Fixje Reviews 

Good qualtity parts - Fast Delivery (To Belgium)
However, as soon you have a faulty part on arrival they claim you have broken the item yourself.
TL;DR bad customer service.

These people are so fast,kind and helpful I don't have anything bad to say other than I will only buy phones or repair them only to them

I had a problem with the shipping of my order. I contacted the company by email and had a quick reply and they fixed the problem. Great customer service ! Thank you Sander :)

I give 5 stars because
There was a problem with device which I bought but the company is genuine and correct and they refunded me.
Can happen to everyone, in the end went well.
Customer survice was fast and kind.
I recommend them

Update: the customer service has been helpful and refunded me the cost for batter and opening of my phone - I’m thankful!
Never again, here’s my story.
I ordered a new battery kit for my iPhone X from Fixje for €30. They delivered the kit and when trying to open the two screws in order to change the battery I discovered that the screwdriver provided wasn’t the correct one. This, completely ruined one of the screw. I contacted them and they asked me if I wanted to send the phone to them and when I asked if it was going to be free of charge the replied “Yes”.
I sent my phone on Monday and they received it on Wednesday. They managed to open the phone and contacted me to ask me if I wanted to proceed with the repair considering that the screen of my phone was a little bit damaged on the top right corner. I confirmed to go ahead and replace the battery. By this time it was already the following Monday. They told me that my screen now had two green lines on the side and asked me if I wanted to change the screen for €159. I said no and to send the phone back. They send me an invoice of €10 and told me that until I didn’t pay they wouldn’t send back the phone. When I asked the reason for this invoice I was told it’s for the opening of my phone. I paid and received the phone back after 16 days with the completely broken screen, damaged on the bottom as they forced the screw to open the phone and I even paid for battery and opening costs.
Unbelievable! Never again!

I know fixje for a long time and i used to buy parts to fix iphones, i also tried refurbished iphones, im happy.

Bought an A-Grade iPad but it came with a giant scratch on it. Thankfully I was able to return it for free.

Customer service was helpful, fast and friendly.

Would love to give them another chance but I'm afraid I'll receive a scratched product again

I keep telling them to stop sending me mail,
So now they send it twice a day.
I never agree to it .

They think i should be giving them a good review i dont even know why .

Im not their staff i never want to ear about them ever again.

No education, harrassing customers.

Excellent customer service. The experience of fixing my phone by myself did not go perfectly, but they helped me to address all the hiccups along the way. I really felt cared for as a customer. Great stuff!

Kapot tempered glass ontvangen per post. Gemeld bij FixjeiPhone waarop direct een nieuwe per post is gestuurd. Heel coulant en top service!

Not really good handling of my question, act very mysterious with my question for no good reason

I got help with the diagnose of my phone. Thank you for patience and for the reassurance.

Great service. Ordered accidentally a wrong replacement battery Mixed up the production dates of my Apple PowerBook Pro, so the battery connector did not fit.
Send all back and got replacement with free delivery a few days later.

The whole process took only a few days.

Quick and fast service without any extra costs for me.

Very quick to respond my questions. They could directly help with reassuring me about my order in their website.

Can't complain, won't complain.
Repair parts work like they supposed to be and the customer service is great!

I bought a refurbished a grade iPhone 11 Pro max and had bad experiences that I didn't want. The phone that was first sent was full of scratches, normally a grade phone should not have such scratches. Then I contacted the customer service, explained my problem and they asked me to send the phone back after the photos. but the bad side of the business pays the return fee. There is no free refund. Although it was the fault of this company, I had to pay an extra 7 euros. By explaining my problem clearly, I explained that the phone must be a grade phone and I do not want it to be scratched. Then I got a phone call again, actually again there were scratches on it, but I didn't get it right because I didn't want to pay for the cargo again. Also, this time there were missing parts in the box. There was no phone case like I got from the site, I requested it and they sent it. There is an old screen protector on the phone, but I think it messed up the camera, if not, it means the camera is broken and I don't even want to think about it. I was thinking of changing the screen saver and looked at the package I bought today. Because I bought a screen saver along with the phone. but in a ridiculous way, instead of sending a screen saver for the iphone 11 pro max, a screen saver of a completely different phone was sent. This is really ridiculous, it can't be so careless. a lousy company. In addition, phones are not shipped in their original box. Comes with a box of their own brand. Besides, the headset does not come out of the phone box. In addition, the charger and the charger cable that are sent with the phone are fake and very bad products. calm do not use this on the phone or you will damage the phone. I had to incur extra expenses for all these. In short, it was an awful experience. I never recommend. such an irresponsible and bad company.

I never seen a bad website like that. 2 orders, 2 defective products received. Incredible. I ask for a return. And i have to pay myself. Don't try to contact them if you don't speak dutch.

Edited 13/01/2021
Hello,
I've already shared my email through trustpilot, you can contact me through email.
Thanks.

I was in the middle of finishing a purchase for a refurb iPhone 8 plus (still in the cart - unfinished transaction) , suddenly realized i had accidently closed the page with discount code (5% code plus 20 or 30 € gift for subscribing for newsletter)

Contacted customer support to inquire whether i can retrieve the page..as you can see (time: 15:50 06/01/2021)

"Hello, i have just registered for the newsletter, got a discount code and a 30 euro present but accidently i closed the window i cant see it now
my registered email : m*****11@....

after registration it showed in a window 5% coupon and mentioned that i will get a present worth 30 euro"

and the agent's response was ( i think his name is Marco, van FixjeiPhone)

"Because I find it so annoying, you can use the following discount code for any next order: cadeauvandaany Then you get a 10% discount on parts, accessories and tools. You will also receive a gift with it."

Seriously, you want me to use that code after your message ? aren't you supposed to be the face of the Company? this is how you were trained ? so all the company public marketing and other PR stunts claiming to be the best in the business a fake?

When i questioned his reasons for annoyance, no response whatsoever about what he just said.

Just because i want the discount code, the person was acting as it's coming out his pockets. I've never come across such an ill-mannered service, That was too before placing an order, i was like, what it would be like to run into this guy for an after sales or a warranty claim? luckily, i did not go ahead with the purchase.

Be aware..