Fidelidade Reviews 

I called to get health insurance. The representative told me that any agent could help me schedule an appointment or provide any information I needed. However, when I called back a few minutes later, the agent told me that the previous representative had given me incorrect information. I asked for help, but she refused to assist me.

HORRIBLE SERVICE,

They refused to pay my medical bill because I did not call them before going to the doctor… what kind of bullshit rule is that, this is a way to SCAM people to take insurance they can not use. I WOULD NOT RECOMMEND USING THEM!!

The bill is not even high it was a simple bill and they just refuse to pay. It’s idiotic, horrible service. First and last time.

They know what they are doing. They just ruin my summer and of course my health.

They rejected a compensation based on reasons that don't correspond to reality and didn't even bother to answer my email when I was asking to justify their decision. It's not a bad client service, it's the absence of client service.

terrible company, hands off!!!! Our damages after the November 15th storm were treated in an absolute terrible way. After we got the far too low compensation message, I asked for a break down of the acknowleged damages back in January - to date I still have not received a single reply. The same happened with the confirmed damage refund: even after friendly 6 reminders not even one reply was received and no payout as of yet. Unfortunately the agency InovExpat is equally terrible which makes it even harder for us to get any money back. We will certainly NOT renew our policy this year with either of these clowns.

They just do not want to pay! I had a travel insurance and I had to see a doctor. But aparently I should first have contacted them and ask for permission! I was in pain and had no time for that, so went to see the doctor. The invoice I had to pay, they will not refund. Ridiculous.
Never again with them.

Bad company. We had been customer for many years and they always worked very slow to tell us that they will not pay for our small cases.
We quit all contracts

MyFidelidade (their online customer area) is a wasteland. It glitches out, doesn't include the documentation that should be there, and so on.

We have had 3 insurance policies in the past. All accepted the vet clinic billing. This company denies basic preventive shots, urinary tract medical prescriptions, allergy medication and even challenges Doctors course of treatments to cure dog. Apoquil a proven allergy med is even denied. Annual premium 450 euros for policy only to receive rejections of claims. Go somewhere else.

This is the worse company they dont reimburse the money. I being getting in contact with them more than 4 times and I still don't receive response. SCAM company.

Cancelled my policy a year ago. They took a fresh direct debit this year for a cancelled policy.
Living up to their name 'Fiddle yer Dad'

The worst insurance company I ever deal with.

Imagine cancelling your insurance without you knowing I was driving one month without inssurance they didn’t call to let me know the didn’t send an email just nothing I don’t recommend this inssurance at all

Driver arrived to tow car to garage, we called approx 13:00 hrs. Driver told us our preferred garage was closed, my husband was driven around wasting time to other locations, including an unknown place without signage or any visible profile like a website.

The driver was unpleasant in attitude and difficult - eventually my husband called me and I checked with our preferred garage and it was open! The driver, to explain this, said 'the owner has just opened the garage to accept your car ' - which was obviously inaccurate, also we chatted with the owners, they were just open as normal....

It wasted a lot of time and delayed organising the substitute car. Hours later and they had still arranged nothing for us, despite that we were very specific that we needed a car from 13 hrs. It's supposed to take two hours.....

They called late in the day to say that they cannot find a replacement car for us, anywhere in the area today. They did not do the obvious thing and check about the Saturday morning when they called the hire companies, which would be our next alternative since they cannot find one today for us, so they left the call to repeat the process and ask about Saturday, again more wasted time when we urgently need a car. It took me five minutes to call a company that the agent said they work with and check availability.... and they said they had plenty of availability. Then the agent called and said sorry there is no availability of cars.... I called the company whilst the agent was on the other line and he confirmed again there was availability, but said the insurance company must make the booking. The agent took the number and went away again, and returned to say there is no availability and 'I asked for the person you spoke with and nobody with that (very popular and common) name works at this company!!' Unlikely!!! I was obviously very concerned by now, about what was happening here..... It was not a question of vehicle type, I said I will happily take any vehicle of any type. The agent suggested multiple times that I should make the booking myself, and then they will assist..... I said it is your obligation to provide the car, and there are certainly options available, I have called myself, so please book it. Also I know already if I book it, then there is a cap on the amount that will be returned to me, so it would work out less favourably for me, the same with the daily compensation due if there is no substitute booked. I just need a car!! That's why I pay for this insurance! The agent was very rude and patronising, there is no place for this attitude in customer service - then he hung up the phone on me!!! My subsequent calls were promised attention but they either cut the line or did not return my call. Terrible experience, We've always paid on time over the years, and we never needed this help before now, and they fail to assist. I urgently need the replacement car I am entitled to!! Please assist!

I took the most expensive option on car insurance for my Audi Cabriolet that included the use of a hire car in the event I had an accident. On the 19 June 2024 I had stopped and was stationary at a pedestrian crossing when I was hit from behind. Fidelidade gave me a replacement car for 5 days after the accident and has given me nothing since. They have taken 6 weeks to send me an email today (30 July 2024) to say they have decided it was not my fault and that I must make my own arrangements with Audi for a replacement hire car to use. I have had my bank manager at CGD do everything he can to help me (in Portuguese) and every week Fidelidade has another excuse why it is not their fault. They are a scam - DO NOT USE THEM. So far I have not got my car worked on by Audi, I have not had a replacement vehicle which I paid for and I have not had any communication except from some "Sandra" women at Sinostros Fidelidade telling me it was not my fault (really?! What idiot says that to someone who was hit whilst stationary at a pedestrian crossing from behind?!) and I must arrange directly with Audi to cover a car I am paying Fidelidade to provide. I am looking for a replacement insurance company, urgently, I spend approximately Euro 900 per month on several policies with them, please let me know if you can help.

Absolutely terrible company, you cannot get through to anyone who is able to resolve the most basic issue. Would not recommend to anyone. Complete waste of money and time.

I'm trying to cancel my insurance because I don't live in the country anymore and still no answer since November.

I'm still being debited and when I send emails to the person who issued the contract I'm told that everything is in order.

I wouldn't recommend this insurance at all.

What's more, I've often been refused in hospitals because the doctors don't work with this mutual insurance company.

For 132 euros a month, it's not normal.

A very simple task - to update my address - has been unnecessarily painful.

I phoned Fidelidade and eventually got through (more by luck) to someone who spoke English only to be told another person who speaks English from the relevant department would need to call me back. A week later somebody called and I told them I need to update the correspondence address (insurance address remains the same). The polite gent told me he could not do this over the phone but I could do it in one of their offices. I went to their Ansiao office and lady advised she also could not update the address but would assist me to create an account to login and then I could make the request (even by creating an account you cannot update data). We went through that process and I showed her all my relevant documents. About 3 weeks later I could see online that a letter had been sent out to my old address in UK. I sent message on their system to query this and another 2 weeks later got reply saying I need to forward my identity documents to Fidilidade before data can be changed - even though request was made from a verified login/account. What a palava !

I am concerned that if it's that difficult to update a correspondence address how difficult it might be in event of my death and my wife is trying to sort insurance...

The least helpful insurance company I have ever encountered. 0 help with flooding or even sending someone to my house to assess damages. I have waited months for the most basic of services. Their employees are completely incompetent.

Disgusting company, no help, no support in english, no email, nothing. The only providers they word with are 10 km from the center of Lisbon.

Absolutely ineffective for English speakers. All I needed was a prescription for antifungal medicine. The doc in the video call refused and wanted me to do the bloodwork first. But she wouldn't tell me where I can get that done.

Phone lines are always busy. Waiting time in forever. No voice menus in English. Callback requested are fullfilled in time which are not convenient to me.

Cancelling my subscription.