Innstrata Reviews 

Written by the company

We work with independent hotels, extended-stay properties, and hotel groups to solve real front desk challenges, from guest verification and fraud prevention to pricing strategy and guest communication. Our platform brings together multiple applications, each built to handle a specific part of hotel operations: GuestBan (ID Scanning & Guest Screening) Scan guest IDs in seconds, automatically fill PMS details, and securely store ID records in the cloud. GuestBan helps hotels verify guests at check-in and reduce manual entry errors while creating a reliable record for operations and dispute resolution. DNR Management (Do Not Rent Network & Local Lists) Maintain your own internal do-not-rent list while also participating in a shared network across properties. This allows hotels to identify repeat problem guests, reduce incidents, and protect their property more effectively. ChargeShield (Chargeback Protection) Store ID scans, guest details, and supporting documentation in one place to help fight chargebacks. ChargeShield gives hotels the proof they need to respond to disputes and recover lost revenue. Engage (Guest Communication) A centralized way to manage communication with guests before and during their stay. Engage helps hotels stay responsive, organized, and consistent across interactions. Presence (Online Visibility & Listings) Manage how your property appears across online platforms. Presence helps ensure accurate information, reduce confusion, and strengthen your direct booking presence. RateIQ (Rate Intelligence Platform) Track competitor pricing, monitor market trends, and understand demand shifts. RateIQ gives hotels visibility into how rates are moving throughout the day, helping protect ADR and make more informed pricing decisions. Background Screening & Risk Insights For properties that need additional verification, this layer provides deeper insights to support better decision-making, especially for longer stays or higher-risk bookings. Our approach is straightforward: give hotel teams better visibility, better control, and fewer surprises. Everything is built to work in real hotel environments—fast at the front desk, easy to use, and practical for daily operations. From stopping a bad stay before it starts to improving pricing decisions and reducing chargebacks, Innstrata helps hotels operate with more confidence and less friction.See more