Gnoce Reviews 

Reply from Gnoce

18 hours ago

Dear Jade,

We’re truly sorry for the disappointment and frustration this experience has caused you.

We completely understand why you’re upset. Your order has taken much longer than expected, and we sincerely apologize that our previous updates did not give you a clear enough timeline.

Recently, we’ve experienced a significant increase in order volume, which has unfortunately affected the production capacity of some of our orders. This is not an excuse for the delay, but we do want to be transparent about what happened.

We have also tried to arrange your order to be shipped in two separate packages so that the ready items could be sent first, with the additional shipping cost covered by us. We have been doing our best to get your order moving as quickly as possible.

We know that at this point, further explanations may not make up for the time you’ve already waited. We’re genuinely sorry. We will also do our best to arrange a compensation for you as a gesture of goodwill.

We truly appreciate your patience and understand your frustration. We hope we can have the opportunity to make this right.

Reply from Gnoce

4 days ago

Hi Victoria,

We are truly sorry for the experience you have had with your order. We completely understand how frustrating this must be, especially as the items were intended as birthday gifts and the occasion has now passed.

We are also very sorry to hear that you have received different explanations during your communication with our customer service team. We understand that this has only added to your frustration, and we sincerely apologize for the confusion and delay.

This is certainly not the experience we want for a returning customer, especially knowing that you have ordered from us previously without any issues. We would really appreciate the opportunity to look into your order and the refund situation again as a priority and provide you with a clear resolution.

Please contact us with your order number, or send us a message, and we will personally follow up on this for you. We sincerely apologize again and hope to have the opportunity to make this right.

Reply from Gnoce

6 days ago

Hi Sean,

We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused.

We would very much like to look into this situation and resolve it for you as soon as possible. However, we are unable to locate your order based solely on this review.

Could you please provide us with your order number? Once we receive it, we will immediately check the order status, shipment details, and the communication history, and work with you to find an appropriate solution.

We sincerely apologize again for the experience you have had and look forward to resolving this for you.

Reply from Gnoce

6 days ago

Hi,

we are truly sorry to read about your experience and sincerely apologize that the bracelet and engraving did not meet your expectations.

We understand your disappointment, especially regarding the size and placement of the engraving. We take feedback about product quality and customization very seriously, and we would genuinely like the opportunity to review what happened and find a suitable solution for you.

As we are unable to identify your order from the review alone, could you please provide us with your order number? If possible, we would also appreciate it if you could send us a photo of the bracelet and engraving you received. This will allow us to review the item carefully and investigate whether there was an issue with the customization.

We sincerely regret that your experience with us has left you feeling this way. Please allow us the opportunity to look into your case and help resolve the issue.

Reply from Gnoce

Aug 25, 2026

Dear Kirsty,

We’re truly sorry for the delay and for the frustration this situation has caused you. We completely understand how disappointing it is, especially as this order was purchased as a gift and the occasion has already passed.

Your order has taken considerably longer than the 7–10 working days stated on our website, and we sincerely apologize that we were unable to meet the expected timeframe. We also understand your frustration regarding the previous communication about the shipping date.

We would really like to look into your order personally and find the best possible solution for you. Please send us your order number via private message, and we’ll check the latest status and get back to you with a clear update as soon as possible.

Thank you for your patience, and again, we’re very sorry for the inconvenience caused.

Reply from Gnoce

Aug 24, 2026

Dear Madam/Sir,

We’re truly sorry to hear about your experience, especially since the bracelet was intended as a birthday gift for your daughter. We completely understand how frustrating it must have been to receive a bracelet that was too small and then have difficulty getting in touch with us.

Our customer service team works across different time zones, and our team also operates on a rotating schedule over the weekends, so in some cases, responses may take a little longer than expected. However, we normally aim to respond to customer inquiries within 24 hours on business days.

Please rest assured that if any inconvenience or delay was caused by a lack of timely customer service from our side, we will do our best to address the issue and find a suitable solution for you.

Could you please provide your order number here? I will personally follow up on your order and make sure your case is properly handled. We sincerely apologize again for the inconvenience and hope we can make this right for you. ❤️

Reply from Gnoce

Jul 31, 2026

Hi Dillon,

We are utterly devastated to learn your parcel hasn’t arrived in time for your proposal. We can only imagine how disappointed you are that this special moment has been disrupted by delivery delays. This is absolutely not the experience we strive to provide. Delays are never intentional and must stem from unexpected logistics complications.

Could you please send your order number here? Our team will prioritise your case immediately and discuss a fair resolution with you.