Record go Mobility Reviews 

We hired three cars for record go, they took around €80 per car for a fuel deposit which they said we’d get back if we returned the car with a full tank. We returned all three with a full tank, one fuel deposit returned. No reply to four emails send to various email addresses they hold. Do they only return one in three deposits? They just tell you to check with the bank in an automated response. Nothing is pending at the bank. It’s been weeks!
Do not use!!!! If anything goes wrong, there is no one to contact at all and it seems they just keep your money!

When you get your return paperwork emailed. It was a totally different booking number on all three cars. It was a mess.

Do NOT use this company. Extremely long waiting time at the airport for pick up, the line was all the way through the terminal. No one was giving any information about waiting time. When we finally got to the counter to check in the lady immediately started the sales pitch that we have to buy insurance from them because our insurance doesn’t cover their car (how would she know what kind of insurance we have??) or we have to PAY 1800 eur. She made it sounds like the 1800 eur is a payment, while in reality it is a deposit, which we get back if the car is not damaged. IF it’s damaged, it will be deducted from the deposit and our insurance will reimburse us. She kept insisting that our insurance won’t cover it without having any knowledge about our insurance. She kept giving us false information without any official documents, just scribbling numbers on a paper and repeating the sales pitch. For us it didn’t work, but 2 people next to me paid for their extra insurance, even though they said they have their own. The whole situation was extremely uncomfortable for everyone involved and we even got a lower category car than what we booked which didn’t have navigation because the subscription expired..
Please avoid this company, you will end up paying more and he start your stay in Mallorca with a stressful situation.
This was a rare time when forgot to check Trustpilot and we paid for it..

Prepaid booking with RecordGo in Greece and received a confirmation. A while later the booking was cancelled but funds not returned. I wanted to contacted them there is No Contact number on their site. When i tried to collect data for chargeback I noticed the email's source code, it actually contained hidden text that displays differently depending on whether you open it on a phone or a desktop, so the same message shows one status on one device and a different one on another — which should never happen in a genuine confirmation email. Just dont go near them.

I rented a car from Record Go in Mallorca, and this was honestly one of the worst car rental experiences I have ever had.

We returned the car with a full fuel tank, exactly as required. Despite this, Record Go charged us an additional €27 for fuel + a €24 penalty, claiming that we had refuelled more than 10 km away from the airport.

During the entire four-day trip, we spent only €30 on fuel in total. It is therefore absolutely absurd to claim that we somehow used €27 worth of fuel in the few kilometres between the petrol station and the airport.

And the problems started before we even got the car. We had to wait THREE HOURS in the queue just to collect it, and the staff member who eventually assisted us was exceptionally rude and unhelpful.

Record Go clearly seems to have no problem taking customers’ money, but apparently has a serious problem providing proper customer service when those charges are challenged.

I would never rent from Record Go again — not even if the car were free. I strongly recommend avoiding this company and choosing a rental company that actually respects its customers.

Absolutely unacceptable experience.

I was given a dirty car, inside and out. It was also beaten up. The front was covered in flies, the interior was so dusty you could draw with your finger, there was an unpleasant smell, and the seats were dirty as if they had been oiled. When I asked to exchange the car, they said they had no other cars and couldn't provide better service. They offered to wash it, but they simply doused it with water and wiped parts of the interior with a dirty rag. They said the car was clean. They also refused to refund my money. This is the worst service imaginable. You can't write reviews on the website, even though they supposedly have positive ones. The reviews were definitely not written by this company's customers.

I have used Record Go for a number of years and never had any issues, having only praise for the service received. However, on this occasion, I have not had the fuel charge refunded to my account (despite the vehicle being returned full with an appropriate fuelling receipt) and the holding deposit is still shown pending on my Visa card.

I have sent a number of emails since the drop off on 23/08/26, and not had any response in order to resolve the issue. I will continue to contact them and as I regularly fly to Malaga, if nothing is actioned, I will rectify the matter face to face.

Poor reputations are hard to change, so the company directors need to listen to feedback before they lose both new and returning customers.

Terrible experience! When collecting the car I was charged for the fuel deposit which is fine and as expected. The customer services representative advised that the payment hadn’t gone through correctly and asked to take the payment again..fine these things happen. I later checked my Credit Card Statement and she’d taken it twice.

When returning the drop the car off, the customer services representative said he couldn’t refund it and had to take a photo of my statement to send to his boss.

Ive sent 4 emails to customer services since and not a single acknowledgment let alone a response so it appears clear to me that they have no intention of refunding this money. Maybe they decided to do this as seconds before I’d just declined their in house insurance…

Avoid Record Go!!

wonderful service. Very Good Car.
(hybrid, new, clean).
Rented for 5 days.

tomasz
Lokalny przewodnik·18 opinii·121 zdjęć

5 hours ago
Nowy
I absolutely do not recommend this agency. My flight landed at 9:20 PM on August 28, 2026, and I was at the designated meeting point by 9:45 PM. There was no marked shuttle bus; no one called me, even though they had my phone number from the booking; and no one checked my flight's landing time, despite having both the flight number and the scheduled arrival time. They closed the office (I know this because I called the hotline—based in Catania, by the way—three times, and customer service confirmed it was closed). So there I was, left at the airport without a car, with my hotel 60 km away. I filed a complaint—and am still pursuing it—but they refuse to acknowledge the issue, even though the office is supposed to be open until 10:00 PM. NEVER AGAIN with this agency! I do not recommend them. I had to rent a car at the airport instead—at a much higher price!

Friendly staff suv was good Fiat 500 had it for 36 days my only issue was pick up at airport was not great there pick up truck was small and so many people waiting to be picked up.

Thought we had a good deal until we returned the car. The employee at the car return noticed a stone chip that was on the windshield immediately and quite suspiciously. I know we didn't get a stone chip while driving but the employee wouldn't hear of it. Due to catching a flight we had to leave quickly. When we returned we were charged 800 Euros for a stone chip. I believe they don't actually repair the windshields of their vehicles and use the stone chips to generate extra income. Tried to fight the claim but they did nothing and now will defend themselves by telling me to contact their customer service. They don't do anything and won't return money they fraud from people simple. Stay away from these guys.

My experience was disappointing.

Collection involved a lengthy wait at the desk.

A fuel deposit of €106.00 was charged and cash payment was not accepted for this deposit. Following vehicle return, only €43.71 was refunded. I also noted an attempted charge of €31.29, which has not been explained.

I submitted a formal written complaint on 31 August 2026 requesting:

• a full breakdown of fuel-related charges and refunds;

• an explanation of why only €43.71 of the €106.00 fuel deposit was refunded; and

• clarification of the attempted €31.29 charge.

Despite multiple emails, I have not yet received a substantive response addressing these questions.

At the time of writing, the complaint remains unresolved. I will update this review if the matter is satisfactorily resolved.

Cars are new and in great conditions. Fast and reliable service very close to the airport. Friendly staff.

I hired a car from Record Go at Tenerife South Airport and was ultimately charged €360.50 for pre-existing damage.
At collection, the vehicle was covered in scratches, chips and large dents, yet the damage annex provided to me was completely blank. I challenged this at the desk and was told not to worry and to take a video of the car before leaving, which I did.
At return, the representative began identifying multiple areas of damage and claiming I was responsible. I used my pickup video to show that these marks and dents were already present, and those were eventually accepted as pre-existing. He then attempted to charge me €360.50 for a minor mark on the front bumper. I again showed him the pickup video, including footage specifically zooming in on that exact area, but the charge was maintained.
I disputed the charge immediately and recorded my objection on the damage report. I also have photographs taken at drop-off showing the same mark still present.
Record Go subsequently maintained position that anything not recorded on the pickup documentation is "new damage". But their pickup documentation was completely blank despite the car already having numerous and significant marks/damage. They cannot rely on the absence of damage from a blank report as evidence that the vehicle was undamaged when handed over.
The entire return process was extremely stressful and took so long disputing allegations that I nearly missed my flight.
I have rented cars extensively and have never experienced anything like this.

I would give 0 stars if that were an option.

Collecting our hire car from Record Go at Alicante Airport was an absolute disaster and a terrible start to our holiday. We landed around 1pm and then spent almost 2 hours waiting to collect the car due to an incredibly poor ticketing system and huge queues.

What made the experience even worse was the complete lack of basic customer care. There were no seats available, no water provided, and nowhere comfortable to wait. After a long day of travelling, we ended up having to sit on the floor while waiting for our number to be called.

I understand that airports can get busy, especially during peak season, but this level of waiting and disorganisation is simply unacceptable. If Record Go knows it has large numbers of customers arriving at the same time, it needs to have the staffing and facilities in place to cope.

The delay, lack of seating and poor overall experience left a very negative first impression and put a dampener on the start of our holiday. I cannot stress enough how frustrating and poorly managed the whole process was.

I would not use Record Go again and would not recommend them to anyone hiring a car at Alicante Airport.

I filled the tank right before retuning the car at Mallorca airport.. They still kept the gas deposit and sent me a bill for "service".. I sent an email to their customer service to complain, where I shared a copy if the gas station invoice and a picture of the dashboard at the time of return - confirming a full tank. I have not heard anything from them.

Absolutely terrible experience with Record Go in Mallorca. They have not returned our fuel deposit.

We contacted them and received an email admitting that the delay was their mistake and promising that the money would be refunded within 15 working days. That deadline has now passed, and we still have not received our money. Even worse, they are now completely ignoring our emails and refusing to respond.

This is extremely unprofessional and unacceptable. They acknowledged their mistake, gave us a clear deadline, failed to meet it, and then stopped responding altogether.

I strongly advise everyone to be very careful when renting from Record Go. Based on our experience, getting your money back can become a serious problem. Very disappointing service.

Having left a favourable review I now see that despite leaving the car full up with petrol as requested (in order to get the deposit refunded of £82.80), I only got £69.46 returned.

I have had no reason given for this. The technician who checked agreed it was full.

I filled up with petrol at a garage just by the drop off location so the tank was absolutely full. Not impressed.

I love Record Go. Been using it since one year. Best rates. All included with no surprises. Easy and fast check in. Staff is really outstanding. All of them but specially Leonardo. I advise you to try them and try put by yourself.

Pick-up was delayed by nearly two hours because their system was down, and post-rental service has been just as bad.

Over a month after returning the car, my €150 fuel deposit has still not been refunded. I have sent over 7 emails and called repeatedly with zero response.

Reference: Liquidación V/88-2026-26082

Unreliable systems, withheld money, and completely absent support. Escalate this reference and refund my deposit.