Gear4music Reviews 

5,168
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

The worst customer service. DON'T PURCHASE EXTENDED WARRANTY. If something breaks, they make you send it back to the UK for repair and then on to the supplier on the other side of the world as... See more

Company replied

Rated 1 out of 5 stars

Very poor & frustrating service. Their product quality is too frustrating. I received a guiter that had a string missing!! Even after emailing them about the poor quality (with pictures), they hav... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, & as promised. Allot of bass for the price. Fantastic wood and basic build. Needed some setting up and adjustment but sounds perfect afterwards. Totally recomended if you're handy with... See more

Rated 5 out of 5 stars

A bit more expensive than others but, service level rank 10 points. Quick delivery, product delivered super fast and in perfect condition. Sealed package. I would buy again from Gear4music. I have don... See more

Company details

  1. Musical Instrument Store

Written by the company

Lanceret i 2003 og nu med over 1.500.000 kunder, er Gear4music en førende forhandler af musikinstrumenter og musikudstyr. Du kan købe musikudstyr fra orkesterinstrumenter til rock'n'roll, herunder guitarer, trommesæt, digitale pianoer, saxofoner og celloer, samt ledende optagelses og studieudstyr. Fra startgitarer til pro mikrofoner og forstærkere har Gear4music online musikbutik et stort udvalg af musikudstyr. Uanset om du leder efter en violin, et keyboard, et elektronisk trommesæt eller et PA-system, kan vi hjælpe. Vi har nogle af de største mærker på lager, herunder Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer & Gibson, samt vores egen stor værdi Gear4music musik produktsortiment. Vi fortsætter med at udvikle og forbedre vores kundes forslag på hvert af de områder, vi opererer ved at åbne distributionscentre for at forbedre leverings muligheder og reducere leveringstider.

Gear4music.com Detaljer

Written by the company

Ingen bøvl returnering
Du kan med ro i sindet bestille varer fra Gear4music da du inden for 30 dage kan få dine penge refunderet. Dette kan for et mindre beløb blive forlænget til mellem 90-180 dage. Dette kommer oveni vores varers garanti, hvilket beskytter mod fejl og defekter ved produkterne indenfor mellem 1 og 6 år. Denne 30 dages pengene returret er ikke lovpligtig og er anderledes fra mange andre forhandlere, fordi vi tilbyder en længere retur periode en den lovpligtige EU-standard, som er 14 dage. Det er utroligt nemt at returnere noget via vores online retur formular.
Vælg din egen leveringsdato
Du kan vælge din egen leveringsdato ved hjælp af kalenderen i din indkøbskurv. Har din ordre leveret på en dag, der passer dig - vi tilbyder en bredt udvalg af leveringsmuligheder, der passer til ethvert budget.
Gode ​​Priser og Fremragende Service
Vi ønsker at gøre køb og eje musikinstrumenter og udstyr let for alle, ved at levere fantastiske konkurrencedygtige priser og fremragende service, uanset hvor du bor, eller hvordan du køber hos os. Vi leverer musikinstrumenter og udstyr fremstillet af mange af industriens mest kendte mærker til meget konkurrencedygtige priser. Vi producerer også en række musikprodukter af eget mærke i høj kvalitet og fantastisk værdi.
Over 1.500.000 Registrerede Kunder
Gear4music er blevet en af de største forhandlere af musikinstrumenter og udstyr i Storbritannien, der nu har over 1.500.000 registrerede kunder. I 2012 lancerede vi også Gear4music på 19 forskellige sprog, og vi er nu et af de hurtigst voksende musikfirmaer i Europa.

Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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4.0

All reviews

(5,168)

227 reviews in the last 12 months

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Rated 1 out of 5 stars

They are so bad

They are so bad, and dont deliver what they promise. i ordered a guitar 3 months ago, and they keep saying its out of stock, even though it doesnt show on their website. Really bad service, just give the refund

May 4, 2026
Unprompted review
Gear4music logo

Reply from Gear4music

Hi,

We're really sorry to hear about your experience, this is not the level of service we aim to provide.

We completely understand how frustrating it must be to wait this long for your guitar, especially with conflicting information about stock availability. That's not acceptable, and we sincerely apologise for the inconvenience caused.

We'd like to resolve this as quickly as possible. If you haven't already received your refund please contact our support team directly with your order details so we can prioritise this and ensure it's processed without further delay.

We also take your feedback seriously and will be reviewing what went wrong here to prevent this happening again.

Thank you for bringing this to our attention.

Kind regards,
Gear4music

Rated 5 out of 5 stars

Best guitar I've ever owned

Best guitar I've ever owned, sounds crisp and heavy and it feels just right when playing it

Ordering itself was very easy and it was delivered quickly and smoothly

11/10

Extra point because the guitar makes me look cooler than I actually am

April 14, 2026
Rated 4 out of 5 stars

A classic for a reason

A classic for a reason, These Sennheiser HD 600 headphones arrived in a premium foam lined box that ensured they were mint despite a rough delivery. The sound quality is just AMAZING

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Had a defect on an instrument

Had a defect on an instrument, Gear4music would not honor the warranty and offer a replacement of the part even though it was a very cheap plastic part and instead blamed me for mishandling the product.

I will not be purchasing any products from them again.

March 10, 2026
Unprompted review
Gear4music logo

Reply from Gear4music

Good morning,

Thank you for your feedback.

We are sorry to hear of this and would like to look into the case together with you. Please contact our customer service either through phone or via email so that we may find a resolution together.

Our contact details can be found here: www.gear4music.dk/en/contact-us

Kind regards,
Gear4music

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