Galdierirent Reviews 

This is the worst car rental company I have ever dealt with!

The employee who was working there was not helpful or solution-oriented at all.

They did not accept my Norwegian Visa credit card, even though the booking had been made through an online booking portal.
They refused to accept a different credit card and therefore refused to provide us with the car!

Fortunately, the online booking company resolved the issue for us and sincerely apologized for the extremely disappointing experience we had with GaldieriRent.it.

I booked and paid for a car through Holidaycheck for five days with Galdieri. Upon pick up of the car at Rome airport I presented two different physical credit cards (one Visa and one Mastercard) which both were not accepted and I was refused to rent the car I booked and paid for already. On the Voucher and in the Terms it says virtual credit cards (non physical cards in your phones card wallet) might not be accepted. My physical cards however were refused this is an outright breach of the terms of booking and thus a scam. Do not book with Holidaycheck nor Galdieri.

Very helpful and polite. Easy to book and very reasonable price for a week in August. I called from passport control as we were held up for over an hour and was told that our car would still be available and was thanked for letting them know. We walked to the car rental building as there was a long queue at the shuttle bus. Easily marked route. Took about 10 mins to sort paperwork with very reasonable excess charge locked on to my credit card. Just over £500, we've know double that in some places. Car itself was as we reasonably new with very effective a/c which was on almost permanently as we drove over 700km around Tuscany. Hopefully managing to avoid all the ZTL areas. Parking is often free if you are willing walk a short distance extra.
Return of car was very quick, just asked if we'd filled the petrol tank. Full blocked amount on credit card released within 2 days .

I was nervous after reading all the negative reviews, but I have only good things to say about Galdieri Rent at Milan Airport.
Although the car rental agency is located off the airport grounds, the shuttle ride to the terminal took only 5–10 minutes. The agent at the counter was courteous, with no upselling or attempts to sell us “mandatory insurance.” The car was new, and although it had a couple of dents, I had no problem documenting them on video before leaving and had no issues when returning the car.
The only thing that could be improved is that they have only one agent at the counter, and the agent does not accompany you to inspect the car or check it upon return.
During the trip, we started to hear a beeping sound. It took just one message to the agency to figure out what was causing it. We just put our backpack on the back seat triggering the valid seatbelt alarm.

Overall, we had a very good experience.

This company is a scam. the car we got perfect drived well etc, but had damage on the body which was not menetioned when signing (they have you sign before seeing the car)they i went out took lots of pictures and videos and brought it in side , the dude there said no problem just tell the staff when comig back , so he didnt check and adjust the paper work , on the return i brought it in for inspection and the lad said look at all this damage , and had i videos i was going to play him at his own game by saying i didnt have vidoes but i had to catch a flight, after showing all the videos he said no problem all monety will go back, i then told him this lookds very scammy what you are doing here and he said they recently changed therer systm (BS) id hate to see someone who had no idea or old get caught in this scam

In June 2026, I faced a nightmare scenario at the Venice car rental counter. Upon arrival, the agent refused my Canadian driver’s license. I was forced to return to the airport and rent from a different company at ten times the original price due to the last-minute desk rate.
As my aunt was from around the area in Venice, we asked her to drive to the desk (2hours drive for her); she rented herself the booked car and I drove my aunt’s car. We had to improvise.
Total wait time was over 3 hours with 2 little boys hungry and tired from a very long flight from Canada.
I have traveled all over the world and rent cars in Italy almost every year, yet I have never been asked for an International Driving Permit (IDP) before. ( specifically in May 2024 in Milano & 2025 in Verona)
I even purchased an online international license on the spot for €80, but they rejected it, claiming they required a physical paper copy.
The agent showed zero empathy, repeatedly saying "no" and leaving me stranded with two small children in tears.
Nevertheless, they flatly denied me the rental car. They offered no valid justification and made zero effort to resolve the situation. The rejection seemed entirely intentional.
Afterward, however, the pickup and drop-off went smoothly, and we had zero issues returning the vehicle.

Scammers...imo. I booked a car through discoverycars.com, and Galdier was the cheapest. Very cheap for 7 days. However, Galdierirent evidently found this too cheap, as they charged me again for the car; full price...even though I had already paid in full through discoverycars. You have been warned! Do not use. On a side note, I had to wait 2 Hours! in their office to pick up the car, and others who were returning there cars had to wait over an hour...factor this in when catching your flight!

Terrible experience.
The guy who pick us us from the airport and dealt with us was rude.
He rushed us to sign all the paperwork and did not go through the damage with us!! My wife was asking a few questions and the guy name Luca told her the mat he was getting nervous and pissed with us!!! In the end we returned the car and did not note a minute scratch on the alloy wich was already there and we were charged an extra £180.
Be aware when renting with this company!!! Take a photo or a video before even sitting on the car!!

We had absolutely no problems picking up and dropping off our hire car from Pisa airport. The hire desk were flexible and we got a great little car. The deposit was returned straight away. I think people complaining on here just haven't read the conditions, e.g., no online bank cards, no debit cards - if you follow the process there should be no problem. Highly satisfied with everything.

Terrible company. The car I rented had a puncture. It got towed away and have been waiting for a replacement for 24 hours with still no result. They then sent me a replacement to the wrong city, 6 hours way from my location

AVOID THIS COMPANY AT ALL COSTS — EXTREMELY AGGRESSIVE AND DISHONEST PRACTICES

Absolutely shocking experience with Galdieri at Bari Airport.

The staff at the counter used what appeared to be highly aggressive and misleading tactics to refuse our rental, despite us presenting perfectly valid payment cards. Their excuse was that they supposedly do not accept “neo-bank” cards. The problem? One of our cards was not a neo-bank card at all, and we also had an American Express Platinum credit card, specifically suitable for the required credit-card deposit/authorisation.

Despite this, they simply refused to provide the vehicle. There was no reasonable explanation, no genuine technical issue, and no attempt to find a solution. The refusal felt extremely deliberate.

What makes this particularly disturbing is the impression that these tactics are designed to put customers in a desperate situation at the airport, leaving them with no choice but to purchase additional insurance or rent another vehicle at the last minute — potentially at a dramatically inflated price.

Once you are standing at the airport with your luggage, your holiday starting, and your rental suddenly refused on a questionable technicality, you are effectively trapped. And they know it.

As a result, we had to leave the agency, go back to Bari Airport, and find another rental company at the last minute. We were also charged cancellation fees for a rental that was effectively cancelled because Galdieri refused to honour the booking, not because we changed our minds.

We ultimately had to rent another car from Hertz, a reputable and professional rental company, but because it was a last-minute booking, we ended up paying around three times the original price.

This was an extremely stressful and expensive experience, completely ruining the start of our trip.

The attitude of the staff was also unacceptable: aggressive, intimidating and completely unhelpful. Instead of providing a legitimate rental service, the whole interaction felt like an attempt to exploit customers who had already travelled to the airport and were in a vulnerable position.

DO NOT RENT FROM GALDIERI AT BARI AIRPORT.

If you value your money, your time and your peace of mind, stay away from this company. There are plenty of professional rental companies available. We ended up with Hertz and had absolutely no problem whatsoever.

Galdieri : never again. Avoid at all costs.

Galdierirent took money from my deposit but have refused to provide a breakdown or invoice so that I can reclaim from insurance. This must be illegal?

We hired a car with Galdieri Rent through planetrentalcars.com .

We arrived at Bari airport and waited 35 mins in 35 degree heat, for a transfer with other customers and an employee turned up to transfer 7 people in a car. My husband complained and said they need to get another vehicle to collect us and our daughter. We then waited another 10 mins and was transferred to the offsite rental depot.

On arrival my husband went into the office to collect the keys and complete the paperwork. He cam back out and said they would not accept his MBNA credit card, as its not connected to a physical bank? MBNA is actually part of Lloyd Bank, but anyway they refused and told us to "walk back to the airport" which was 3k away. I was very upset at this whole situation and asked for this detail in writting, which they refused and stated they dont do things on writting. We rung Planetrentalcar and put them on speaker to the lady in the office, who again said she would not put it in writting that they didnt accept "financial institution" credit cards.
Planetrentalcar.com were great and refunded us. Galdieri on the other hand offered us another option, which did not seem legitimate and asked us to leave the room whilst they had a conversation. The lady came out to us with a piece of paper and on it had a figure of 889 euros for 2 weeks hire(original fee was 250 euro's) I said no thank you, to which she tried to put fear into us by saying "good luck finding another car, its peak season, so no hire cars". My husband got us an Uber back to Bari airport.
At the airport we got a car immediately with Italy by car, it was on airport and cost 350 euros.
I would give them zero stars if I could, terrible company who clearly tried to extract money and prayed on a vulnerable situation. I hope other potential customers read this and avoid them at all costs.

Galdieri rent a car at Bergamo were efficient, professional and friendly during the rental return process. The price was right. Had no additional problems. Return ride to airport was timely and without problem. I’d do business with them again.

Avoid this hire car company at all costs.

We waited over an hour at the airport pick-up point before being taken to their off-site office. Once we arrived, they suddenly claimed my credit card wasn't acceptable and refused to provide the car we'd already booked, leaving my family stranded.

Moments later, they offered to "help" by renting us a different car for an outrageous £900.

We refused, made our own way back to the airport, and booked with an on-site rental company instead. They accepted the very same credit card without any issues, proving there was never a genuine problem with the card.

Based on our experience, this felt like a tactic to pressure customers into paying significantly more. Save yourself the stress and avoid off-airport rental companies like this. Book with a reputable on-site provider instead.

Arrived 3 hours late and they wanted me to take a Premium automatic car. Refused and was then led to believe if I didn't take their insurance I wouldn't get a car. Complained to them and was told the car I got was 5 euros more a day. This amount was never ever mentioned in our conversation but I was definitely pressured into taking their 19.00 euro a day insurance. Basically cost more than double my original price. If your flight is late you are screwed. My work truck was cleaner than their car.

Rent your car somewhere else!
They are not service minded, and they don´t accept Visa cards or cash. I paid for the rental car online, but when we arrived we had to pay a deposit for the card - which could not be done online, and they did´nt accept the cards I had.

Avoid Galdieri Rent – Very Disappointing Experience

Do not book with Galdieri Rent. This was the worst car rental experience I have ever had.

They changed their Rome FCO airport office location without properly informing customers. The email directions sent us on a 15–20 minute walk from the terminal, but after arriving we found a small notice saying the counter had moved to another area of the car park, requiring another 10–15 minutes of walking.

Customer service was extremely poor. After the car window was broken and my bags were stolen, I contacted them to ask for a replacement vehicle. Instead of helping, they told me to return the car and make a new contract, with no refund for my original booking.

At drop-off in Bologna Airport, they tried to charge €2,000 for a broken window and also attempted to add a €119 drop-off fee that was not part of my agreement. In the end, they charged me €570 + IVA for one broken window.

Very disappointing service and unfair charges. I strongly recommend avoiding this company and choosing a more reliable rental provider.

The most painful and problematic rental experience I have ever had in 30 years of renting cars across Europe. I rented a car through Auto Europe and arrived at Naples airport.
The first issue was I couldn’t find their office within the terminal so I rang them. I told the gentleman where I was and explained my wife had a broken foot and couldn’t walk and asked if they had a shuttle bus. I was told no and it was up to me how I got to the office.
I arrived at the office to be told that my booking was not on their system. I then showed him the voucher which clearly showed the booking. I asked him if he could ring auto Europe for me and he said no and gave me an out of date number. Very unhelpful and clearly not prepared to do his job.
I left the office and spent an hour ringing auto Europe who were amazing. A gentleman called Yazeem was very helpful and advised me to go back to them and he would call me back whilst in the office.
When I got back to the office the lazy, arrogant and incompetent attendant was not there. I explained the situation again to his female colleague who initially said she couldn’t tell me what her colleague had told me and again said the booking was there.
Then Yazeem from Auto Europe rang me so I passed him to her. I could clearly hear him reading her the riot act and telling her what he thought about their service. After the call the lady was again not willing to help so I told her I wanted to raise a formal complaint.
After this she said that she would see if she could refresh the booking.
After 50 minutes she managed to get me a car. In total this car pick up experience took 3.5 hours
I finally got the car and we were heading on our way and I decided to pull into a service station to get some water after this problematic ordeal. I was in the station 5 minutes and when I got in the car it would not start so I looked on the Internet and found that the car could not start during a system reboot. It was clear they hadn’t done this like they should have
1 and a half hours later the car started after completing the reboot and we finally got to our destination 5 hours beyond our scheduled arrival time.
Luckily for us my children are nearly both adults and I speak fluent Italian otherwise we probably would have been left stranded by these charlatans or I would have had to rent with an another firm. The prices they were quoting though was 5 times more than the booking I had booked.
I never place reviews but I feel so strongly about letting people know about this dreadful experience that I have.
I would never use Galdieri Rent ever again and I would strongly recommend that ALL travellers avoid them if they do not want to run the risk of having the same dreadful experience that we did.
Had I not spoken Italian or threatened to make a complaint I am sure we would simply have been fobbed off by this computer says no organisation.
To Galdieri Rent management, as the owner of a company in the uk with a very competent workforce, if you want to stay in business for much longer I would advise you to invest in some effective client care and empathy training for all your staff as currently they do not meet the level needed to sell goods at a car boot sale, let alone car rental.
To ALL TRAVELLERS if you want to avoid an unnecessarily stressful start to your holiday stay away.

The only positive thing about this company is that they allow cancellations. I cancelled my reservation with them after trying to get in touch with them numerous times. First I called and got hung up on multiple times, and then received a message from them asking me to write on WhatsApp. I wrote them minutes after, even with help from my partner, who is Italian, so the messaging could be in Italian to make it as easy as possible for whoever had to respond to my request. No answer. It's been 5 days and still no reply. I gave up and cancelled my booking.