A live person reached out via text afterwards just to be sure all entered info was correct. It was a very kind and honest interaction. Fur Life...I will be ordering again in the future! Love to doub... See more
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Company details
- Pet Supply Store
- also in
- Pet Store
Written by the company
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Contact info
701 Tillery Street Unit 12, 2410, 78702, Austin, United States
- support@getfurlife.com
- getfurlife.com
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Replied to 100% of negative reviews
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It was handled quickly and…
It was handled quickly and professionally.
Excellent customer service from Frank…
Excellent customer service from Frank and a great product overall.
I like that I was contacted by…
I like that I was contacted by Josephine once I placed the order to confirm that only the address but the need for the product. It’s always nice to make sure you’ve ordered what’s going to benefit your pet. Thank you, Josephine.
Cecille
Cecille, Marinella, and Joseph were the greatest small team in helping me with my order yesterday 11/4.. They couldn’t have been more helpful to me. Their response to my request was absolutely superb and so efficient. They were so concerned with my tiny puppy’s needs, and after discussing the weight and size of Zeb, we decided to cancel my order and they issued me a full refund.. their knowledge of your product is so important to people like myself that needed help. Thank you again. What a great team.
Sue Machado
I am grateful that this company is out…
I am grateful that this company is out here i made a mistake and put the old address and got ahold of them and they changed it immediately I was blown back by how quick they got back to me and how fast it got changed great company
I called for life on Monday to inform…
I called FurLife on Monday to inform them that I never received my product in which they said should’ve been sent to me on October 29. I sent out an email. Julia got back in touch with me right away. She asked me a couple questions about the item. I explained to her that I never received it. She said say less, Miss Hatcher I’ll be sending you another one out. I’m so sorry that you didn’t receive it and I’m so sorry for the inconvenience. I just wanna thank Julia because I really needed that item for my puppy because he’s been scratching and I swear by it because I had one when he was about eight weeks and it worked so well on him that I ordered another one and she took care of me. Julia took care of me and I’m grateful she is the epitome of amazing Customer Service and I thank you for looking out for me… Hats off to Julia. 🙌🏽🙏🏽
Great service and communication
Great service and communication. Excellent product. I had purchased before and I find that this product works great and especially it’s all natural.
I just have to tell you
I just have to tell you, last week my golden retriever took off running for 2 hours, had never done that before, came back covered in ticks. I spent hours picking them off him, if I got 1 I got 100!! I periodically checked him for the next few days, it seems any I left behind were dead on him due to his collar I was so worried he'd have issues, but all is good, thanks to your product!!
Had issues with our product
Had issues with our product, and JeAnne was eager to help resolve our issue and im very thankful
I run a dog rescue called Indiana GSD…
I run a dog rescue called Indiana GSD and Siberian Husky Rescue we are a non profit rescue that deals in alot a dogs that we save from high kill shelters and or abandoned animals. We have been doingbthis over 20 years and always used the normal flea and tick preventive but as we grew and researched the products we realized that all those products out there could and do harm our pets. So we tried furlife 2 years ago and not once have we seen a flea or tick at our rescue and now know our pets are safe from harmful chemicals. This is the best product we have found and use for all the animals we save to find forever homes for.
Love the Furlife Pendants
Hi friends! Juat a note about Furlife! I love their flea and tick devices!!! We are campers who go swimming at the lake and I’ll tell you these furlife pendants have kept all the bugs off my furbabies! We have a rowdy dutch shepherd and a great dane who tries to keep up!! They don’t have any trouble running in tall grasses or in wooded areas! We've only seen two ticks and they were at our home near a barnyard of animals! This is our third time/year wearing these fabulous pendants. I highly recommend them!!
We battled fleas really badly for a…
We battled fleas really badly for a year, and it wasn’t until I tried Furlife that we finally were rid of them. The customer service is amazing, and my dogs are happy and flea free. Thank you for offering a non-toxic way to keep them comfortable.
I love this flea and tick prevention
This product works perfectly and safe for my 4 year old Cocker Spaniel. I just saved over $400 dollars for a year worth of flea and tick medication. Huge savings and it works.
Julia was great
Amazing customer service
I would love to comment on how well Julia went above and beyond normal customer service people normally do. An error happened in my delivery and after I initially reached out in an email she took it upon herself to recontact me and make it right. I am very impressed and would highly recommend this company. Thank you Julia for being the best customer service representative I have had in a long time.
Fur life review
Always great to order from this company. Quick, efficient delivery
Amazing customer service
Julia was a great help and worked quickly when I ordered one too many collars. She cancelled the extra collar quickly and made sure I got a refund quickly. It's been a pleasure working with her and this company.
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