Gate Crafters Reviews 

3,022
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 546 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members for providing genuinely helpful advice, answering technical questions, and making the overall ordering process remarkably smooth and easy. Consumers also appreciate the outstanding product selection and the professional guidance received when configuring their specific equipment setups. Some people were dissatisfied with customer service availability, mentioning frustrating long hold times and difficulties when trying to reach someone by phone for assistance. A few reviewers additionally noted that the website layout, shopping cart functions, and online ordering features could be significantly improved to be much more intuitive to navigate.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, patience, and helpfulness during... See more

Order

Reviewers highlight positive aspects of ordering, describing the process as very easy, simple, and painless... See more

Product

Customers consistently note positive experiences with product selection and availability. Many reviewers... See more

Customer service

Customers report positive experiences with customer service, highlighting knowledgeable and helpful support... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the website is easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Samuel Burdette was my help through this process. His knowledge and understanding of your products was extremely helpful in me understanding what I needed. I thank him gratefully.

Rated 5 out of 5 stars

The ordering experience was great. I called up and spoke to Denise, and I had a few technical questions. She answered them quickly and was very knowledgeable. I am looking forward to receiving the equ... See more

Rated 5 out of 5 stars

Denise was extremely helpful to me. My gate isn't working, and my husband passed away recently. I did not know what parts he had bought or what to do about the gate. Denise asked me to take picture... See more

Rated 5 out of 5 stars

James D. made experience easy. I was informed of progress throughout the purchase. Great price. Fast shipping. No problems


Company details

  1. #3 of 19 best companies in Security Equipment Store
  2. #1 of 1 best companies in Aluminum Welder
  3. #2 of 6 best companies in Hardware Accessories Store

Written by the company

GateCrafters is dedicated to getting you the best value for your dollar. We strive to have the lowest prices anywhere, while utilizing both the web and telephone to give you customer and installation support that is second to none. We also have the best selection of perfectly matched accessories to meet all your gate and property access needs. We are available world wide to serve your needs. Check out our site to see if we have the gate and related products you are looking for. Please do not hesitate to call us at 1-800-537-4283 or 813-792-9412 where an installation application specialist will assist you in every aspect of your purchase and installation.

Gate Crafters

Written by the company

We are committed to our customers!
50% Solar Panels for a Limited Time Only! GateCrafters.com is your only choice for solar powered gate openers. We sell the largest volume of solar powered gate opener allowing us to offer amazing specials such as Free 5 Watt solar panels and heavily discounted larger panels. In addition to our great prices, we have the product knowledge and various selection of products to make your solar sustained gate system as reliable as a hardwired system. Be sure to view our solar usage chart and read our solar blog entries to fully understand how solar power can be used to make your driveway gate run smoothly.

110% Price Match Guarantee

Free Shipping on Estate Swing Openers

Web Direct Brands, Inc. is committed to giving our customers the guaranteed lowest price on the web. To prove our commitment to you, we will match a lower price advertised on any authorized dealer's website. In addition to matching the lower price, we will also refund an extra 10% of the difference between the two prices. Even after you make your purchase, you can take advantage of this guarantee (for up to 30 days after the purchase date).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(3,022)

508 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well designed web interface

The website interface is very good. The immediate access to the gate system's specifications and installation instructions was very helpful. I have used the tech support in the past and was impressed with the tech's troubleshooting skills.

August 27, 2026
Rated 5 out of 5 stars

James D

James D. made experience easy. I was informed of progress throughout the purchase. Great price. Fast shipping. No problems

August 24, 2026
Unprompted review
Rated 3 out of 5 stars
Gate Crafters logo

Reply from Gate Crafters

Hello Joseph,

Thank you for your feedback. We’re sorry to hear that you found our website difficult to navigate. We are continuously making improvements to create a better and easier shopping experience for our customers, and we truly appreciate your patience and feedback as we continue working to improve your experience.

In the meantime, please feel free to give us a call if you need help finding a product or placing an order. Our team is always happy to assist and make the ordering process as easy as possible.

And if you need help installing your replacement gate arm, please give us a call at 1 (800) 537-4283. Our technical support team is available 7 days a week from 9:00 AM to 9:00 PM EST and is always happy to assist you. Thank you.

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