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TherapetMD Reviews 

3,300
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,205 reviews, reviewers overwhelmingly had a great experience with this company. Consumers find the online ordering process very simple and state that the natural diffusers effectively reduce pet anxiety and indoor accidents. Many people mention that their pets are much calmer and happier after placing these helpful items throughout their homes. Some reviewers were not happy with fulfillment errors, wrong items sent, or unexpected multiple charges on their recurring orders. A few other people also felt that the diffusers did not work for their specific animals or caused unpleasant chemical smells. Others noted difficulties reaching support when attempting to resolve these frustrating shipping and billing issues.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that consumers experience great success in reducing... See more

Order

Clients share ambiguous opinions on order, as many reviewers highlight that placing a purchase is... See more

Quality

Consumers find quality to be positive, highlighting that the items are fantastic, effective, and truly help... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising the team for being... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Phermone products with great success on our cats. When we adopted a dog into our family that hadn’t recieved much potty training, this product helped greatly to improve potty habits. We’ve... See more

Rated 5 out of 5 stars

I ordered this product to hopefully help my resume dog with his anxiety and night time peeing. I thought I ordered a one-time trial. I didn’t really see changes so wasn’t going to order more but... See more

Rated 5 out of 5 stars

The site is very user friendly. Due to the 5-star rating reviews of Therapet MD, I trust this product will pass the test of even the toughest pet behavioral challenges. As a volunteer for a cat res... See more

Rated 5 out of 5 stars

I added a kitten to our family mix. We already had a 5 year old cat. But the kitten was a bully and would beat up my older cat. It wasn't nice to watch especially knowing my older cat is an anxious ca... See more


Company details

  1. Pet Supply Store

Written by the company

Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(3,300)

1,117 reviews in the last 12 months

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Rated 4 out of 5 stars

Never run out again

Your product is exceptional compared to that that I previously purchased in a pet store. Have been using it on a regular basis. Was in the hospital ant that long ago came home to grumpy fur babies, the 2 youngest ones constantly fighting. Took me a couple of days to realize the bottles were empty. Replaced them and once again peace and quiet reign. Thank you Therapet

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY! The product didnt work, my puppy passed away then they try to say I signed up for the 4 pack when I didnt sign up to any extra purchases. When contacted, I was told they shouldntv charged me for 4 but will partially refund me 40%, and now that I have told them I want a full refund as I never signed up to a subscription, they have ghosted me. No replies at all. Do not reccommend they are aweful to deal with.

October 28, 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hi TR,

I am so deeply sorry for the frustrating experience you had, and my heart truly goes out to you regarding the loss of your puppy. That is never the kind of experience we want for any of our customers.

I would love to step in and take care of this for you personally. Please reach out to us at support@therapetmd.com and include my name, **Khesy**, in the subject line.

Looking forward to hearing from you so I can help make this right.

Best regards,

Khesy
Customer Support

Rated 5 out of 5 stars

I have 4 adult cats that lived in…

I have 4 adult cats that lived in separate buildings. A male and female in home and a male and female in my husband man cave. Situation change and a move. All four cats in home. I was worried, bought 3 of the calming diffusers and placed around the house. Haven't had any issues with the cats. One male is 10 and the other is 2. Same with females. I believe in these.
I ordered one for dogs to see if it works the same when my Granddog comes to visit. Thank you for your product!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Hello my name is Danyel Championand I…

Hello my name is Danyel Championand I have 2 big dogs and 1 small dog. And for a long time my small dog has been peeing in the house on pads that we laid on the floor and dnt let start on the barking at everything that moves inside and outside so I starting looking into what every I could to stop all that and not cost a arm or leg. My vet said go in tik tok and youtube and look up TherapetMD, I watch tthe videos and i was unsure at frist but what do I have to lose and order the plugins, I just got them yesterday (11/04/2026) and plug 2 in at 10 am hoping for the best. I have to say they do work my small dog has not had a accident in the house all night and for the first time in 2 years i did not have to clean up in the morning, and this morning 1 of my big dogs did not jump on my when I first get up he just seat at the door waitng on my. So I want to thank you and I will be sharing this with all my pet lovers.

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

Prescription refill came fast

i ordered my dog's flea and tick meds from TherapetMD and the prescription got approved and shipped way quicker than I expected. price was better than my vet's too so I'll be back.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

At first I doubt if it really works..

At first I doubt if it really works... I bought a pack and tried it for 3 months... I noticed that my little pup's barking get less and she is more relax. I can recomend it to anyone to try and see the behaviour of your beloved pet change.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

This product didn’t do anything for my…

This product didn’t do anything for my pets. Seemed to make things worse.

September 1, 2026
Unprompted review
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Reply from TherapetMD

Hi Sarah,

I am so sorry to hear that the product didn't yield the results you were hoping for with your pets. We understand that every pet is unique, and finding the right approach can sometimes take time.

Please know we stand behind our products, and we are always here if you need guidance or assistance. Please feel free to reach out to our support team anytime if there is anything at all we can do to help.

Best regards,

Khesy
Customer Support

Rated 5 out of 5 stars

I am so looking forward to receiving…

I am so looking forward to receiving this product and using it. Both my cat and dog have anxiety issues, especially when they see each other. I’m really looking forward to having a successful resolution to these issues.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered for my 2cats about 2 weeks…

I ordered for my 2cats about 2 weeks ago and I have just received the product. I am anxious to get the product set up and have my cats benefit from the calming effect. We live on a busy street with loud cars and motorcycles and the cats get very nervous. Today I shared this product with my sister for her 2bulldogs. They also live on a busy street with loud noises. They get real nervous and bark a lot, so we are hoping that the “girls” will be able to calm down. I placed an order for the bulldogs tonight. My sister and I are very excited to get our animals started on this product!

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

I love the therapet diffusers and so…

I love the therapet diffusers and so today I ordered them for my daughter to try. They made a big difference with my dogs in my house and I hope they work for my daughter and her dogs cause she has 1 that wont stop peeing.

November 2, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE OF RECURRING ORDERS!l(SUBSCRIPTION)

I had a very disappointing experience with Therapy MD. I was enrolled in a subscription without realizing it. Recurring charges should be clearly explained before a customer agrees to them.

I emailed requesting a refund, but my emails have gone unanswered and I have not received my money back. The unexpected subscription and lack of customer service have left me upset and frustrated.Based on my experience, I would not recommend this company.

October 28, 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hi Colleen,

I am sincerely sorry for the delay in getting back to you, and I completely understand your frustration regarding your subscription and recent order. We recently underwent a system upgrade, which unfortunately caused unexpected delays in our response times. We truly don't want you to feel that way, and it was never our intention to leave you feeling unsupported or unheard.

Please rest assured that I am personally reviewing your case now, and I will follow up with an update as soon as possible.

Thank you so much for your patience and understanding.

Best regards,

Khesy
Customer Support

Rated 5 out of 5 stars

Very great product

Very great product. My shepherd and cat have decreased stress and anxiety moving into our new house. I highly recommend and will be a lifetime customer. Also great customer service, with quick response times. Thank you!

November 2, 2026
Unprompted review
Rated 4 out of 5 stars

Didn't work for my cats anxiety

I had previously ordered the Therapet Difuser and it didn't work for my cats. I never subscribed to them because I wanted to try out the product first to see if the plug in worked. It didn't do anything to help the situation with my cats. They sent me another order, which I never subscribed to. I emailed them and explained that I never subscribed. Upon checking my information, they refunded my money back to my credit card.

October 20, 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hi Deborah,

Thank you so much for sharing your feedback with us. I sincerely apologize for any confusion and frustration regarding your subscription and the initial experience. That is certainly not the level of service we want you to have.

I am stepping in to personally review your case and make sure everything is sorted out for you. I will reach out to you directly as soon as possible so we can get this fully resolved.

We truly appreciate your patience and kindness as we work to make things right.

Best regards,

Khesy
Customer Support

Rated 1 out of 5 stars

I bought TheraPet for my small dog to…

I bought TheraPet for my small dog to stop indoor marking but it didn’t work at all. He actually peed on the wall underneath it. Then a year later I bought one again for my BF’s German Sheppard who gets anxious when we leave and chews. Again, didn’t do anything. He grabbed it out of the wall and chewed into pieces.

October 21, 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hi Christy,

Thank you for sharing your feedback. I am so sorry to hear about your experience, and this is certainly not the level of service or result we want for you and your dogs.

We completely understand that every dog is unique and responds differently, so we want to personally take care of your case and help make this right. I am stepping in to review your situation, and I will reach out to you directly as soon as possible so we can get this sorted out.

We truly appreciate your patience and kindness as we work to assist you.

Best regards,

Khesy
Customer Support

Rated 1 out of 5 stars

I'd give no stars if it was an…

I'd give no stars if it was an option,avoid these scammers!!!
Purchased on the 12th Oct was told 7 days....nothing ,no tracking,no real emails just a barage of spam,asked for money back then got ignored for the next 5 emails ended up getting an indemnity payment from my bank
Total lack of customer service,no product
AVOID AT ALL COSTS!!!!!!

November 1, 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hi Leigh,

We truly appreciate you taking the time to share your feedback. I sincerely apologize for your experience, and we never want you to feel this way.

I am stepping in to personally handle your message and make sure everything is sorted out for you as quickly as possible. We are very grateful for your patience and understanding while we work to make this right.

Best regards,

Khesy
Customer Support

Rated 1 out of 5 stars

unsafe and not advised by the vet

I bought several cat stress diffusers, and noticed a really funky, chemical burning smell after plugging it in that didn’t go away at all even after days of use. It was to the point where my husband thought something was wrong or food was rotting, and I was getting headaches. We noticed no change in the cat.

When I took my cat in to the vet to discuss her stress and anxiety, my vet made me aware that Therapet is not a valid source for these products and it is very unnatural and concerning that we were noticing a smell at all and advised to discontinue immediately. Looks like I just threw a lot of money away, but these products seem scary and unsafe after our experience and that conversation. It’s been challenging to cleanse that unnatural stink out of our rooms since discontinuing.

0/10 would not recommend. Vet recommends Feliway if anything and says you should never smell a diffuser at all- it’s intended for the pets who can smell it, but people should never be able to.

October 31, 2026
Unprompted review
TherapetMD logo

Reply from TherapetMD

Hi Allison,

I am so sorry for the frustrating and concerning experience you had with the diffuser, and I completely understand your alarm regarding the smell. That is certainly not what we want for you or your pet.

I would love to personally step in and handle your case to make this right. Could you please reach out to us at **support@therapetmd.com** with **ATTN: KHESY** in the subject line?

We truly appreciate your patience, and I'll watch for your email so we can get this sorted out right away.

Best regards,

Khesy
Customer Support

Rated 5 out of 5 stars

TheraPet Diffusers are EXCELLENT!!

I absolutely LOVE TheraPet diffusers, and would highly recommend them to anyone having issues with their dog messing in the house. I have also noticed that fireworks (and other super loud noises) don’t bother him like they once did. No noise or noxious smells with these, either. Definitely try it out; you won’t regret it!!

August 1, 2026
Unprompted review

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