service and took care of my needs immediately. Above and beyond Larissa, thank you. Good customer service

I had a fantastic experience using your chat feature. Tonia, Jinella and Larissa were extremely responsive, and supported me with my missing medication. They resolved the situation promptly with an excellent outcome. Could not have been a more positive experience. Outstanding customer service! Thank you

Ashlie provided EXCELLENT customer service. I got an immediate response to my question and she was incredibly helpful and professional!

I lost 25 pounds with another company on Tirzepatide. I wanted to microdose which Good Life offered but definitely has no clue what macrodosing actually is. I also wanted to try the NAD+. My order came in a timely manner. I was in great health when I took 2.5mg of Tirzepitide on Wednesday, I took the NAD+ on Friday.
I did not feel well on Saturday. just really low energy. By Tuesday I was in the hospital and was diagnosed with pneumonia, which I have never had before, nor was I sick leading up to being diagnosed with it. Now I'm not saying theses meds did or did not contribute to my illness, but when I reached out to them....crickets. I cancelled my subscriptions...3 days later still no word from them.

Sarah was extremely helpful and provided top notch customer service! Thanks to Sarah I will be a dedicated long term customer.

I had heard mixed reviews about this company, but chose them because they offered the lowest price for compounded Zepbound at $300 per dose.
However, I encountered several major issues throughout my experience:
Misleading ordering process: The platform misleads prospective patients into placing medication orders by presenting patient intake forms as an educational questionnaire. The platform then processes charges upon “physician” authorization. After authorization, the company rejects cancellation or refund requests, claiming it lacks authority over prescription processing, an assertion that appears inaccurate and potentially unlawful. Traditional pharmacies do not compel patients to pay for or receive unrequested medications, particularly those previously unprescribed and repeatedly canceled before fulfillment.
Careless handling of medical history: Their handling of patient health details and privacy feels extremely lax.
Lack of access to actual medical providers: Their chat system advertises connection to a physician or support agent, but you are always routed to customer service staff dispensing boilerplate responses. You never speak live with a licensed doctor.
Received empty, expired medication: The final straw occurred when I received an empty, previously used vial. Even if it had contained medication, the expiration date had already passed.
Refusal to issue replacement or refund: Because I was due for my dose, I requested a prompt replacement. They refused to send a replacement or issue a refund, claiming the pharmacy never sent an empty vial.
Account lockout after requesting cancellation: When I reiterated the mistake and requested account cancellation, they locked me out of my portal, preventing access to my receipts and medical records until I demanded restoration on legal grounds.
Missing safety information and side effect support: The compounded medication arrived without crucial safety warnings included with name-brand Zepbound, such as potential interactions with birth control or risks of hypoglycemia. When I experienced symptoms and inquired, the assigned “clinician” never responded.

Receiving an expired, used vial raises serious concerns about safety, quality control, and the safety of the accompanying syringes. While mistakes happen, their complete failure to resolve the issue meant I paid hundreds of dollars without receiving proper care or medication.

(I have photos of the vials, which I sent to customer service immediately upon arrival, but I can’t seem to attach them to this review.)

Furthermore, their data security appears questionable, with concerns regarding HIPAA compliance and internal employee access to sensitive medical records.

While the lower price point ($300 versus $450 from legitimate, FDA-regulated providers with established safety standards) is appealing, it comes at the expense of safety, reliability, and accountability. Additionally, their website checkout platform is glitchy and rejected multiple valid payment methods without explanation.
Given these practices, I strongly caution prospective patients against using this service.

Due to packaging and website and rapid shipping I give it 3 I’ve been tired since I’ve taken the meds it’s been awful! I wanted to try a few times but I feel worse after every shot never again I just want this shot out of my system so I can move on

I tried order Glutathione and was surprised and frustrated to find every time I fill out all the forms the price changes from '$80 advertised to $180 when you get to check out. This false advertisement is discouraging and seems like a scam.

Terrible customer service. Use a different provider.

I was confused and Bailie, in customer service, was so clear and precise. She helped me so much, I started crying at my desk at work. She alone is worth the switch to Good Life Meds!!!

Bailie was amazing in terms of her customer support. Very pleased with the weekend quick response to my queries. Thank you!

Les

The courtesy and the promptness of the customer service representative who helped me today is phenomenal!

I started with Good Life Meds and they goofed up my prescription last December. I do have
concerns when a pharmacy sends you the wrong dosage. Lucky for me, I am a nurse and noticed it. I canceled my membership after this. This did make it right and correct the mistake, but I decided to go elsewhere.
After months of text and emails, I thought ok I will go back. First month was fine, but the second month I was trying to cancel due to not be able to get both medications I needed. Even though the website indicated there were four refills left. Their website is very confusing and if you hit the wrong button accidentally, like I did, and let customer service know immediately (within five minutes) they will not cancel your order and state that it is their policy. This is absolutely ridiculous. It was even before my rx was supposed to be filled. The site is incredibly confusing. A bot is their first customer service line and after messaging and waiting for an actual live person they state they can’t help me. I have requested a chargeback through my credit card. There are many easy to navigate online companies to order from, this is not one of them. I should also add then when you ask to speak to a manager you get “it’s after hours” and even though I requested it to be escalated, it was not.

The customer service is great, and it is very easy to reach the doctors and the help team. I have had great success with the products and love that they come with the needles and alcohol wipes. The process is easy to go through and order.

This telehealth is great! Signed up yesterday, reviewed and approved late last night and meds shipping today for delivery tomorrow. Patient portal is good, customer service is outstanding. I think I’ll be staying with this company. Great experience.