TelefoonGigant.nl Reviews 

1,801
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

Je kunt niet eens iemand aan de lijn krijgen die Nederlands spreekt en er staat op hun website dat je je bestelde apparaat op kan halen bij hun op kantoor, Maar dan bel ik en dan zeggen ze dat da... See more

Rated 5 out of 5 stars

I think i bought 6-7 2nd hand phones from TelefoonGigant.nl and so far never had any problems. In case the ordered phone was not as expected they would find a solution (offer a partial refund, provid... See more

Company replied

Rated 5 out of 5 stars

It was good experience because of the customer service, communication and timely feedback. As for the product may be I got unlucky as the battery heats up and shut down otherwise the device is in exce... See more

Rated 5 out of 5 stars

The phone arrived on time as expected, no issue with packging and works as expected

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Mobile Phone Repair Shop
  5. Phone Repair Service
  6. Telephone Company

About TelefoonGigant.nl

Written by the company

Welkom bij TelefoonGigant.nl

Welkom bij TelefoonGigant.nl, jouw betrouwbare partner voor alles op het gebied van mobiele telefoons, accessoires en de laatste technologieën. Of je nu op zoek bent naar de nieuwste smartphone, een degelijke refurbished telefoon of de beste aanbiedingen voor accessoires, bij ons vind je het allemaal.

Met een uitgebreid assortiment van topmerken en de scherpste prijzen helpen we jou om de perfecte keuze te maken. Bij TelefoonGigant.nl draait alles om kwaliteit, service en klanttevredenheid.

Onze USP's:

  • Groot assortiment: Wij bieden de nieuwste smartphones, accessoires en refurbished toestellen van topmerken.
  • Scherpe prijzen: Door direct in te kopen bij fabrikanten kunnen wij de laagste prijzen aanbieden.
  • Snelle levering: Bestel voor 23:59 en ontvang je bestelling de volgende werkdag.
  • Veilige betalingen: Betaal via veilige betaalmethoden zoals iDEAL, PayPal en creditcard.
  • Uitstekende klantenservice: Onze klantenservice is altijd bereikbaar voor al je vragen en problemen.
  • Garantie en retourbeleid: Wij bieden garantie op onze producten en een duidelijk retourbeleid voor jouw gemoedsrust.

Ontdek ons aanbod en ervaar zelf waarom wij dé telefoonwinkel van Nederland zijn!

Bekijk ons aanbod

2 jaar garantie en gratis thuisbezorgd

Gratis thuisbezorgd

2 jaar garantie en gratis thuisbezorgd

Contact info

Gratis 4 accessoires t.w.v. €40,00

Altijd gratis 4 accessoires bij je refurbished iPhone!

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 32% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(1,801)

964 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Je kunt niet eens een nederlands iemand...

Je kunt niet eens iemand aan de lijn krijgen die Nederlands spreekt en er staat op hun website dat je je bestelde apparaat op kan halen bij hun op kantoor, Maar dan bel ik en dan zeggen ze dat dat niet mogelijk is.
De prijzen zijn wel goedkoop, maar ik vertrouw het niet.

You can't even get someone on the line who speaks Dutch and it says on their website that you can pick up your ordered device at their office, but then I call and then they say that's not possible.

The prices are cheap but I don't trust it.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

It was good experience because of the…

It was good experience because of the customer service, communication and timely feedback. As for the product may be I got unlucky as the battery heats up and shut down otherwise the device is in excellent shape

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scammers!!! Do not recommend

Absolute scammers, don't buy phones from here. My friend Ezra was scammed, see his review for more explanation.

June 10, 2026
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Dear Max,

We are sorry to read this review.

As explained in Ezra's review, the customer contacted us regarding a warranty claim. We responded by explaining how the device could be sent to us for warranty inspection and provided the necessary return instructions.

However, we never received the device and therefore were unable to inspect it or assess the warranty claim. Without examining the phone, it is not possible for us to determine the cause of the issue or offer a repair, replacement, or refund.

We are committed to handling all warranty claims fairly and professionally, and we remain willing to inspect the device if it is sent to us.

Kind regards,
Customer Service TG

Rated 5 out of 5 stars

Very good form and very happy because I…

Very good form and very happy because I buy from this website I really recommend very satisfied

May 22, 2026
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your review!

We are very happy to hear that you are satisfied with your purchase and your experience with us. Your recommendation means a lot to us.

We hope you enjoy your device and thank you for choosing Telefoongigant!

Met vriendelijke groet,
Klantenservice TG

Rated 1 out of 5 stars

I would not recomend buying a phone from this site

I would not recomend buying a phone from here because when i bought my iphone 12 mini. It came fast buy there was a big bust on the back of the iphone. I didn’t reslly care about that because the front of the iphone was in good conditions but not long after my phone was going of and on buy itself so i tried looking up to see why it is doong thst and it was besicly because the iphone was blocked so i couldn’t use it anymore.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered iPhone 13 Pro

I ordered iPhone 13 Pro, so far everything is good. It’s been only few days though. Hopefully I won’t have any issues with the phone

May 3, 2026
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your review!

Great to hear that everything is going well so far with your iPhone 13 Pro 😊 We hope you continue to enjoy the phone without any issues.

Thank you for your trust and enjoy your purchase!

Kind regards,
Customer Service TG

Rated 4 out of 5 stars

Hope that am not gonna be scammed after…

Hope that am not gonna be scammed after all the comments I read am in belgium

April 30, 2026
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

We understand your concern. Please don’t worry — many customers from Belgium have successfully received their orders from us 😊

Shipping to Belgium can sometimes take a bit longer due to the carrier, but your order is being processed normally. If you have any questions about your shipment, feel free to contact us anytime.

Kind regards,
Customer Service TG

Rated 5 out of 5 stars

Update review

I did already a review when the phone arrived. I gave it a 4 star review. I will review it again since I use the phone for about a month I believe. I’ll be explaining what I bought and the points are based on the stars I will be giving this time.

I bought the Iphone 12 mini, since it does fit easily in my pocket. I did get an answer from them explaining what they see as new. I bought a few pretty cases, so that solves the little view of the scratches on the side.

I’ll say, the phone does what it meant to be and everything works well. I did notice the screen display does get darker by a little bit automatically and I try to change that. But the option was already turned off or I have a skill issue idk.

Since I already gave them a four star from my last review, I would find it fair to say that I’ll change it when I use the phone after a week or 2, 3 maybe whenever I think about it. I thought about it today.

I’ll be giving them 5 stars this time. I hope if I encounter any problems in the near future I could ask them for help.

March 26, 2026
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your updated review!

Great to hear that the phone is working well and that your experience has improved over time. We really appreciate you taking the effort to come back and update your feedback.

If you encounter any issues in the future, please don’t hesitate to reach out to us — we’re always here to help.

Kind regards,
Customer Service TG

Rated 4 out of 5 stars

Satisfied

The screen was a bit wobbly but they offered service to fix it right away

March 7, 2026
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Bedankt voor uw review, Mira.

Fijn dat u dit heeft gemeld. Mocht het probleem met het scherm nog niet zijn opgelost, laat het ons gerust weten — wij helpen u graag verder om dit zo snel mogelijk op te lossen.

Met vriendelijke groet,
Klantenservice TG

Rated 5 out of 5 stars

High quality device…

Superb product that exceeds expectation. Delivery was also very fast. Very satisfied

January 10, 2026
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your great review! We’re happy to hear that the device exceeded your expectations and that the delivery was very fast. Enjoy your purchase!

Met vriendelijke groet,
Klantenservice TG

Rated 5 out of 5 stars

Phone was in top condition without…

Phone was in top condition without scratches and 100% battery (replaced? Or phone was never used by previous owner). Can only recommend!

January 6, 2026
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your great review! We’re happy to hear the phone was in top condition and that you’re satisfied with the battery as well. Thank you for the recommendation and enjoy your device.

Kind regards,
Customer Service TG

Rated 5 out of 5 stars

Excellent store where you can buy an…

Excellent store where you can buy an exceptional equipment, in mint condition and for an amazing price.

December 4, 2025
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your great review! We’re happy to hear you’re satisfied with the quality, condition, and price. Enjoy your purchase!

Met vriendelijke groet,
Klantenservice TG

Rated 4 out of 5 stars

I found the information easy to follow and the service good

I found the information and process smooth but thought some of these things (information about returning/swapping) could just be put on the website rather than emailing and waiting for response (it was quick response)

November 30, 2025
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Hello Iman,
Thank you for your feedback! We’re glad to hear that you found the process smooth and our response quick.

Kind regards,
TelefoonGigant Customer Service

Rated 5 out of 5 stars

Everything as expected

Everything as expected

September 23, 2025
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your review! Great to hear everything was as expected. 😊

Best regards,
Customer support TG

Rated 4 out of 5 stars

Normaal

Normaal
And it's fine

September 29, 2025
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your positive feedback.

Kind regards,
Customer Service TG

Rated 4 out of 5 stars

Phone is like new

Thé phone is like new, I’m happy with the purchase. The only drawback was the fact that the phone took a long time to arrive.

May 1, 2025
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your review! We’re happy to hear that the phone looks like new and that you’re satisfied with your purchase 😊
We appreciate your patience regarding the delivery time — and we hope you enjoy your device!

Best regards,
Customer support TG

Rated 4 out of 5 stars

Good quality device as promised

The phone I received was the right model and in the requested condition. It did annoy me that the site said it was in stock and would be delivered the next day but after a week, I still hadn't received it and I had no idea when I would receive it as there was no further communication. I had chosen the colour specifically because it was listed as in stock and to be delivered the following day. I had to call them to find out what was going on. Fortunately, it was quite quickly resolved by choosing a different colour. The phone came with the promised accessories and works well. I wish they would just be honest about the delivery times and give updates if they cannot honour the times published on their site.

July 7, 2025
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your detailed feedback! We’re happy to hear the phone meets your expectations and that everything works well 😊
We apologise for the delay and for the lack of updates during the process — we understand how frustrating that can be. We are currently improving our stock and communication system to prevent this from happening again.
Thank you for your patience and for giving us the opportunity to resolve it quickly!

Kind regards,
Customer service TG

Rated 5 out of 5 stars

The order was easy to place

The order was easy to place, the info was clear, and the phone arrived very quickly. The whole process was smooth and I'm happy with my new phone!

September 5, 2025
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your positive review!
We’re glad to hear that ordering was easy and that your phone arrived quickly. Enjoy your new device! 📱✨

Kind regards,
Customer Service Telefoongigant

Rated 5 out of 5 stars

cheap and good enough

August 12, 2025
Unprompted review
TelefoonGigant.nl logo

Reply from TelefoonGigant.nl

Thank you for your review! We’re glad to hear that you find our product good value for money.

Met vriendelijke groet,
Klantenservice TG

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