You did good. It was a new experience and both the recipient and I thought there would be a QR code or some direct connection to the Panini Grill which was the gifting idea. So the execution of the g... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Setting up a scheduled gift card through Giftly was quick and hassle-free. Customizing the message and picking the exact delivery date and time worked like a charm, and the text landed right when it w... See more
Company replied
Close friends of mine have a son who had just graduated from college and they took a week long vacation. One week after returning home, their son collapsed and was rushed to the hospital. He has a se... See more
Company replied
I have several nieces who now all want gift cards to different places for their birthdays, anniversaries, etc Your site is perfect to get anything I want including the perfect card. I like that yo... See more
Company replied
Company details
- #95 of 135 best companies in Online Marketplace
- #26 of 33 best companies in Corporate Gift Supplier
- #83 of 123 best companies in Gift Shop
- #10 of 11 best companies in Greeting Card Shop
Written by the company
Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at support@giftly.com with specific information about your gift and we will get back to you within 24 hours.
Contact info
PO Box 7775 #51609, 94105, San Francisco, United States
- (800) 566-9669
- support@giftly.com
- giftly.com
4.1
Great
10K reviews
Asks customers to review
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Do yourself a favor use Giftly it works!
Everything always is perfect when I use your company. I've used it several times and will continue. Many thanks.
August 29, 2026
Reply from Giftly
We are so happy to hear that your experiences with us have consistently been perfect! We truly appreciate your continued support and kind words.
hidden service fee
I was trying to give someone an Ulta digial gift card. Not sure if going through a third party, Giftly, was mandatory or could chosen going directly through Ulta. The service fee was rather high. I'm not sure if it's a flat rate or proportional.
One good thing is that the receiver of the gift can message the gift giver via giftly. That's something I appreciate.
August 25, 2026
Reply from Giftly
We appreciate your feedback regarding the service fee and your experience using Giftly. We understand your concern about the cost and the process. We are always looking for ways to improve our services and your comments are very helpful. Thank you for sharing!
Reply from Giftly
We're so glad to hear you received prompt and accurate service! Thank you for your wonderful feedback.
The experience with Gifty was very…
The experience with Gifty was very pleasurable easy to use very fluid website.
August 21, 2026
Reply from Giftly
We're so happy to hear that you had such a pleasurable experience with our website and found it easy to use and fluid! Thank you for your wonderful feedback.
Easy transaction
August 28, 2026
Reply from Giftly
We're so glad you found the purchasing process to be easy! Thank you for sharing your feedback.
My son had difficulty accessing his…
My son had difficulty accessing his Gift Card. It took days. I was about to ask for a refund, but finally today he was able to use it.
August 28, 2026
Reply from Giftly
Hi Lacey,
Thank you for leaving a review and sharing your experience. I'm so glad to hear your son was finally able to use his gift today, but I completely get how stressful and frustrating it was to deal with that multi-day delay in the meantime.
We know gifting should be quick and easy, so hearing about obstacles like this helps us pinpoint where we can make the activation process smoother. If you ever run into an issue like this again or if you have questions about your order, please feel free to drop us a line at support@giftly.com so we can help right away.
Thank you again for your patience and feedback!
I think a $7 charge to buy a gift card…
I think a $7 charge to buy a gift card is too much!
August 28, 2026
Reply from Giftly
Hi Linda,
Thank you for sharing your feedback with us. I completely understand why seeing that $7 fee at checkout felt like too much, we know every dollar counts, especially when sending a gift, and I'm sorry that felt disappointing.
We really appreciate you letting us know how you feel about the pricing structure, as input like yours is super helpful as we evaluate our experience. If you ever have questions or if you'd like to share more thoughts with our team, please feel free to reach out to us at support@giftly.com.
Thank you again for taking the time to review us!
I paid $30 for a $25 gift card
I paid $30 for a $25 gift card. It was supposed to go to my PayPal account and this was almost 2 weeks ago. I have not any received anything yet.
August 16, 2026
Reply from Giftly
Hi Nicholas,
I'm so sorry to hear about the delay with your PayPal transfer. I completely understand how frustrating and concerning that must be, especially after two weeks.
A member of our team will be reaching out to you directly to assist you further with this. You can also reach us anytime at support@giftly.com.
Thank you for bringing this to our attention.
Messages: Nice touch…
I really appreciate the idea of giving messages and receiving thank you messages.Love it!
August 28, 2026
Reply from Giftly
We're so happy to hear you love the idea of sending and receiving messages! It's wonderful to know you appreciate this feature.
Loved the selection of cards
Loved the selection of cards. It was easy for me to purchase Starbucks for my granddaughter. Will definitely use this again.
August 27, 2026
Reply from Giftly
We're so glad to hear you found a great selection of cards and that it was easy to purchase a gift for your granddaughter! We appreciate your kind words and look forward to serving you again.
Reply from Giftly
We're happy to hear that our product was easy to use and arrived quickly. We appreciate your positive feedback!
Reply from Giftly
We're so happy to hear you loved it and plan to use us again! We truly appreciate your positive feedback.
Easy to use website
Easy to use website. Process went smoothly from ordering to delivery to redemption.
August 27, 2026
Reply from Giftly
We're so happy to hear that you found our website easy to use and that your entire experience, from ordering to delivery and redemption, went smoothly. Thank you for your positive feedback!
I thought you could use it instantly
I thought you could use it instantly. I was sending little ones to my son in Hawaii and he told me he needed to activate them first and it took like two or three days that didn’t make sense to me other than that he got them activated them and they worked.
August 20, 2026
Reply from Giftly
Hi Gina,
Thank you for sharing your feedback with us! I'm glad to hear your son was able to activate and use his gifts, though I completely understand how frustrating that activation delay must have been, especially when sending something for immediate use.
We appreciate you bringing this to our attention, as feedback like yours helps us look for ways to improve the timing and clarity of our delivery process. If you ever have questions or if we can assist you with a future gift, please feel free to reach out to our team at support@giftly.com.
Thank you again for taking the time to leave a review!
They Trashed my Gift.
I liked the ordering and sending. The receiptent trashed it thinking it was spam and after I asked about the gift, had to retrieve it out of the delete box. Thankfully to use it. I there a wat to let them know it's legit? Thanks
August 19, 2026
Reply from Giftly
Hi Christopher,
Thank you for sharing your feedback with us. I'm so glad your recipient was able to retrieve the gift, but I completely understand how concerning it is when an email gets mistaken for spam or deleted.
We appreciate you bringing this to our attention, as feedback like yours helps us improve how our delivery emails look and feel for recipients. If you ever have questions or if you'd like tips on how to notify recipients ahead of time, please feel free to reach out to our Support team at support@giftly.com so we can assist you.
Thank you for taking the time to review your experience!
Not a safe site
We were sending a gift card to a family member in another state. Fraudulent charges started almost immediately! There were several emails with charges when I went to my email to check my purchase. All false! It was Friday night so we have to wait til Monday to call the bank.
This is not a safe site!
August 28, 2026
Unprompted review
Reply from Giftly
Hi Terri,
I am so sorry to hear about your experience and completely understand how alarming and frustrating a situation like this is. We take security concerns very seriously, and I appreciate you bringing this to our attention.
If you would like us to take a closer look at your experience or have any questions, please feel free to reach out to our Support team at support@giftly.com so we can provide further assistance.
Thank you for sharing your feedback.
Selling fraudulent gift certificates.
Added gift certificates for my business to their website with no authorization or contract with us. Refuses to take it down. Filing a lawsuit against them currently. Scam and awful business practices.
August 26, 2026
Unprompted review
Reply from Giftly
Hi Koly,
Thank you for reaching out and sharing your feedback with us. We understand how important this is to your business and appreciate you taking the time to share your perspective.
I have reached out directly. If you would like to connect with us directly to address your concerns or need further assistance, please feel free to reach out to our team at support@giftly.com.
Thank you for bringing this to our attention.
VERY MISLEADING AND CONFUSING
VERY MISLEADING AND CONFUSING. THINK YOUR PURCHASING A GIFT CARD (as a gift for a recipient)??? .... THINK AGAIN!!! YOU ARE NOT GETTING A GIFT CARD (and the final cost will be well over your gift card dollar amount) READ THE FINE PRINT. SAVE YOURSELF ALOT OF FRUSTRATION, AND GO A DIFFERENT ROUTE TO GET A SPECIFIC GIFT CARD FOR A SPECIAL RECIPIENT!!!!!!
August 27, 2026
Unprompted review
Reply from Giftly
Hi Pamela,
I'm so sorry to hear that your experience was frustrating and confusing. We understand how disappointing it is when a process doesn't meet your expectations, and we appreciate you taking the time to share your perspective with us.
If you ever have questions about your purchase or if you would like us to take a closer look at your experience, please feel free to reach out to our Support team at support@giftly.com so we can provide further assistance.
Thank you for sharing your feedback.
NEVER AGAIN. FRAUD CHARGES.
Zero if I could! Less than 3 hours after I purchased a card, the fraudulent charges from Giftly started coming through. Numerous charges! Thousands of dollars! It started with $108, then multiple charges over $500 each. All from Giftly! My bank called me first thing this morning asking if this was me or fraud. FRAUD. I had to get a new bank card. I asked for a refund. The system refused a refund. Then via email, Samantha at Giftly support offered a refund, to which I said yes. Expecting a refund from them, I then bought the same item on Amazon. Then I got another email from Samantha - now refusing to refund - so now I'm stuck with duplicate items, bank charges for a new card, all the hassle, time of my wasted day, and a new account set up at Giftly that either has no effective hacker firewall or else which has thieves working for them. Likely thieves! I would give Giftly NEGATIVE 100 if possible. #angry
August 28, 2026
Unprompted review
Reply from Giftly
Hi Dawn,
I am so sorry to hear about the stress and frustration surrounding this situation. We understand how alarming unexpected account activity and order issues can be, and we appreciate you sharing your perspective with us.
If you ever have any additional questions or would like to discuss your experience further, please feel free to reach out to our team at support@giftly.com.
Thank you for taking the time to share your feedback.
Super convenient!
I was able to find a gift card quickly to send my mom for her birthday! In addition, it notified me once she opened it, so I didn't have to worry about whether or not she received it. Very easy to use!
August 18, 2026
Reply from Giftly
We're so happy to hear that our service made sending a birthday gift to your mom quick and easy! We're glad the notification feature provided peace of mind. Thank you for your wonderful feedback!
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