GivEnergy Ltd. Reviews 

GivEnergy's equipment hardware is generally adequate. However, their software is diabolical, Only slightly better than their customer support which ranges from farcical to non-existent.

Bought a full GiveEnergy system and now they have decided to charge customers a fee to access the app that allows them to control the equipment they have. We bought the equipment - it isn't on rent to us so this failure to allow free access to our property must be unfair trading. Customers bought the equipment spending thousands of pounds on the understanding that they could control it. Now you have to upgrade to a premium account to gain access to something you spent thousands on - if you don't all you can do is basically look at what it is doing without any way to intervene.
I was a fan of Give Energy but now it’s unusable in the way it was sold to me. I am going to speak to Trading Standards about this and consider if there are steps I can take to address this situation.

Horrible! Try to avoid!

I received an email saying that this company went under administration, which means my £15K equipment that I bought from them are useless in case any fault happened.

Even the app to monitor my installation they removed all features asking me to pay monthly if want them back, not sure how to pay to a closed company

My advise if anyone is looking to install solars , pay a bit extra and go with big names like Scottish Power and others, its a 10 years investment at least, so better protect it from these small companies that they will declare bankruptcy just to avoid the long term service and maintenance that they charged you already for and now they made their profit and run away.

Pushed and update and lost all my money saved, now my inverter is not working properly and their sh** update overwrites my configuration. NO HUMAN TO SPEAK WITH and no service to contact. WHAT A SCAM!

Inverter stopped working, tried to contact via mail 4 times, 0 reply for the past month.

Tried to run the health checker not possible anymore since it's a premium subscription product.. What are we doing here? Still have warranty until 2028 but I doubt it will do anything.
Do not waste your money here.

Very dissapointed. When I purchased my battery system it was possible to access the data via an app or web interface. Giv have now blocked accesss to my own data unless I pay them £5/month. I would not have bought their equipment if this had been the deal at the time. They have changed the terms after I bought their equipment. This is in addition to many technical issues including an inverter that caught fire inside my house while under warranty, which they took months of chasing to fix.

All was well to start but about a year ago the app became unreliable without being able to access and control the system, for the last 6 months I have had not been able to control my inverter.
GivEnery Premium was introduced to fund the support of the software but I have been unable to get any support or assistance.

same problem as last week -- ring and get disconnected before speaking to anyone

not happy

I cannot talk to anyone, installer gone bust, not wifi connection, no help!!! no response to emails.... what do i do - so frustrated, so exhausted - think i will make a complaint to ombudsman as i feel completely ripped off!

This company had me worried a few months ago.
But after contacting them over a problem, they quickly replied with relevent information to enable me to access my data.
Well impressed of them to keep the company alive and look after their customers.

I pay wall to view your own data. If you have a solar system you need to see your data to use it effectively. This shows no respect for the community.

In 2023, I paid £13,000 (thirteen thousand pounds) in full for a 12-panel solar system, battery, and inverter. All hardware was supplied by GivEnergy. At the point of sale, a key feature was the intuitive app and cloud dashboard that would allow me to monitor my system and control what energy I send to the grid. I relied on this functionality when making my purchasing decision and I was a big advocate.

What has happened

Because the Hardware side of the business went into liquidation, I now cannot view my own monthly reports, access my dashboard, or control my own fully paid for system without paying a monthly subscription for "Premium Tier" access. Basic functionality I have used since installation has been mostly removed or severely degraded.

I did not buy hardware and software from two separate companies. I bought a complete system from GivEnergy. It's disgusting that I can't even read how much energy I am sending to the grid on a weekly basis even. Absolutely disgusted. All this after paying £13K

Ridiculous U turn! As most others have experienced, GiveEnergy for some suicidal business reason has decided to charge customers £60 a year to use an App to control their Solar equipment that they have been doing since installation. Customers bought the equipment spending thousands of pounds on the understanding that they could control it on an easy app. It was easy to use until now. If you don’t”upgrade” to premium your App basically stops working and says no equipment found in a nutshell. I was a huge fan of my Give Energy set up but now it’s unusable as it was before. As I purchased it on the understanding that it had App control built into my purchase price and I am now having the contract and warranty paperwork legally reviewed to pursue removal and refund.

Shame there isnt a 0 star option. Company mismanaged to the point of failure and software doesn't work anymore without subscription. Im not paying. Absolute crap. They need sued. avoid...

One more dissatisfied customer felt betrayed. This subscription will never work with the price and the general frustration from so many customers. It just defeated the whole purpose of generating more income for a collapsing company. No remote monitoring, no clear and efficient command over charging nor discharging, only alibi for extra monthly charge on top of a premium initial price. Wake up, if this policy was not reverted, your customers will Givup.

For 3 years I have been able to monitor my solar, battery, inverter & make sure im using it as efficiently as possible....now to do this any saving I make will be payed back to Givenergy for a subscription!!!! Like many others the money they make from these apps is from promotional features of others brands, advertising, special offers etc. For one I won't be paying the subscription or recommending to my friends & colleagues of what a wonderful system it is.

I strongly advise people not to buy GivEnergy batteries.

GivEnergy is now charging a monthly subscription just to view basic battery information. That’s right — $10 per month for features that are provided free by most other battery systems.

Without paying, I can no longer properly view battery history, monitor charging and discharging performance, or see detailed usage data. These are basic functions that customers reasonably expect to have access to after purchasing an expensive battery system.

The scheduling system has also become a complete mess. It often defaults to “buy from grid” mode, and when I switch it to use my own battery, it frequently doesn’t work properly. As a result, I end up drawing power from the grid when I should be using stored battery power.

To make matters worse, because scheduling features are now restricted, I have to manually select half-hour blocks just to try to get the battery to operate correctly. This is frustrating, time-consuming, and completely unacceptable for a premium-priced product.

GivEnergy batteries are already more expensive than many competing systems. Charging customers an ongoing subscription for basic monitoring and control features after the initial purchase is unreasonable.

I urge GivEnergy to fix these issues immediately and restore access to essential battery monitoring and scheduling features. If this matter is not addressed, I will be lodging a formal complaint with the Australian Competition and Consumer Commission (ACCC) and raising my concerns through consumer review platforms.

Extremely disappointed.

do not respond, appalling service. They should be sued by someone with this amount of investment - anyone wants to start a class action let me know

The customer service has completely collapsed, the software has collapsed and unless you cough up the subscription to premium services you can't access the software. Surley there must be legal back up when something like this happens. The whole system, inverters, batteries and software (app) wasn't cheap.