The worst customer service. DON'T PURCHASE EXTENDED WARRANTY. If something breaks, they make you send it back to the UK for repair and then on to the supplier on the other side of the world as... See more
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The worst customer service. DON'T PURCHASE EXTENDED WARRANTY. If something breaks, they make you send it back to the UK for repair and then on to the supplier on the other side of the world as... See more
Company replied
Very poor & frustrating service. Their product quality is too frustrating. I received a guiter that had a string missing!! Even after emailing them about the poor quality (with pictures), they hav... See more
Company replied
Quick delivery, & as promised. Allot of bass for the price. Fantastic wood and basic build. Needed some setting up and adjustment but sounds perfect afterwards. Totally recomended if you're handy with... See more
A bit more expensive than others but, service level rank 10 points. Quick delivery, product delivered super fast and in perfect condition. Sealed package. I would buy again from Gear4music. I have don... See more
Lanceret i 2003 og nu med over 1.500.000 kunder, er Gear4music en førende forhandler af musikinstrumenter og musikudstyr. Du kan købe musikudstyr fra orkesterinstrumenter til rock'n'roll, herunder guitarer, trommesæt, digitale pianoer, saxofoner og celloer, samt ledende optagelses og studieudstyr. Fra startgitarer til pro mikrofoner og forstærkere har Gear4music online musikbutik et stort udvalg af musikudstyr. Uanset om du leder efter en violin, et keyboard, et elektronisk trommesæt eller et PA-system, kan vi hjælpe. Vi har nogle af de største mærker på lager, herunder Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer & Gibson, samt vores egen stor værdi Gear4music musik produktsortiment. Vi fortsætter med at udvikle og forbedre vores kundes forslag på hvert af de områder, vi opererer ved at åbne distributionscentre for at forbedre leverings muligheder og reducere leveringstider.
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i didnt unpack everything yet I'm going through a million things But 2 boxes did arrive and super fast with 6 things like i ordered
Great quality and excellent service. Highly recommended! ⭐⭐⭐⭐⭐
Really good guitar, i like the color. Packaging was fine guitar was fine. Shipping was on time.
If you want a bass that is punchy, rowdy and loud, this is the bass for you. Absolutely thrilled about it, look, fit and finish etc.
They are so bad, and dont deliver what they promise. i ordered a guitar 3 months ago, and they keep saying its out of stock, even though it doesnt show on their website. Really bad service, just give the refund
Reply from Gear4music
Best guitar I've ever owned, sounds crisp and heavy and it feels just right when playing it
Ordering itself was very easy and it was delivered quickly and smoothly
11/10
Extra point because the guitar makes me look cooler than I actually am
A classic for a reason, These Sennheiser HD 600 headphones arrived in a premium foam lined box that ensured they were mint despite a rough delivery. The sound quality is just AMAZING
Had a defect on an instrument, Gear4music would not honor the warranty and offer a replacement of the part even though it was a very cheap plastic part and instead blamed me for mishandling the product.
I will not be purchasing any products from them again.
Reply from Gear4music
Good quality product & fast delivery.
Fast delivery 🚚 the day after
The best pickup for metal in my top 3 with black winter and jb 4
The guitar came with rusty strings and sharp fret ends Spendt an hour changin strings and dressing fret ends After the setup the guitar plays and sounds very good The finish is perfct. A very good by.
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